- Applying to study
- New to Uni
- Important dates 2022
- Fees and costs
- The Academy
Services and facilities
- - Student Central
- - Workshops, programs and online resources
- - Academic Literacy Support
- - Counselling Service
- - Disability Service
- - Student Welfare Service
- - MATES
- - English Conversation Groups
- - Special Consideration
- - Student Legal Services
- - Chaplaincy and Inclusive Communities
- - Student Representation & Participation
- - International student support
- - Aboriginal and Torres Strait Islander student support
- - Student Stores
- - Online student support
- - Student facilities
- - Support for Student Veterans
- - TalkCampus
- Online systems
- Student Misconduct Rule
- Semi Permanent Unlimited Live
- Western Digital Story Telling Project
Welfare services for International students
International students can access all the services offered by the Student Welfare Service. They are free, professional and confidential.
Make an appointment by emailing email@example.com or calling 1300 668 370 (option 4 then option 1) - we have dedicated Welfare Officers to help you, so please let us know if you're an International student.
Before you change your studies
Do you have any concerns or personal issues that might affect your study? Changing your enrolment, reducing your study load, taking a leave of absence or resigning from your studies can have visa implications, so it's important you seek advice before making any changes. A Western Sydney University Welfare Officer can provide advice on visa implications and refer you to relevant University or external department.
For information on applying for Reduced Study Load or Leave of Absence please go to our International Student Support (opens in a new window) webpage where you will find further information and instructions on how to lodge an application.
Please contact the Student Welfare Service as soon as possible if you are experiencing any difficulties. You can make an appointment by calling 1300 668 370 (option 4 then option 1) or emailing firstname.lastname@example.org.
The University endeavours to support students in achieving and maintaining satisfactory academic progress and to complete their programs in the allowable period of time. To find out more, you can read the Western Sydney University International Student Intervention Strategy.
Emergency financial assistance
Financial information and resources
Referral to external financial advisors
You will need to notify the University of your illness, misadventure or extenuating circumstances, as well as provide supporting documentation which demonstrates the severity and/or gravity and timing of the circumstance which has affected your academic performance.
To find out more about the types of Special Consideration and how to apply, visit the Special Consideration webpage. If you need assistance making your application, a Welfare Officer can help. Contact a Welfare Officer by emailing email@example.com and we'll help you through the process.
Exclusion and Conditional Enrolment
If you wish to find out more about what advocacy is, please visit the Advocacy webpage.
Withdrawal Without Academic Penalty
Make sure to consult with us before making changes that can effect your visa status. Email us on firstname.lastname@example.org so you know what your enrolment changes will mean for your ability to stay in Australia.
MATES and English Conversation Groups
MATES provides first year students with an opportunity to connect with other new students and mentors in later years of study. This helps new students make friends, network with other students and gain knowledge and skills to settle into life at university.
Find out more and get involved at the MATES website.
English Conversation Groups (ECG) are for students who are interested in improving their skills in English conversation and run by trained student volunteers in a fun and friendly environment. The program consists of five, weekly, one-hour sessions during Autumn and Spring sessions.
Find out more and get involved at the English Conversation Groups website. (opens in a new window)
Overseas Student Health Cover
Students with Overseas Student Health Cover with Bupa can access assistance in a number of ways.
Speak to the overseas student support team Monday to Friday 8am to 6pm (AEST).
Call 1800 888 942 from within Australia or call +61 3 9937 4223 from outside Australia.
24 - hour student advice line
The 24-hour student advice line can support you in 180 languages and provide assistance with a range of emergency situations.
Call: 1300 884 235
For general enquiries you can also visit the Student Services Hub or the Student Welfare officer on your campus.
Visit a Bupa Store
Meet a Bupa consultant in-store for assistance.
Find your local Bupa store. (opens in a new window)
For more information, please see our OSHC webpage. (opens in a new window)