International student support

COVID-19. We are all in this together.

We understand that these times of challenges have had a big impact on your plans, studies, and wellbeing. A lot has changed in the last few months, including our way of living, working and studying. Western Sydney University is committed to supporting our students and staff communities. Your health and wellbeing is our priority. The university moved teaching and support services to online for the safety and wellbeing of Western Sydney community. For the latest information for international student support and updates on the University’s response to COVID-19, please visit here.

We are still here to help!


Seek general information and advice

Please contact Student Central via phone 1300 668 370 (option 4 then option 2), email at studentcentral@westernsydney.edu.au or live chat by clicking the icon on the bottom right of the page.

Need one-on-one support

If you are facing any challenges or unexpected problems that may affect your study, then Student Service Team are here to help. Zoom or phone appointment can be made. Call us on 1300 668 370 (option 4 then option 1) or email

Keep improving your academic skills

Academic Skills workshops will give an introduction to what is expected of you at university and develop essential literacy skills such as essay writing, critical analysis, referencing, note taking and assignment preparation. For more information, go to the Academic Literacy workshops online page.

Need IT support

IT support is available on 02 9852 5111 to help you study online. View the Remote Learning Guide for support, or visit the MyIT Portal for further assistance.

Stay connected

Being a part of Western family does not stop at your studies. Join our Virtual community to share experiences, learn new things, meet new people, join clubs and more.

Maintaining social connection is more important than ever now. Make sure to participate in fun and engaging virtual activities at WesternLife.

Tips and resources for International Students

The International Student Guide to Australia - Insider Guides provides practical tips on living and studying in Australia as well as providing information on important issues such as mental health and social isolation.

Other related pages

Emergency Service

Western Sydney University Campus Safety & Security 1300 737 003

Police, Fire, Ambulance (24 hours) Dial 000

For non-emergency Police Assistance line 131 444

Lifeline 13 11 14

For further emergency and 24hour services, visit our Wellbeing Resources page.

Visa implications due to changes in your studies

International students on a student visa are required to undertake a full-time study load each teaching session. Any changes made in your enrolment may have an impact on your Confirmation of Enrolment (CoE) and your visa. For any visa related matters, please contact Department of Home Affairs  on 131 881.

If you are unable to meet student visa conditions for academic or extenuating reasons, you must discuss your circumstances with the University as soon as possible and obtain an approval to make adjustment in your enrolment. For further information about Reduced Study Load or Leave of Absence, please read the Reduced Study Load Guide or Leave of Absence Guide for international students.

*Note: If this is your first session, you are not eligible to take a leave of absence. Instead, you can request to defer your studies. To discuss your options, please contact the Student Welfare Service.

Academic Reasons

If you are unable to undertake a full-time study load for academic reasons such as units not available, you must contact your Academic Course Advisor (ACA) or Director of Academic Program(DAP) to discuss your study plans and seek approval.

For further information about Reduced Study Load or Leave of Absence, please read the Reduced Study Load Guide or Leave of Absence Guide for international students.

If you don’t know who your ACA or DAP is, please contact your school.

School Contacts

Extenuating Circumstances

If you are experiencing any circumstances that are out of your control and are affecting your study and well being, please contact Student Welfare Service as soon as possible for support.

If you have extenuating circumstances that prevent you from studying a full-time load and you have supporting documentation, you can submit your application with your supporting documentation via the online request form below. A Student Welfare Officer will make contact with you to discuss your request further. Please make sure to read the Reduced Study Load Guide or Leave of Absence Guide before submitting the request.