International student support

COVID-19. We are all in this together.

We understand that these times of challenges have had a big impact on your plans, studies, and wellbeing. A lot has changed in the last few months, including our way of living, working and studying. Western Sydney University is committed to supporting our students and staff communities. Your health and wellbeing is our priority. The university moved teaching and support services to online for the safety and wellbeing of Western Sydney community. For the latest information for international student support and updates on the University’s response to COVID-19, please visit here.

The University has many services and programs to support you


General information and advice

Your first point of contact for all enquires is Student Central. You can reach the team via 1300 668 370 (option 4 then option 2), studentcentral@westernsydney.edu.au or live chat (click the icon on the bottom right of the website).

For after-hours assistance, contact the International Students’ assistance line via 1800 735 807

One-on-one support

If you’re facing challenges or unexpected problems, the Wellbeing Team is here to help.

Counselling Service – A free and confidential service staffed by qualified psychologists and social workers.

Disability Service – Disability Advisors can assist students with disabilities, temporary injury (such as a broken arm) and chronic health conditions to meet their potential.

Welfare Service – Welfare Officers can support you with guidance around University processes, financial assistance, accommodation, and Student visa enquiries.

Book an appointment via WesternNow or 1300 668 370 (option 4 then option 1).

Academic Support

Academic literacy workshops - Free two and four-day workshops are available at different times throughout the year. Develop skills in essay writing, critical analysis, note taking and assignment preparation.

Study Smart - The Library’s Study Smart Zone provides resources to assist you with assignment writing and study skills. You can also meet with a Study Smart officer.

Maths Education Support Hub – The Hub provides students at all stages of their degree with Maths and Statistics support.

Peer Assisted Study Sessions (PASS) – PASS are drop-in study groups run by students who have previously completed the unit with top results. You don’t need to register.

IT support

Experiencing an IT issue? The Remote Learning guide may solve your problem. If not, access IT support via 02 9852 5111 or lodge a ticket via the WesternNow IT portal.

Events and Student Clubs

Being a part of Western family doesn't stop at your studies. Visit the University’s social platform WESTERNLife to join a Student Club, participate in an event, meet new people and learn new skills.

External Resources

Insider Guides - Discover practical tips on living and studying in Australia and information on important issues such as mental health and social isolation.

Study Australia - Provides information about Australian education, training and research to international students.

Study NSW - Develops programs and strategies to improve the experience of international students in Australia.

Redfern Legal Centre - Provides free and confidential legal advice for international students in NSW.

Financial Support

If you’re struggling financially and need assistance, support is available. Visit the Financial Assistance webpage for more information.

Emergency Services

Western Sydney University Campus Safety & Security 1300 737 003

Police, Fire, Ambulance (24 hours) Dial 000

Non-emergency Police Assistance line 131 444

Lifeline 13 11 14

For further emergency and 24 hour services, visit our Wellbeing Resources page.

Visa implications due to changes in your studies

It’s a condition of your student visa that you maintain a full-time study load throughout your program. However, if you’re unable to register full-time due to academic reasons or extenuating circumstances, submit a Reduced Study Load or Discontinuation or Break from Studies application via WesternNow before the relevant Census Date.

For further information please read the Reduced Study Load Guide or Discontinuation or Break from Studies Guide.

If you’d like to speak to a Welfare Officer about your application, book an appointment via WesternNow or 1300 668 370 (option 4 then option 1).

Reducing your study load or taking Leave may impact your Confirmation of Enrolment (CoE) and your visa. If you have any questions, contact the Department of Home Affairs via 131 881 or speak to a Registered Migration Agent.

Note: If you’re studying at the International College or Sydney City Campus, contact your support team directly to discuss your circumstances and Reduced Study Load or Leave of Absence Request  .

  • International College Students contact – wsuic@westernsydney.edu.au
  • Sydney City Campus Students contact – studentservices@city.westernsydney.edu.au
  • HDR Students contact - grs.enrolments@westernsydney.edu.au