Counselling Service

IMPORTANT COVID-19 MESSAGE:
To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

Who are we?

The Western Sydney University Counselling Service is a team of qualified social workers and psychologists who are trained to work with diverse student populations on any issues of concern. If you're facing any barriers that may affect your study or want to optimise your study then the Counselling Service, Welfare Service or Disability Service may be able to help.

Students are encouraged to access free, short term, confidential counselling services as early as possible before their studies are affected.  Zoom or phone appointments can be made by telephoning 1300 668 370 (option 4 then option 1). Our office hours are Monday to Friday 9.00am - 4:30pm. Alternatively, you might like to access eCounselling services.

Western Sydney University is committed to creating an inclusive, safe, and respectful place of study and work. If you have experienced sexual harassment or sexual assault, we are here to support you. You are not alone, and help is always available. Please contact us if you need any support regarding sexual offences or if you need assistance completing a report in the Sexual Offences Reporting Portal.

If you have an urgent matter please contact the central booking line on 1300 668 370 (option 4 then option 1).

Staff are invited to use the Employee Assistance Program (EAP).

Mental health and Wellbeing is everyone's business and we are all likely to be impacted at some time in our lives by mental health changes, either personally or in someone we know. For more information visit the Mental health and wellbeing website or visit one of these helpful pages:

Talk Campus

TalkCampus is a free app that you can download onto your device to talk anonymously to other students from universities and colleges around the world. Access free mental health support, 24 hours a day, seven days a week.

TalkCampus is a safe student network that’s all about support. This means you can talk to your peers about exam stress, anxiety, depression and a range of other matters. The app is available in 25 languages including English, Mandarin, Cantonese, Hindi, Urdu and Bengali.

The TalkCampus app is available for free to all Western students. You can download the app from Google Play or the App Store. To sign up, please use your Western student email address to unlock the app free of charge. For more information, visit the TalkCampus webpage.

Engaging Students for Community Wellbeing

Western Sydney University has an ongoing commitment to the health and wellbeing of our students.

To increase mental health literacy and provide students with an opportunity to learn about university services and programs that support wellbeing we have developed the Engaging Students for Community Wellbeing module. This module was co-designed and co-created by Western Sydney University students and has been endorsed by key industry stakeholders including Lifeline, RU OK? and WayAhead Mental Health Association NSW. Here is a short video produced by students at Western.

The module covers all student services and resources available to students to promote and support their wellbeing and educates students about mental health and self-care, as well as community care. Learning activities in the module aim to:

  1. Increase mental health and wellbeing literacy and promote student wellbeing across their university experience and future employment;
  2. Foster development of community leadership skills, by supporting the student's ability to advocate for wellbeing and support their community (university, home, and future work); and
  3. Support graduate employability through professional learning opportunities that equip students to better manage their one own wellbeing and better support others

You can access the Engaging Students for Community Wellbeing module clicking on this link and self-enrolling into the module’s vUWS site. The module is free and will be available throughout your studies and can be accessed as many times as you like. You can complete the module at your own pace.

The module is equivalent to 10 hours of learning. When you successfully complete the learning module (i.e. by achieving 80% or more in four short quizzes), you will receive a digital badge that recognizes your learning, endorsed by leading industry partners, Lifeline, RUOK? and WayAhead. This will be listed in your academic transcript as an extra-curricular credentialed activity completed during your studies and the digital badge can be showcased on professional platforms such as LinkedIn.

Related links

Contact us

Our office hours are Monday to Friday 9.00am - 4:30pm.
Email:  counselling@westernsydney.edu.au
Phone: 1300 668 370 (option 4 then option 1)

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street, Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1, One Parramatta Square, Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04

24/7 Crisis support Contacts

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

For further emergency and 24-hour services visit our resources list .