Counselling Service

To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

Who are we?

The Western Sydney University Counselling Service is a team of qualified social workers and psychologists who are trained to work with diverse student populations on any issues of concern. If you're facing any barriers that may affect your study or want to optimise your study then the Counselling Service, Welfare Service or Disability Service may be able to help.

Students are encouraged to access free, confidential counselling services as early as possible before their studies are affected.  Zoom or phone appointments can be made by telephoning 1300 668 370 (option 4 then option 1). Our office hours are Monday to Friday 9.00am - 4:30pm. Alternatively, you might like to access eCounselling services.

If you have an urgent matter please contact the central booking line on 1300 668 370 (option 4 then option 1).

Staff are invited to use the Employee Assistance Program (EAP).

Mental health and Wellbeing is everyone's business and we are all likely to be impacted at some time in our lives by mental health changes, either personally or in someone we know. For more information visit the Mental health and wellbeing website or visit one of these helpful pages:

Related links

Contact us

Our office hours are Monday to Friday 9.00am - 4:30pm.
: 1300 668 370 (option 4 then option 1)

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street,Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1,Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04

24/7 Crisis support Contacts

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

For further emergency and 24-hour services visit our resources list .