Counselling Service

Who are we?

The Western Sydney University Counselling Service is a team of qualified social workers and psychologists who are trained to work with diverse student populations on any issues of concern. If you're facing any barriers that may affect your study or want to optimise your study then the Counselling Service, Welfare Service or Disability Service may be able to help.

Students are encouraged to access free, confidential counselling services as early as possible before their studies are affected.  Zoom or phone appointments can be made by telephoning 1300 668 370 (option 4 then option 1). Our office hours are Monday to Friday 9.00am - 4:30pm. Alternatively, you might like to access eCounselling services.

If you have an urgent matter please contact the central booking line on 1300 668 370 (option 4 then option 1).

Staff are invited to use the Employee Assistance Program (EAP).

Mental health and Wellbeing is everyone's business and we are all likely to be impacted at some time in our lives by mental health changes, either personally or in someone we know. For more information visit the Mental health and wellbeing website or visit one of these helpful pages:

• Wellbeing and You Podcast - Meet our team and hear about the resources available to support you
• What is Counselling?(opens in a new window)
• Are you coping with study? How we can help, time management planners to help plan your commitments and advice to help you adjust to university life
• Stress and your wellbeing - information and tips to help you manage stress and links to peak bodies in Australia.
• Have you recently experienced a traumatic event? PDF, 504.02 KB - Information and tips to help you cope with some of the common reactions when you had recently experienced a traumatic event.

Related links

• Respect.Now.Always. An initiative launched by Universities Australia, designed to generate awareness of consensual behaviour, self-rights and the prevention of sexual harassment and assault on Australian university campuses.
• Mental Health and Wellbeing framework [PDF, 56.07 KB] (opens in a new window)
• Code of ethical practice [PDF, 75Kb] (opens in a new window)
• Study skills workshops

Contact us

Our office hours are Monday to Friday 9.00am - 4:00pm.
Email:  counselling@westernsydney.edu.au
Phone: 1300 668 370 (option 4 then option 1)

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street,Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1,Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04

24/7 Crisis support Contacts

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

• Campus Safety & Security (opens in a new window) 1300 737 003 
• NSW Rape Crisis (opens in a new window) 1800 424 017 
• 1800 RESPECT (opens in a new window) 1800 737 732
• Lifeline  (opens in a new window) 13 11 14

For further emergency and 24-hour services visit our resources list .