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Student Services Hub

Student Services Hub- current operating hours

All centres are currently open Monday to Friday 9.00am until 4.30pm.

Our Milperra campus has relocated to Bankstown City Campus.

If you need to contact the Student Services Hub for assistance, please call 1300 668 370. Alternatively please send us an email at

Student Services Hub

Have a question? Throughout your student journey (from enrolments to graduations) we're your first point of contact for information, advice, forms and referrals to other services.

Visiting Student Services Hub

Join the queue before your visit

Instead of standing in line at a Student Services Hub use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at the Student Student Services Hub. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Services Hub website or use the kiosk at a Student Services Hub and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.

Avoid physical queues- try our Virtual Service

Our Virtual Service allows you to speak with our friendly team without having to come to campus. You can join the Virtual Service queue here and follow the SMS prompts to establish a Zoom connection with a Student Services Hub staff member.

How do I reserve my place?

There are several ways to join a queue:

  • Download the Western App and click on the Students Icon or Services Icon
  • Go to a Student Services Hub and use the kiosk
  • Click on the campus location below and follow the instructions


We can help with general advice and issues including:

Student and Staff ID cards

  • Student ID Cards: Please see the Student ID Card webpage for the latest updates here.
  • Staff ID Cards: Please see the Staff ID Card webpage for the latest updates here.

Contact details

You can contact us by phone, just call the Student Infoline on 1300 668 370  or if calling from an International location +61 2 9852 5656 and follow the prompts to be directed to the right person.

We operate Monday–Friday, 9am-4:30pm, and are closed on public holidays. Hours are extended during exam periods to match exam timetables.

Student Services Hub's location



Opening hours

Bankstown City Campus

(Milperra campus has relocated to Bankstown City Campus)

Building 1.1.19

9:00am - 4:30pm


Building 5.G

9:00am - 4:30pm


Building K4.G.50

9:00am - 4:30pm


Building 3.G.05

9:00am - 4:30pm


Building U8

9:00am - 4:30pm

Sydney Olympic Park

Building 1.4.11

9:00am - 4:30pm


Building EJa.G.01

9:00am - 4:30pm

Parramatta City

Level 1.19

9:00am - 4:30pm

Penrith (Kingswood)

Building K, Room 1.16

9:00am - 4:30pm

We would love your feedback

Student Services Hub value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here  (opens in a new window)

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