- Applying to study
- New to Uni
- Important dates
- Forms
- Enrolment
- Fees and costs
- The Academy
-
Services and facilities
- - Student Services Hub
- - Workshops, programs and online resources
- - Academic Literacy Support
- - Counselling Service
- - Disability Service
- - Student Welfare Service
- - MATES
- - English Conversation Groups
- - Special Consideration
- - Student Legal Services
- - Chaplaincy and Inclusive Communities
- - Student Representation & Participation
- - International student support
- - Aboriginal and Torres Strait Islander student support
- - Student Stores
- - Online student support
- - Student facilities
- - Support for Student Veterans
- - TalkCampus
- Online systems
- Student Misconduct Rule
- Exams
- Results
- Progression
- Graduating
- Semi Permanent Unlimited Live
- Western Digital Story Telling Project
Student Services Hub
Student Services Hub- current operating hours
Student Services Hub will be closed on Monday, 2 October 2023 due to the long weekend
All centres are currently open Monday to Friday 9.00am until 4.30pm.
If you need to contact the Student Services Hub for assistance, please call 1300 668 370. Alternatively please send us an email at studenthub@westernsydney.edu.au.
Student Services Hub
Have a question? Throughout your student journey (from enrolments to graduations) we're your first point of contact for information, advice, forms and referrals to other services.
Visiting Student Services Hub
Join the queue before your visit
Instead of standing in line at a Student Services Hub use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at the Student Student Services Hub. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.
If you don't have a phone you can add yourself to the queue via the Student Services Hub website or use the kiosk at a Student Services Hub and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.
Avoid physical queues- try our Virtual Service
Our Virtual Service allows you to speak with our friendly team without having to come to campus. You can join the Virtual Service queue here and follow the SMS prompts to establish a Zoom connection with a Student Services Hub staff member.
How do I reserve my place?
There are several ways to join a queue:
- Download the Western App and click on the Students Icon or Services Icon
- Go to a Student Services Hub and use the kiosk
- Click on the campus location below and follow the instructions
- Kingswood (opens in new window)
- Parramatta South (opens in new window)
- Parramatta City (opens in new window)
- Bankstown (opens in new window)
- Campbelltown (opens in new window)
- Hawkesbury (opens in new window)
- Nirimba (opens in new window)
- Liverpool (opens in new window)
- Sydney Olympic Park (opens in new window)
- Virtual Service (opens in new window)
Services
We can help with general advice and issues including:
- General enquiries and referrals
- Enrolment and fees
- Exams and results
- Graduation
- Applying for travel concessions
- Applying for and producing Student ID cards and Staff ID cards
- Finding a form or brochure
- Lodging paper based forms
- Getting help lodging an eForm
Student and Staff ID cards
Contact details
You can contact us by phone, just call the Student Infoline on 1300 668 370 or if calling from an International location +61 2 9852 5656 and follow the prompts to be directed to the right person.
We operate Monday–Friday, 9am-4:30pm, and are closed on public holidays. Hours are extended during exam periods to match exam timetables.
Student Services Hub's location | ||
Campus | Location | Opening hours |
Bankstown City Campus (Milperra campus has relocated to Bankstown City Campus) | 9:00am - 4:30pm | |
Campbelltown | 9:00am - 4:30pm | |
Hawkesbury | 9:00am - 4:30pm | |
Liverpool | 9:00am - 4:30pm | |
Nirimba | 9:00am - 4:30pm | |
Sydney Olympic Park | 9:00am - 4:30pm | |
Parramatta | 9:00am - 4:30pm | |
Parramatta City | 9:00am - 4:30pm | |
Penrith (Kingswood) | 9:00am - 4:30pm | |
We would love your feedback
Student Services Hub value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here (opens in a new window)
Important links
Mobile options: