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Student Services Hub

Class Registration update

Preference Selection has now closed for Autumn, Term 1 and Selected 1H. Class selection is now based on availability or a request to swap via the red heart next to your class list in Allocate +.

Please note depending on your eligibility you may also be able to submit Timetable allocation or amendment form via the WesternNow Portal.

Student Services Hub - current operating hours

Our operating hours are Monday to Friday, from 9 am to 4:30 pm, and we are closed on public holidays. Please be advised that our phone lines may experience earlier closures during peak demand periods. We apologise for any inconvenience this may cause.

Need help?  Consider checking AskWestern for answers to some of our frequently asked questions.

Student Services Hub

Have a question? Throughout your student journey (from enrolments to graduations) we're your first point of contact for information, advice, forms and referrals to other services.

Visiting Student Services Hub

Join the queue before your visit

Instead of standing in line at a Student Services Hub use your mobile device to reserve your place in our virtual queue. You can do this via ‘Services’ on the Western App, even before you arrive at the Student Student Services Hub. You’ll receive an SMS when it's your turn, so you can keep studying or relaxing, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Services Hub website or use the kiosk at a Student Services Hub and wait at a digital screen nearby, which will keep you up-to-date with where you are in the queue.

Avoid physical queues- try our Virtual Service

Our Virtual Service allows you to speak with our friendly team without having to come to campus. You can join the Virtual Service queue here and follow the SMS prompts to establish a Zoom connection with a Student Services Hub staff member.

How do I reserve my place?

There are several ways to join a queue:

  • Download the Western App and click on the Students Icon or Services Icon
  • Go to a Student Services Hub and use the kiosk
  • Click on the campus location below and follow the instructions

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