Student Welfare Service

To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

The Student Welfare Service has professionally trained staff to help you work through the unexpected problems that sometimes catch you by surprise. We understand the difficulties for students due to COVID19 and encourage you to make use of the below information on University support and links to external agencies.

Referral to other services

Sometimes you might need to seek assistance from other services, such as as the University Counselling Service or Disability Service or an external support such as a government agency or community support provider. Western Sydney University Welfare Officers can help you with information and advice about the right services to talk to.

If you are impacted by COVID19 we encourage you to make use of the below links to government and community services and other financial counselling services.

Study Australia Partners

Australian Government hotline and dedicated email for international students

1300 981 621 (8am to 8pm AEDST Monday to Friday)

Study in Australia and their partners provide support to the international student community.

Study in Australia website

NSW Government support

An international student support service offering:

  • information about a temporary housing scheme through approved student accommodation or homestay providers
  • free advice and information about stopping rental evictions
  • medical, mental health, legal and emergency support
  • increased support via the International Legal Service NSW through 50,000 free subscriptions to the multilingual My Legal Mate student app

Phone: 13 77 88 - Service NSW Government COVID-19 hotline or visit the Service NSW webpage for further information

Community Services that may be able to provide food assistance, financial assistance and assistance with utilities:

Financial Counselling and other resources

  • Insider Guides (see COVID-19 Resources Hub). Provides up-to-date information on matters relating to international students including webinars with industry experts.
  • Financial Counsellors’ Association of NSW
    Phone: 1300 914 408
  • ASIC MoneySmart Provides calculators and tips to help you make better financial decision from ASIC and the Australian Government

Contact the Student Welfare Service

Our office hours are Monday to Friday 9.00am - 4:30pm.
Phone: 1300 668 370 (option 4 then option 1)

IMPORTANT NOTE: We are providing support online and currently not available at our campus locations. Please call or send an email using the above contact details if you require support.

Welfare services contacts
Contact Location Contact Details
Amy Barrett

Hawkesbury - Building K4

Monday, Tuesday & Thursday

Katherine BlandBankstown - Building 1      
Clare EganParramatta South - Building EB.3.04

Tuesday & Wednesday

Rebekah Brack
Penrith - Building P

Monday - Friday

Rhiannon Grime

Parramatta South - Building EB.3.04

Melissa Ursino- on leaveLiverpool Campus, Ground Floor

Monday - Wednesday

Jose Diestro

Nirimba - Building U8

Parramatta South - Building EB.3.04

Nirimba: Monday & Tuesday

Parramatta South: Wednesday, Thursday & Friday

Laura Del Ben

Parramatta City Campus

Sydney Olympic Park

Parramatta City: Monday - Friday

Sydney Olympic Park: Alt Tuesdays

Carmel Votano

Campbelltown- Building 16

Monday, Tuesday, Thursday, Friday