Student Welfare Service

Who are we?

The Student Welfare team understands that life can get in the way of your studies and wellbeing. We’re here to guide and support you through unexpected times in your university journey.

We’re a team of trained professionals and can provide support, advice and referrals for the following: financial hardship, advocacy, accommodation, and University applications and processes.

We also provide tailored support to Student Carers, International students, and Asylum Seeker Scholarship holders.

For more information, please read this Knowledge Article.

Contact us

Welfare Services will be closed from 19 December 2025 until 5th January 2026. We will respond to enquiries when we reopen on Monday, 5 January 2026.

If you require urgent assistance during this period, please use the following support services:

Ask Izzy – Locate food and community support: askizzy.org.au
Financial Assistance – The Salvation Army Australia: salvationarmy.org.au
Homelessness Support (Link2Home): 1800 152 152
WSU Campus Safety & Security (24/7): 1300 737 003
WSU International Student After Hours Assistance (24/7): 1300 884 235
Lifeline (Crisis Support): 13 11 14
Mental Health Access Line (24/7): 1800 011 511

For emergency situations, please call 000

We appreciate your understanding and wish you a safe and restful holiday season.

We encourage you to book an appointment with one of our friendly Welfare Officers via welfareservice@westernsydney.edu.au or 1300 668 370 (option 5).

Please be assured that our services are free and confidential.