Support Services


Student Central is your first point of contact for enquiries and advice relating to your study at Western Sydney University and matters specific to international students.

How can I contact Student Central?

Student Central is located on all Western Sydney University campuses. You can visit a Student Central Office at any time between 9:00am and 5:00pm.

If you need to contact Student Central, please contact 1300 668 370 or email studentcentral@westernsydney.edu.au 

More information about Student Central is available on the Student Central website.

SEIS International Liaison Officer

International students have direct access to a dedicated SEIS International Liaison Officer who are located at Student Central on each campus, with the exception of Campbelltown campus where you can speak with an SEIS Officer.

The SEIS International Liaison Officer will be able to help answer your enquiries in regards to student visas, overseas student health cover, enrolment, admission, and assist you with the provision and lodgement of forms.

Student Welfare Service

The Student Welfare Service provides advice on financial assistance, accommodation and health related issues and can also assist with student advocacy needs. The Student Welfare Service also acts as a referral service to external agencies.

How can I contact the Student Welfare Service?

The Student Welfare Service operates on all campuses and has professionally trained staff to help students work through the unexpected problems that can arise.

Welfare Officers are located on all campuses:

Bankstown campus (PDF, 216 KB) (opens in a new window) Building 1
Campbelltown campus (PDF, 366 KB) (opens in a new window) Building 5
Hawkesbury campus (PDF, 530 KB) (opens in a new window) Building K4
Parramatta campus (PDF, 264 KB) (opens in a new window) Building EF
Penrith campus (PDF, 324 KB) (opens in a new window) Building P

You can also contact the Student Welfare Service by email at welfareservice@westernsydney.edu.au.

More information about the Student Welfare Service is available on the Student Welfare Service website. 

SEIS International Liaison Officer

International students have direct access to a dedicated SEIS International Liaison Officer who are located at Student Central on each campus, with the exception of Campbelltown campus where you can speak with an SEIS Officer.

The SEIS International Liaison Officer will be able to help answer your enquiries in regards to student visas, overseas student health cover, enrolment, admission, and assist you with the provision and lodgement of forms.

After-Hours Student Assistance Line

Western Sydney University also has an After Hours Student Assistance Line specifically for international students. This service provides students with assistance in the evenings and on weekends. If you need any help after hours or have any problem at all, please call 1800 735 807. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones.

Overseas Student Health Cover Representative

An Allianz Worldwide Partners (opens in a new window) representative is available to provide on-campus assistance concerning your overseas student health cover (opens in a new window) questions or transactions.

Assistance on campus

A representative  is available on the following days and locations:

Every Tuesday: Building EF.G.08, Parramatta campus
Every Thursday afternoon: Building 2.G.10, Bankstown campus 

What is OSHC?

Overseas student health cover (OSHC) is insurance that provides cover on the costs for medical and hospital care which international students may need while in Australia. OSHC will also pay for most prescription drugs and emergency ambulance transport.

Other student services

Visit the Services and facilities webpage for a full list of student services. International students are able to use all student services at Western Sydney University - including free counselling, chaplaincy groups, legal support and much more.

External services

Interpreting and Translation Services

If you need a document translated you can search for a translator on the National Accreditation Authority for Translators and Interpreters (NAATI) website (opens in a new window). It is recommended that you ask for quotes from at least three translators so that you can choose the cheapest quote.

The Translating and Interpreting Service (TIS National) (opens in a new window) provides interpreters. Call 131 450 for phone interpreters and for onsite interpreters call 1300 655 082. Please note in some cases there may be a fee.

Justice of the Peace (JP)

A JP is an official independent witness of documents. If you need documents certified by a JP see scheduled times and locations by suburb at NSW Justice (opens in a new window).

Useful webpages