Your Wellbeing

In an emergency when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

Campus Safety & Security 1300 737 003

International students after hours assistance line 1300 884 235

University Services

Wellbeing Services

If you’re facing challenges or unexpected problems, the Wellbeing Team is here to help. Wellbeing includes the Counselling, Welfare and Disability Services. Call 1300 668 370 (option 5) to book an appointment.

Counselling Service – A team of qualified social workers and psychologists who provide free, confidential counselling services as early as possible before studies are affected.
If you've wanted to talk to a counsellor but were uncomfortable making an appointment, you can use the online eCounselling service. You can send an email to with your question as a great first step to getting the information and support you need.

The counselling service has developed a guide to help international students adjusting to life in Australia. If you would like more help with adjustment issues please make an appointment to speak with a counsellor.

Disability Service – Disability Advisors can assist future and current students with disabilities and chronic health conditions to reach their full academic potential. Students with a temporary injury such as a broken limb may also be eligible for assistance.

Student Welfare Service – Welfare Officers can provide guidance with University processes, financial assistance, accommodation advice, and referrals for Student Visa enquiries.

Financial Support

If you are in financial hardship and need assistance with essential living or study costs, the Student Welfare Service is here to support you. If you are struggling financially due to personal circumstances or you have been impacted by an extraordinary event (e.g. crisis or natural disaster) please contact us via or 1300 668 370 (option 5).

Further information is available on the Financial Support web page.

Legal Support

Student Legal Services (SLS) is a free legal advice and referral service. Funded through SSAF funds, the SLS is available to all current domestic and international students of Western Sydney University or Western Sydney University, The College.

If you would like legal help please call the Student Legal Service on 02 9685 4788, or email the completed SLS Request For Help form to

Transcultural Support

Transcultural support: Study success – Information for recent migrants and international students on adjusting to life and study in Australia

External Services

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

Lifeline  - 24 hour crisis support for those experiencing emotional distress. Call 13 11 14

1800 RESPECT - If you have experienced, or are at risk of, family and domestic violence and/or sexual assault. Call 1800 737 732


Bupa - Western Sydney Universities preferred OSHC provider. Speak to the overseas student support team. Monday to Friday 8am to 6pm (AEST). Call 1800 888 942 from within Australia. Call +61 3 9937 4223 from outside Australia. BUPA 24-hour student advice line. Call: 1300 884 235

International Student Health Hub – Access to sexual and reproductive health information and services

Mental Health Support

Lifeline -24 hour crisis support for those experiencing emotional distress. Call 13 11 14
Lifeline SMS Counselling Service - Between 6pm and midnight you can text 0477 13 11 14 and somebody will text you back.

Mental Health Telephone Access Line - 1800 011 511
The Mental Health Telephone Access Line is staffed by mental health professionals that can help and provide you advice about your needs and discuss referrals to local mental health services. It is available to everyone in NSW and operates 24 hours a day, 7 days a week.

Transcultural Mental Health Centre – Mental health support for people from culturally and linguistically diverse backgrounds. Call 1800 648 911

TalkCampus - There are times when it’s difficult to talk about certain things with family, or even friends – but what’s important for you and your mental health is that you talk to someone. Talk Campus is a 24/7 peer to peer mental health app. You can also talk to someone in your own language if you prefer.

Visa and Legal support

Department of Home Affairs (Immigration) – For information on Visa matters. In Australia, call: 131 881. Outside Australia, call: +61 2 6196 0196‚Äč. For your nearest Department of Home Affairs office check their locations here.

Redfern Legal Centre - Free and confidential legal advice for international students in NSW.

Adjusting to life in Australia

Insider Guides - Discover practical tips on living and studying in Australia.

Study Australia - Information about Australian education, training and research for international students.

Study NSW - Programs to improve the experience of international students in Australia.

Visit the Wellbeing Services Directory  for further information about available support services.