Disability services and facilities

To keep us all safe, Student Wellbeing Services (Counselling, Disability and Welfare) are offering students the next available online appointment. If you require a face-to-face appointment, please discuss this with Wellbeing staff at the time of booking.

A number of services and facilities are available across each Western Sydney University campus.


Transcription is the written or printed version of something that is audio or visual. Transcription of videos and podcasts required for educational purposes is available through the Disability Service and is usually arranged by academic staff on your behalf.

Discuss your needs with a Disability Advisor.

Alternative format

Some students may require alternative formats including Braille and electronic text in order to access their textbooks and other educational material. While many electronic textbooks are available directly from publishers, not all books are available. If this is the case, the Disability Service can help you to get your course material in the format you require.

Access rooms

Access rooms are available on all Western Sydney University campuses and provide students with access to specialist assistive technology and adaptive equipment. Access rooms are located in the library and open during regular library hours, except during formal exam periods. Access is granted by swipe card entry only.

Please speak to your Disability Advisor if you require these services.

Using the access room

The access rooms have been designed to enable several students to work independently using designated work stations in a shared space, with the exception of the Bankstown campus where the space is pre-booked for an individual student. For information on using the room on the Bankstown campus, please refer to the 'Need help' section below.
To ensure the smooth running of the rooms we have put together a few basic rules students are expected to follow:

  • Only students registered with Disability Service or Educational Support staff can use the access room.
  • Respect the personal space of other people using the room, be considerate of others by:
    • Not disturbing others who are working or studying.
    • Keeping voices low when working with others.
    • Using headphones to listen to music or when using voice activated software.
    • Turn your mobile phone to silent or off.
  • For health and safety reasons students are required to provide their own headsets.
  • Do not leave your property unattended, including textbooks or research material. The Disability Service will not accept any responsibility for lost or stolen property.
  • If another student is using the computer you would also like to use please enquire how long before the machine is available. Negotiate a reasonable hand over time.
  • If you are using a computer and you need a short break of no more than 5 minutes leave a note on the computer screen with a time you will return.
  • You are required to provide your own paper for printing. If your printing causes a paper jam please clear it immediately.
  • If you experience a problem with printing or the computer please log a job by phoning the Helpdesk on Ext 5111 or via the MyIT Portal: https://westernsydney.service-now.com/Portal/
  • If the printer requires ink please email disability@westernsydney.edu.au.
  • A phone has been provided to enable you to contact University staff or departments; the phone is for internal extensions only. Abuse of this privilege will result in you being banned from the access room.
  • Before leaving the room check you have logged off and have cleaned up any mess you made. Any files left on the computer will be deleted; any material left in the room will be removed.
  • Instruction folders for specialised software and equipment are located in a black folder in each room. Do not remove the folder or other information sheets provided by the Disability Service.
  • The access room may be closed during the formal end-of-session and the deferred exam period to enable students who need to use the equipment or specialised software to do so. Closure may occur at other times during the teaching session for mid semester exams or computer upgrades. A notice will be placed on the door to advise the dates and times of closure.
  • If you wish to make a complaint or have a suggestion to improve the access room please email disability@westernsydney.edu.au.
  • Reach out to us via atspecialist@westernsydney.edu.au if you have any questions regarding access to Assistive Technology.

Access room equipment

  • Ergonomic chairs
  • Height adjustable tables
  • Printer (students to supply own paper)
  • Scanner
  • PEARL Scanner (for use with Openbook software)
  • Personal computers with standard keyboards, monitors and mice
  • Clearview (CCTV enlarger)
  • Sloping desk
  • Back rest
  • Desk lamp

Access room computer software

Access room locations

Please note that social distancing measures are required within the Access Rooms.

  • Bankstown - 9.G.10 and 9.G.11 (Library)
  • Campbelltown - 1.G.04 (Library)
  • Hawkesbury - G1.G.77
  • Kingswood - T.G.22
  • Liverpool - 3.2.02
  • Nirimba - C21.G.62 (Library)
  • Parramatta City - Peter Shergold Building 01.1.02
  • Parramatta South - EN.G.10

Information and maps for each campus are available on the Getting to Uni webpage.

Need help?

  • Students wishing to work on Bankstown campus are required to book the room in advance, if you have enquires about using or booking the access room please contact the Disability Service on 1300 668 370 or email disability@westernsydney.edu.au.
  • When the computer is not working – Log a job with ITS by phoning Ext. 5111.
  • Assistive Technology not working - phone the Disability Service on 1300 668 370.
  • Need to report a problem of the behaviour of another student - phone the Disability Service on 1300 668 370.
    Emergency situation - phone Campus Safety & Security on Ext. 2300.
  • Instructions for using software or equipment can be located on the Getting help webpage.