New ProctorU Live+ Launch Process
From 8 March 2021 ProctorU has changed their launch process to reduce the time students are waiting for a Proctor.
You will now download the "logmeinrescue" applet before going through the ID check process and accepting the terms and conditions.
Watch the video to see the exam launch process and prepare for your ProctorU Live+ exam.
What is an online exam?
The University has made changes to our examinations since moving to online learning in response to COVID-19. There will be fewer examinations as many exams have moved to alternative assessments. The exams that will be held will be delivered via vUWS under examination conditions. There will be no face to face written exams held on campus until further notice.
Online Exams can be either Proctored or Not Proctored, read below for more details.
- KB0016545 – What is online proctoring?
Non-Proctored Online Exams - vUWS
Non-Proctored exams are done online through vUWS. There is no supervision by a live or AI supervisor. You are not required to register or schedule your exams ahead of time.
Your Unit Coordinator may require you to have additional resources to sit your vUWS exam (such as Zoom), please check your vUWS site and Learning Guide for more details.
- To commence your online examination on time, log in to your vUWS site 10 minutes prior to your exam start time to set up and be ready to open or download when your exam starts.
- Ensure your internet bandwidth is not being used by anyone in your home or workspace to stream content such as You Tube or Netflix, as this could affect the performance of your exam.
- Before logging in to vUWS check your browser is compatible at the following link (opens in a new window) (note Internet Explorer is NOT supported):
- Log in to vUWS from the WSU homepage
- Locate and click on the unit for which you have an exam
- Locate your exam in the ‘Assessment Zone’ titled ‘Final Exam or ‘Final Examination’
- Read the Examination instructions BEFORE attempting your exam
- If you can't see the exam link, try refreshing the browser page
- More information can be found on the Online Exam via vUWS guide (opens in a new window)
Proctored Online Exams
Proctoring’ is another word for exam supervision. Western Sydney University is working with ProctorU to provide online exam supervision in 2020 and beyond. ProctorU is an online proctoring service that allows you to take your exam in your own space at home. At the current time all exams in ProctorU will run using their Live+ exam delivery system.
Live+ means a real person will supervise your exam in real time via your webcam. You won't be able to see the supervisor but you can contact them at any time using the chat option. You will be asked to do a room check which involves you moving your webcam around the room to show the supervisor your space. You will need a Computer or Laptop with a web cam and microphone, as well as stable internet. You can check the technical requirements on the Proctor U Website (opens in a new window). To view how it works go to the Step by Step Live+ Guide (opens in a new window)
You must register with Proctor U and schedule your Live+ exam ahead of time (usually 72 hours). You may not be able to schedule your session if you leave it too late. For more detailed instructions on how to create your ProctorU account and schedule your session please refer to the Live+ Guide (opens in a new window).
Are you ready for online exams?
Still not sure or need help, contact email@example.com
Special requirements and Academic Integration Plan adjustments
If you have an Academic Integration Plan (AIP) that includes exam adjustments, these will be applied to your online exam. If you are unsure whether your Academic Integration Plan is current or you need to change your requirements, please contact your Disability Advisor or firstname.lastname@example.org as soon as possible before your exam.
For more information, please visit Disability Services and Academic Integration Plans or you can email email@example.com
For support in using your assistive technology software in your exams please contact the Assistive Technology Specialists at ATSpecialist@westernsydney.edu.au
- KB0016542 – What if I am doing an online exam and have a special need or disability?
To complete your online exams successfully there are some specific technical requirements that are required. For Live+ exams being held via Proctor U, there is more information about these requirements on the Proctor U Website. They also have some very helpful troubleshooting tips on their website. To find out if your equipment will be suitable to complete your proctored exams you can test it here.
|Internet Download Speed||1.5 Mbps||Minimum 1.5 Mbps (12Mbps recommended)|
|Internet Upload Speed||1 Mbps||Minimum 1 Mbps (3Mbps recommended)|
|RAM||2 GB||Minimum 4GB with less than 90% Ram usage (16GB with 70% Usage recommended)|
|PC Users||N/A||Windows 10 (10 S mode is not supported)|
|Mac Users||N/A||MacOS 10.13 (Oldest Still Maintained Version)|
Browsers - DO NOT USE Internet Explorer or Safari
Chrome (preferred) or Firefox
Chrome (preferred) or Firefox
? (check vUWS for details)
? (check vUWS for details)
Suitable quiet space
Don’t have a laptop?
If you don’t have a suitable laptop or PC to undertake your online exam, please email the examinations team on firstname.lastname@example.org and they may be able to source a loan laptop for you to use. Ensure you contact us well in advance of your online exam to give us time to source a computer and organise collection.
The University’s contract with ProctorU includes assurances that a formal security program in accordance with industry standards is in place that protects the security and integrity of the services being provided and the information being collected. ProctorU cannot use student's personal information for any reason other than the proctoring of online exams. For more information please refer to ProctorU Privacy FAQ
Measures have been put in place to ensure academic integrity is maintained during online exams. Online proctoring services are used to support these measures. Further information in relation to Student Misconduct can be found on the Student Misconduct webpage.
Identity not verified
ID not produced
Wearing a hoodie/unable to view footage clearly
Camera blurred/smidged throughout exam
Camera Off/rear facing camera
Looking off Screen
Use of unpermitted break
Out of view of camera
Wearing headphones/air pods
Camera off/rear facing camera
Should misconduct or irregular practices be suspected by the exam proctor an incident will be recorded. The incident may be dealt with under the provisions of the Student Misconduct Rule (opens in a new window)
- KB0016539 – What happens if I do not follow examination instructions or guidelines?
- KB0016540 – What happens if someone tries to cheat during an exam?
- KB0016547 – What type of incidents are classified as a breach of the instructions or guidelines, and will be considered as misconduct?
- KB0016549 – Why can’t I leave the view of the webcam?
Below table indicates support team for the relevant enquiry to assist you.
|PROCTOR U||ITSERVICEDESK||EXAMINATIONS TEAM|
Important - Testing your equipment (opens in a new window)
Other issues encountered when:
During your exam – use the chat feature in Proctor U, click on the blue owl
- KB0016548 – Who should I contact for support during my online exam?
Exam structure, Resources permitted
Counselling and Welfare
The Welfare and Counselling Services are available to support students. These services are confidential and here to help you. Find out more at Get Support.
- KB0016961 - What options are available if I don't have a safe space to sit my exam at home?