Online Exams

New ProctorU Live+ Launch Process

From 8 March 2021 ProctorU has changed their launch process to reduce the time students are waiting for a Proctor.

You will now download the "logmeinrescue" applet before going through the ID check process and accepting the terms and conditions.

Watch the video to see the exam launch process and prepare for your ProctorU Live+ exam.


What is an online exam?

The University has made changes to our examinations since moving to online learning in response to COVID-19. There will be fewer examinations as many exams have moved to alternative assessments. The exams that will be held will be delivered via vUWS under examination conditions. There will be no face to face written exams held on campus until further notice.

Online Exams can be either Proctored or Not Proctored, read below for more details.

Non-Proctored Online Exams - vUWS

Non-Proctored exams are done online through vUWS. There is no supervision by a live or AI supervisor.  You are not required to register or schedule your exams ahead of time.

Your Unit Coordinator may require you to have additional resources to sit your vUWS exam (such as Zoom), please check your vUWS site and Learning Guide for more details.

  1. To commence your online examination on time, log in to your vUWS site 10 minutes prior to your exam start time to set up and be ready to open or download when your exam starts.
  2. Ensure your internet bandwidth is not being used by anyone in your home or workspace to stream content such as You Tube or Netflix, as this could affect the performance of your exam.
  3. Before logging in to vUWS check your browser is compatible at the following link (opens in a new window) (note Internet Explorer is NOT supported):
  4. Log in to vUWS from the WSU homepage
  5. Locate and click on the unit for which you have an exam
  6. Locate your exam in the ‘Assessment Zone’ titled ‘Final Exam or ‘Final Examination’
  7. Read the Examination instructions BEFORE attempting your exam
  8. If you can't see the exam link, try refreshing the browser page
  9. More information can be found on the Online Exam via vUWS guide (opens in a new window)

Proctored Online Exams

Proctoring’ is another word for exam supervision.  Western Sydney University is working with ProctorU to provide online exam supervision in 2020 and beyond. ProctorU is an online proctoring service that allows you to take your exam in your own space at home.  At the current time all exams in ProctorU will run using their Live+ exam delivery system.

Live+ means a real person will supervise your exam in real time via your webcam.  You won't be able to see the supervisor but you can contact them at any time using the chat option.  You will be asked to do a room check which involves you moving your webcam around the room to show the supervisor your space.  You will need a Computer or Laptop with a web cam and microphone, as well as stable internet.  You can check the technical requirements on the Proctor U Website (opens in a new window). To view how it works go to the Step by Step Live+ Guide (opens in a new window)

You must register with Proctor U and schedule your Live+ exam ahead of time (usually 72 hours). You may not be able to schedule your session if you leave it too late. For more detailed instructions on how to create your ProctorU account and schedule your session please refer to the Live+ Guide (opens in a new window).

Are you ready for online exams?

Refer to the Online Exams 10 things to remember checklist (opens in a new window)

Still not sure or need help, contact examinations@westernsydney.edu.au

  • KB0016541 – What happens on the day of my Proctor U supervised exam?
  • KB0016513 – Can I go onto campus to sit my exam?
  • KB0016543 – What if I don’t have a valid student ID card?
  • KB0016544 – What is an exam window?
  • KB0016546 – What times do online final exams usually start?

Special requirements and Academic Integration Plan adjustments

If you have an Academic Integration Plan (AIP) that includes exam adjustments, these will be applied to your online exam. If you are unsure whether your Academic Integration Plan is current or you need to change your requirements, please contact your Disability Advisor or disabilitysupport@westernsydney.edu.au as soon as possible before your exam.

For more information, please visit Disability Services and Academic Integration Plans or you can email disability@westernsydney.edu.au

For support in using your assistive technology software in your exams please contact the Assistive Technology Specialists at ATSpecialist@westernsydney.edu.au

  • KB0016542 – What if I am doing an online exam and have a special need or disability?

Technical Requirements

To complete your online exams successfully there are some specific technical requirements that are required. For Live+ exams being held via Proctor U, there is more information about these requirements on the Proctor U Website.  They also have some very helpful troubleshooting tips on their website.  To find out if your equipment will be suitable to complete your proctored exams you can test it here.

vUWS only

Live+

Stable Internet

Laptop

Internet Download Speed1.5 MbpsMinimum 1.5 Mbps (12Mbps recommended)
Internet Upload Speed1 MbpsMinimum 1 Mbps (3Mbps recommended)
RAM2 GBMinimum 4GB  with less than 90% Ram usage (16GB with 70% Usage recommended)
PC UsersN/AWindows 10 (10 S mode is not supported)
Mac UsersN/AMacOS 10.13 (Oldest Still Maintained Version)

Browsers - DO NOT USE Internet Explorer or Safari

Chrome (preferred) or Firefox

Chrome (preferred) or Firefox

Dual Monitors

X

X

Webcam

? (check vUWS for details)

Microphone

? (check vUWS for details)

Chrome Extension

X

Suitable quiet space

Don’t have a laptop?

If you don’t have a suitable laptop or PC to undertake your online exam, please email the examinations team on examinations@westernsydney.edu.au and they may be able to source a loan laptop for you to use.  Ensure you contact us well in advance of your online exam to give us time to source a computer and organise collection.

  • KB0016538 – what equipment and technology is required for my online exams?
  • KB0016503 – MAC requirements for online exams with Proctor U?

Privacy

The University’s contract with ProctorU includes assurances that a formal security program in accordance with industry standards is in place that protects the security and integrity of the services being provided and the information being collected. ProctorU cannot use student's personal information for any reason other than the proctoring of online exams. For more information please refer to ProctorU Privacy FAQ

Academic Integrity

Measures have been put in place to ensure academic integrity is maintained during online exams. Online proctoring services are used to support these measures.  Further information in relation to Student Misconduct can be found on the Student Misconduct webpage.

Category

Sub-category

Identity not verified

ID not produced

 

ID expired

 

ID unclear

 

Wearing a hoodie/unable to view footage clearly

 

Camera blurred/smidged throughout exam

 

Camera Off/rear facing camera

Other Issues

Looking off Screen

 

Use of unpermitted break

 

Out of view of camera

 

Wearing headphones/air pods

 

Camera off/rear facing camera

Misconduct

Should misconduct or irregular practices be suspected by the exam proctor an incident will be recorded.  The incident may be dealt with under the provisions of the Student Misconduct Rule (opens in a new window)

  • KB0016539 – What happens if I do not follow examination instructions or guidelines?
  • KB0016540 – What happens if someone tries to cheat during an exam?
  • KB0016547 – What type of incidents are classified as a breach of the instructions or guidelines, and will be considered as misconduct?
  • KB0016549 – Why can’t I leave the view of the webcam?

Support

Below table indicates support team for the relevant enquiry to assist you.

PROCTOR UITSERVICEDESKEXAMINATIONS TEAM
  1. Connect to a Live ProctorU technician in the bottom right of the screen click on "Need help? Chat now!"
  2. Contact Number: 1800 957 152 (free call in Australia)

  3. Email

» Email

» Email

Important - Testing your equipment (opens in a new window)

Other issues encountered when:

  • creating your online ProctorU Profile
  • scheduling your exam session

During your exam – use the chat feature in Proctor U, click on the blue owl

  • Assistance to install the Chrome extension
  • Assistance with vUWS site
  • Any IT related issues during your exam
  • Unable to connect with ProctorU
  • Exam Timetabling
  • Deferred Exams
  • Loan Laptop
  • Exam Conditions concerns
  • KB0016548 – Who should I contact for support during my online exam?

Unit Coordinator

Exam structure, Resources permitted

Counselling and Welfare

The Welfare and Counselling Services are available to support students. These services are confidential and here to help you. Find out more at Get Support.

  • KB0016961 - What options are available if I don't have a safe space to sit my exam at home?