Encumbrances


What is an encumbrance?

If you have failed to meet certain requirements of your enrolment, such as not paying fees by the due date, not providing requested information to the University or completing specific Student Administration forms, an encumbrance will be applied to your student record.

An encumbrance is a sanction applied to your student record in line with the University's policy, which limits your access to University services. The limitations placed on you depend on the type of encumbrance applied to your record.

Encumbrance for outstanding student fees

If you have an encumbrance for any unpaid tuition fees and/or Student Services and Amenities Fees (SSAF):

  • You will not be able to borrow from the Library or access e-resources off campus
  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts related to your enrolment
  • You will not be able to graduate
  • Your access to the University facilities and services, including vUWS and other Information Technology resources, will be withdrawn
  • Your enrolment in the current session may be cancelled
  • You may not be able to re-enrol for the next teaching session

Students who have not paid their tuition fees and/or SSAF by the due date will have an encumbrance placed on their student record. In order to have this encumbrance removed, all outstanding fees must be paid.

Payment through the Western Sydney University internet payment system will allow quick verification of your payment and subsequent removal of your encumbrance. Please email enrolments@westernsydney.edu.au with your Onestop receipt once payment has been made.

Enrolments cannot remove the encumbrance for outstanding Temporary ID Card fees or outstanding Library Fees. You must contact the relevant department.

International students whose enrolment is cancelled will be reported to the Department of Immigration and Citizenship (DIAC) as required by legislation.

Related links:

For help contact the Student Central Infoline on 1300 668 370 or email enrolments@westernsydney.edu.au

Encumbrance for outstanding Library fees

If an encumbrance has been applied for outstanding Library fees:

  • You will not be able to borrow from the Library
  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts related to your enrolment
  • You will not be able to graduate

Once the Library fees have been paid it may take up to two days before your access to services is restored. You may be able to access Library services sooner if you show Library staff that you have paid your fees.

Student Central cannot remove encumbrances for outstanding Library fees.

You can pay your outstanding Library fees by any of the following methods:

  • Onestop (payment will be processed on the next working day for Pay Now transactions and when the payment is received for Pay Later transactions)
  • ID card or photocopy card debit at any Western Sydney University Library
  • Cheque (made out to Western Sydney University Library) at any Library

Related links:

For help with your access contact the Library.(opens in a new window)

Encumbrance for outstanding temporary student ID card fees

If an encumbrance has been applied for outstanding ID Card fees:

  • You will not be able to borrow from the Library
  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts related to your enrolment
  • You will not be able to graduate

Once the temporary ID card fee has been paid it may take up to two days before your access to services is restored.

Student Central can remove this encumbrance immediately if you provide them with your receipt.

You can pay your outstanding temporary ID card fee by the following method:

  • Onestop (payment will be processed on the next working day for Pay Now transactions and when the payment is received for Pay Later transactions)

Related links:

For help contact the Student Central Infoline on 1300 668 370 or email enrolments@westernsydney.edu.au

Encumbrance for not supplying requested information or completing Student Administration forms

If you have an encumbrance for failure to supply information or complete forms:

  • You will not be able to access your exam results
  • The University will not issue academic documents or transcripts related to your enrolment
  • You will not be able to graduate
  • Your access to University facilities and services, including vUWS and other online resources, will be withdrawn
  • Your enrolment in the current teaching session may be cancelled
  • You may not be able to reenrol for the next teaching session

Students need to respond to any instructions regarding the provision of information or completion of forms.

For help contact the Student Central Infoline on 1300 668 370 or email enrolments@westernsydney.edu.au.

Encumbrance for a breach of the Examinations Policy on electronic devices in an exam venue

If an encumbrance has been applied for a breach of the Examinations Policy on electronic devices in an exam venue:

  • You will not be able to access your exam results
  • You will not be able to graduate
  • The University will not issue academic documents or transcripts related to your enrolment
  • You will not be able to access eForms
  • You will not be able to enrol in new units

Related links:

For help contact the Student Central Infoline on 1300 668 370 or email enrolments@westernsydney.edu.au.

Encumbrance for non attendance or late change to an external exam venue

If you have an encumbrance for either:
  • non attendance at an external exam venue by an external student without 48 hours prior notice, or;
  • a change to your external exam venue within five working days of your exam
You will not be able to:
  • access your exam results
  • graduate
  • have your academic documents or transcripts related to your enrolment issued by the University
  • access eForms
  • enrol in new units

Related links:

For help contact the Student Central infoline on 1300 668 370 or email enrolments@westernsydney.edu.au

FAQs

What do I do if I haven't paid my fees?

If you have an encumbrance on your student record you must pay all outstanding fees before the encumbrance can be lifted.

There are a number of ways you can pay your student fees. Please go to payment options for more information on how you can pay your fees. Alternatively, these are listed on the bottom of your electronic Statement of Account, accessible through My Student Records (MySR).(opens in a new window)

If you have outstanding debt, any payment made will be allocated to these outstanding amounts first. If the payment you have made is greater than your outstanding debt, then the remaining amount will be paid against your other liabilities such as student contribution or tuition fees.

Related links:

What happens now that I have paid my fees?

After you have paid your outstanding fees, the University will lift your encumbrance and restore your access to services.

Please allow at least four working days for this to occur.

Please read the following sections for information about how soon each service can be restored once the encumbrance has been lifted.

When will I be able to see my results?

Once your encumbrance has been lifted it will take 24 to 48 hours before your results will be available to you in MyStudentRecords (MySR).(opens in a new window)

When will I be able to use vUWS?

Once your encumbrance has been lifted it may take up to a day for your access to vUWS to be restored. If your encumbrance is removed before 5.00pm you may be able to access vUWS after 6.00pm on the same day.

When will I be able to use Library facilities?

Once your encumbrance has been lifted it may take 24 to 48 hours before your privileges are restored.

If you need your Library access restored urgently, Library staff may be able to reinstate your privileges by confirming your payment on the student records system. Staff are not able to reinstate privileges by sighting a payment receipt, and are not able to reinstate privileges over the weekend.

For help with your access contact the Library.(opens in a new window)

Related links: