ITDS
- IT maintenance planned outages
- IT Service Desk
- Email and Related Services
- Western WiFi Wireless Network
- IT Contracts
- Telephones
- Computer Laboratories
- Australian Access Federation
- Service Improvements
- Staff Software Benefits
- COVID-19: ITDS Advice, Guides and Support
- Zoom
- PrintSmart
- Getting Connected: Off Campus
- Citrix
- Multi-Factor Authentication
- Return to Campus: Ready, Tech, Go
- Adobe Acrobat Sign
- Direct to Desk
- Grade Centre
- Contact Centre Project
- CloudStor Decommissioning
- SIGBOX
MFA for Staff
Staff Multi-Factor Authentication
- If you haven’t already used or downloaded Microsoft’s Multifactor Authentication App please click here for instructions for both Android and iOS.
- Log on to your account using your University email and password.
- You will see this screen:
- Follow the prompts (please refer to this Quick Reference Guide (opens in a new window) for more details.
Staff Frequently Asked Questions:
How do I set MFA up for the first time?
Authenticate your account with the Microsoft mobile authenticator app or via text message/phone call. For further information please refer to the videos on the right-hand side or read this quick reference guide.
I am a VPN user, how do I set up and use MFA?
If you are a VPN user at Western, you will need to use MFA to log into the VPN for the first time please refer to the right-hand buttons on How to Set up MFA on your iOS or Android device.
am a Citrix user; how will MFA affect me?
There are two changes for Citrix users.
- It will be necessary to reestablish your favourites with MFA enabled. Your applications and desktop stay the same.
- You will be required to authenticate with MFA every time you to use Citrix.
My email and / or calendar authority is delegated to another person, is there anything I need to do?
No, nothing is affected as only the person logging onto their own account needs to authenticate.
Which applications require MFA?
A list of applications that require MFA is available here(opens in a new window).
Mobile options: