IT maintenance and planned outages

Maintaining Our Digital Environment

IT Maintenance and Planned Outages aim to maintain central IT facilities regularly while minimising interruption to normal business functions and reducing the risk of unintended service disruptions. Every week ITDS conducts many preventative maintenance activities including server patching, system upgrades and certificate renewals, with these actions often taking place after hours.

Planned Outages

Maintenance Weekend dates have been approved for 2024 by the Senior Executive. This schedule considers vital operations in the University calendar, such as enrolments, teaching, examinations and graduation.

During the maintenance weekend,  staff and students can log on into the MyIT Portal and check the service status to see what is available and what services are impacted. It is recommended that staff and students log off their WSU computer before the start of the Outage Time to avoid data loss.

Expand the accordions below to see dates and details for these maintenance weekends.

Scheduled Dates for 2024

Approved Dates Services Impacted

Saturday 30th & Sunday 31st March (Easter)

  • Connectivity to Azure services, and Ascender will be impacted for about 30 minutes during the first half of Saturday 30 March.
  • During Saturday 30 March, application services such as Oracle Financials, Basware, vUWS , Allocate+, Syllabus+ Account provisioning and SMS (Banner) will operate at a degraded level and may not contain the latest information.
  • Authentication to all Western systems will be impacted from 11:30am to 1:30pm on Saturday 30 March. We recommend you do not try to access any IT services at this time.

Saturday 22nd & Sunday 23rd June

 TBD

Saturday 21st & Sunday 22nd September

 TBD

Monday 23rd & Tuesday 24th December (End of Year Break)

 TBD

Student Computers Maintenance

All ITDS-managed general-purpose (student) computers (located in labs, Library, etc) undergo maintenance from 2 am to 5 am every morning.

Unscheduled Maintenance

From time to time ITDS may need to suspend individual services for urgent and essential repairs, patching, and updates. Such work is scheduled for the least disruptive time possible, and we do our best to inform all stakeholders and users of the impacts of this work when it must occur.

Need help or more information?