- IT maintenance planned outages
- IT Service Desk
- Email and Related Services
- Western WiFi Wireless Network
- IT Contracts
- Computer Laboratories
- Australian Access Federation
- Service Improvements
- Staff Software Benefits
- COVID-19: ITDS Advice, Guides and Support
- Getting Connected: Off Campus
- Multi-Factor Authentication
- Return to Campus: Ready, Tech, Go
- Adobe Acrobat Sign
- Direct to Desk
- Grade Centre
- Contact Centre Project
- CloudStor Decommissioning
IT maintenance and planned outages
Maintaining Our Digital Environment
IT Maintenance and Planned Outages aim to maintain central IT facilities regularly while minimising interruption to normal business functions and reducing the risk of unintended service disruptions. Every week ITDS conducts many preventative maintenance activities including server patching, system upgrades and certificate renewals, with these actions often taking place after hours.
Maintenance Weekend dates have been approved for 2023 and 2024 by the Senior Executive. This schedule considers vital operations in the University calendar, such as enrolments, teaching, examinations and graduation.
During the maintenance weekend, staff and students can log on into the MyIT Portal and check the service status to see what is available and what services are impacted. It is recommended that staff and students log off their WSU computer before the start of the Outage Time to avoid data loss.
Expand the accordions below to see details about each outage:
Scheduled Dates for 2023
|Approved Dates/Time||Services Impacted|
Saturday 8th & Sunday 9th April (Easter)
Saturday 8th & Sunday 9th July
Saturday 14th & Sunday 15th October
Thursday 21st & Friday 22nd December (End of Year Break)
Scheduled Dates for 2024
|Approved Dates||Services Impacted|
Saturday 30th & Sunday 31st March (Easter)
Saturday 22nd & Sunday 23rd June
Saturday 21st & Sunday 22nd September
Monday 23rd & Tuesday 24th December (End of Year Break)
Student Computers Maintenance
All ITDS-managed general-purpose (student) computers (located in labs, Library, etc) undergo maintenance from 2 am to 5 am every morning.
From time to time ITDS may need to suspend individual services for urgent and essential repairs, patching, and updates. Such work is scheduled for the least disruptive time possible, and we do our best to inform all stakeholders and users of the impacts of this work when it must occur.