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IT maintenance and planned outages
Maintaining Our Digital Environment
IT Maintenance and Planned Outages aim to maintain central IT facilities regularly while minimising interruption to normal business functions and reducing the risk of unintended service disruptions. Every week ITDS conducts many preventative maintenance activities including server patching, system upgrades and certificate renewals, with these actions often taking place after hours.
Planned Outages
Maintenance Weekend dates have been approved for 2023 and 2024 by the Senior Executive. This schedule considers vital operations in the University calendar, such as enrolments, teaching, examinations and graduation.
During the maintenance weekend, staff and students can log on into the MyIT Portal and check the service status to see what is available and what services are impacted. It is recommended that staff and students log off their WSU computer before the start of the Outage Time to avoid data loss.
Expand the accordions below to see details about each outage:
Scheduled Dates for 2023
Approved Dates/Time | Services Impacted |
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Saturday 8th & Sunday 9th April (Easter) |
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Saturday 8th & Sunday 9th July Outage Time: |
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Saturday 14th & Sunday 15th October |
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Thursday 21st & Friday 22nd December (End of Year Break) |
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Scheduled Dates for 2024
Approved Dates | Services Impacted |
---|---|
Saturday 30th & Sunday 31st March (Easter) | TBD |
Saturday 22nd & Sunday 23rd June | TBD |
Saturday 21st & Sunday 22nd September | TBD |
Monday 23rd & Tuesday 24th December (End of Year Break) | TBD |
Student Computers Maintenance
All ITDS-managed general-purpose (student) computers (located in labs, Library, etc) undergo maintenance from 2 am to 5 am every morning.
Unscheduled Maintenance
From time to time ITDS may need to suspend individual services for urgent and essential repairs, patching, and updates. Such work is scheduled for the least disruptive time possible, and we do our best to inform all stakeholders and users of the impacts of this work when it must occur.
Need help or more information?
- Keep up to date and subscribe to alerts on the Service Status page.
- Log help tickets, use live support chat and search for answers online in our Knowledge Base at the WesternNow IT Portal
- Email: itservicedesk@westernsydney.edu.au
- Phone: (02) 9852 5111(EXT 5111) during ITDS Service Desk Hours
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