Return to Campus: Ready, Tech, Go

Vaccinated WSU staff who have been working from home are planning to return to campus in the coming weeks. For some, this may mean that you are working across multiple locations, from home and on campus.

ITDS is here to ensure that your return to campus technology experience runs smoothly. We suggest that each returning staff member carefully reviews this Return to Campus – Ready, Tech, Go! webpage, as well as the Tech-Check video below to ensure your on-campus technology is ready to use.

The most important piece of advice is to allow enough time to reconnect to the WSU University network, and complete required security and other updates upon your return.

Resource Bank

Step-by-step guides, as well as links to Knowledge Base Articles (KBA's) can be found in the drop down menus below.


Resources for Windows 10 Laptop Users

Staff with a university-issued Windows 10 laptop need plan their return to campus.

Schedule time to get connected!

ITDS recommends scheduling a time when you will not be busy when you first return to campus. Why? Your laptop will need some time to resynchronise with the university network and may need to perform security and other updates. This can take some time, so please plan ahead. If you notice any errors during these updates, simply contact the IT Service Desk

Recently updated your password?

If your laptop password is different to the password you use on most other university systems, it is important that you make an appointment with IT Support before you reconnect your laptop to the university network to avoid a small risk of loss of recently saved data. Please, do not attempt to reconnect your Windows 10 laptop to the university network without IT Support assistance.

For more information, please see WSU Windows Laptop Data Protection During COVID-19 (KB0016406).

Plugging in: Setting up your Windows laptop on your return to campus.

  1. Connect the display port (thick black cable) from your monitor to your Dell Docking Station.
  2. Connect your keyboard and mouse to your Dell Docking Station.
  3. The blue/grey Ethernet cable connects from the Back of your desk phone (if you have one), or directly from the socket on the wall, to the Dell Docking Station.
  4. Plug the AC/DC power pack into the wall power point and connect the power cable from the power pack to your Dell Docking Station.
  5. Plug the power cable directly to the back of your monitor.
  6. Confirm power points are turned on.
  7. If you are still having problems connecting your laptop, please contact IT Service Desk on 9852 5111.

Note: If you have dual monitors and have been using them while working from home, label the monitors and the ports on the docking station with an (“A” and a “B”) so that you correctly reconnect everything when back on campus.

Resources for Mac Laptop Users

Generally, Mac laptop users do not experience the same technological issues that some Windows 10 laptops may encounter. In saying this, ITDS still encourages you allow ample time to reconnect your laptop to the University network and perform any required updates. If you do encounter any problems connecting your Mac laptop, please contact IT Service Desk on 9852 5111.

Shared Network Drives (Windows & Mac Users)

Reconnecting to a Shared Network Drive

If your laptop does not automatically reconnect to a shared network drive that you normally use, we have step-by-step instructions available in the IT knowledge base. For more information, please see File Shares | How to Map Shared Drives on University Devices (KB0014266).

Printing (Windows & Mac Users)

Reconnecting to a WSU network printer

If your laptop does not automatically reconnect to your preferred on-campus printer, there are step-by-step instructions available in the IT knowledge base. Please see How to Map a Network Printer on University Computers (KB0014268).

Campus Printer is not printing correctly

It is likely that some printers haven’t been used in some time, meaning that some prints may not be the best quality at first. Try removing the toner bottles, shake and re-insert. Begin your print request again. If you are still experiencing problems, contact IT Service Desk on 9852 5111.

Telephony

How to reset your desk phone

If your desk phone is not working correctly, please follow the following steps:

  1. Flip the phone and remove the cable which is connect to the LAN port.
  2. After 5 seconds reconnect the cable.
  3. Allow up to 2mins for the phone to reset and load your extension details.
  4. Once the phone profile is loaded pick up the handset to confirm you hear a dial tone

If your phone has a blank screen, please follow the following steps:

  1. Flip the phone and remove the cable which is connect to the LAN port.
  2. Follow the cable to make sure it is connected to the Ethernet port in the wall.
  3. After confirming it is connected to the wall port reconnect the cable to the LAN port in the phone.
  4. Allow up to 2mins for the phone to reset and load your extension details.
  5. Once the phone profile is loaded pick up the handset to confirm you get a dial tone.
  6. If the phone is still not working, please contact IT Service Desk via the WesternNow Service Portal or on 9852 5111.

Covid-19 Information

Please visit WSU's Information on Coronavirus (Covid-19) directory for further guidance.