Email and Related Services

Staff Email

Our staff email runs on a Microsoft Exchange server, and Microsoft Outlook is generally used to manage our email, task lists, calendar and contact information. Staff can view and share e-mail, calendars, task lists, and contacts through Outlook, Outlook Web App (OWA) and a number of mobile devices.

On campus, most staff will access their email via Microsoft Outlook, which is installed on all standard University computers.

Off campus staff access to email is primarily available through Outlook Web App (OWA). There is no need to install special software to use OWA - all you need is a standard web browser, such as Internet Explorer, Chrome, Safari, or Firefox. To access your staff email off campus, point your web browser to:, and login with your WesternAccount credentials.

Staff email accounts are not created automatically. To obtain a staff email account, please login to our MyIT portal, click Request Something, click Accounts and Access, click Request IT Access, and complete and submit the form. 

The MyIT knowledge base includes a number of articles on accessing your staff email.

Should you experience any problems with your email please ring the IT Service Desk on (02) 9852 5111 (ext 5111), or log a job through our MyIT portal.

Student Email

Our student email system is managed by the University and hosted by Microsoft's Office 365, providing students with 10GB of online mailbox storage space, the ability to send attachments up to 10MB. It also allows you to automatically forward your University emails to a personal or work account so you don't have to access multiple accounts.

Email is the official communication channel between the University and students, and as a condition of your enrolment, you must check your student email account regularly and use your student email account when emailing the University.

More information about Student Email.


The IT Acceptable Use of Resources Policy, Email Policy, and other relevant policies apply to all users.


Contact the IT Service Desk on (02) 9852 5111 or ext 5111 for assistance, or log a job through our MyIT portal.