Submit a question

To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

Submit a question

All Western Sydney University students can use eCounselling - just email your question to using your student email account.

What happens next? We will respond to you and if we feel the advice may benefit other students post the question and answer on this site. No identifying details will be published, but we will only accept and respond to emails from Western Sydney University student email accounts. Protecting your privacy is important to us - please see our privacy statement for more information about this.

Before you submit a question, you can view previous questions and answers on the eCounselling page. Each question is answered by fully qualified psychologists or social workers and should be responded to within five working days.

Please note this is not a good way to deal with crisis situations. If we are concerned about your safety, we may call you to check on your welfare. If you need to make an appointment, please call 1300 668 370 to make a Zoom or telephone appointment. Lifeline is also available 24 hours a day on 13 11 14.

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street,Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1,Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04