Submit a question

To keep us all safe, Student Services (Counselling, Disability, Welfare Services and Student Central) will be moving to online support and services - phone, email and chat contact details remain the same.

Christmas/New Year Closure

The eCounselling Service is currently unattended - reopening on Tuesday January 11, 2021.

From Friday, 11/12/20 until Wednesday 16/12/20 and Monday 4/1/21 to Monday 11/1/21 - if the matter is time sensitive, please email or and mark the email as ‘Response Needed’ in the subject line and someone will get back to you as soon as possible.

From Thursday 17/12/20 until Sunday 3/1/21 - please be aware that this is the Christmas/New Year closedown period for Western Sydney University and all Wellbeing Services, including Counselling will be closed. During this time, please contact the below community support services for mental health support and assistance:

  • If you need urgent help please call 000 or the Mental Health Access Line 1800 011 511
  • Call Lifeline - 13 11 14 (24 hours crisis counselling).
  • Lifeline SMS Counselling Service. You can text 0477 13 11 14 and somebody will text you back.
  • Beyond Blue - 1300 22 4636

Submit a question

All Western Sydney University students can use eCounselling - just email your question to using your student email account.

What happens next? We will respond to you and if we feel the advice may benefit other students post the question and answer on this site. No identifying details will be published, but we will only accept and respond to emails from Western Sydney University student email accounts. Protecting your privacy is important to us - please see our privacy statement for more information about this.

Before you submit a question, you can view previous questions and answers on the eCounselling page. Each question is answered by fully qualified psychologists or social workers and should be responded to within five working days.

Please note this is not a good way to deal with crisis situations. If we are concerned about your safety, we may call you to check on your welfare. If you need to make an appointment, please call 1300 668 370 to make a Zoom or telephone appointment. Lifeline is also available 24 hours a day on 13 11 14.

Office locations

Bankstown - Building 11

Campbelltown - Building 16

Hawkesbury - Building K4 (Monday - Thursday)

Liverpool - 100 Macquarie Street,Ground Floor

Nirimba - Building U8

Olympic Park - 8 Australia Ave, Level 4

Parramatta - Building EB.3.04

Parramatta City - Building 1,Level 1

Penrith (Kingswood) - Building P, Level 1, Room 04