Submit a question

Christmas/New Year Closure

The eCounselling Service will be unattended from Wednesday 20 December - reopening on Monday January 8, 2024.

From Wednesday 20/12/23 until Tuesday 2/1/24 - please be aware that this is the Christmas/New Year closedown period for Western Sydney University and all Wellbeing Services, including Counselling will be closed.

If you need urgent help after hours please call 000, the Mental Health Access Line 1800 011 511 (24 hours) or contact Lifeline’s 24 hour service on 13 11 14

For other community support services for mental health support and assistance, please contact:

  • Lifeline 24 hour service - 13 11 14
  • MensLine Australia - 1300 789 978
  • Suicide Call Back Service - 1300 659 467
  • Beyond Blue - 1300 22 46 36
  • Headspace - 1800 650 890
  • QLife - 1800 184 527

Submit a question

All Western Sydney University students can use eCounselling - just email your question to using your student email account.

What happens next? We will respond to you and if we feel the advice may benefit other students post the question and answer on this site. No identifying details will be published, but we will only accept and respond to emails from Western Sydney University student email accounts. Protecting your privacy is important to us - please see our privacy statement for more information about this.

Before you submit a question, you can view previous questions and answers on the eCounselling page. Each question is answered by fully qualified psychologists or social workers and should be responded to within five working days.

Please note this is not a good way to deal with crisis situations. If we are concerned about your safety, we may call you to check on your welfare. If you need to make an appointment, please call 1300 668 370 to make a Zoom or telephone appointment. Lifeline is also available 24 hours a day on 13 11 14.