Bridging language barriers to CALD patients (BLEnD)

Hospital patients with limited English-language proficiency (ELP) who do not receive an interpreter have several disadvantages during their care compared to those that do not require interpreter services. These include, but are not limited to, a poorer understanding of their diagnosis and treatment, increased health care costs associated with longer lengths of hospital stay (HLOS), failure to adhere to treatment plans and an increased risk of adverse events, and re-hospitalisation.
Alarmingly, few patients in need of interpreter services in hospitals receive one. Effective communication is essential for the delivery of quality nursing care, yet many nurses choose not to use interpreters, citing their use increases nursing workloads and makes relationships between the patient and nurse more complicated.

The aim of this multiple methods study is to identify:
* The percentage of patients admitted to the site hospital over one financial year, who spoke another language at home.
* The percentage of patients who were identified by health professionals as having need for health language service (interpreter) assistance.
* The percentage of patients admitted to hospital that utilised the health language (interpreter) service.
* Compare the HLOS and readmissions rates for patients with limited ELP and interpreter service utilisation.

Funding: NSW Health Nursing and Midwifery Strategy Reserve Funding $21,927 (2015-2016)

Project team: Ioannou, S (CNC Oncology Bankstown Hospital), Everett, B (CANR), Holter, G (CNC Diabetes Bankstown Hospital), Oakley, N (CNC Palliative Care Bankstown Hospital), Morris, J (CNC Emergeny Bankstown Hospital), Seremetkoska, M (CNC Bankstown Hospital), Thomas, V (CNC Infection Prevention & Control Bankstown Hospital), Varelis, K (SWSLHD), Blay N (CANR), Langdon R (CANR).

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