Travel

The University’s Travel and Expense Management System (TEMS) is the booking tool for approving and booking travel and accessing the University’s Travel Agent’s services. For travel that includes more than one consecutive day and/or airfares or accommodation, travel requests must be lodged via the University TEMS system. Where possible, travel requests should be made at least 21 calendar days for International travel or 14 business days for Domestic travel before the departure date. Early booking also assists in maximising travel discounts.

The University’s Travel and Expense Support Team (PDF, 77.42 KB) (opens in a new window) provides support to assist staff with completing their travel requests and expense activities in TEMS, provides coordination between University travellers and the University’s Travel Agent, preferred suppliers and travel industry partners.

There are different types of travel depending on whether you are Staff or a Student. These are explained on the corresponding pages, see below links. The Travel Processes page explains how to process these different types of travel.

Staff Travel:

  • Staff Travel – Official University Business
  • Academic Development Program (ADP)
  • Group Travel
  • Guest /  Visitor Travel
  • Dual Purpose Travel Leisure Travel

See the Staff Travel (opens in a new window) page for more details.

Student Travel:

  • Student Travel – Official University Business  / Study Tours / Placement  /  Exchange
  • Student Field Trips
  • Student Group Travel
  • Dual Purpose Travel
  • Leisure Travel

See the Student Travel (opens in a new window) page for more details.

Travel Agent - Orbit World Travel

The University’s Travel Agent is Orbit World Travel and they provide the University's travel management services. A range of preferred airline, hotel and car hire deals are exclusively available via TEMS. The University regularly audits the services to ensure the agent meets their contracted obligations, such as best fare or rate on the day. University travellers who consider they are not receiving bookings with the best fare or rate deals should alert the Travel & Expense Support Team (PDF, 77.42 KB) (opens in a new window) for review.

Orbit World Travel

Free Call: 1800 067 819

Phone: +61 2 9302 0700 (To be used also for after hour assistance calls - 24/7)

Email: westernsydney@orbitworldtravel.com.au

The after hours service is available to University travellers who require assistance with adjustments to existing bookings, concerns or emergency situations. All general enquiries should be directed to Free call number 1800 067 819 or landline +61 2 9302 0700 during the Travel Agent’s operating hours of 8am-6pm Monday to Friday.

Response Time

Travellers / Arrangers will receive prompt responses from the travel agent, unless otherwise agreed, a minimum 24 hours (maximum 48 hours) turnaraound time for replies to requests and quotes.

Once the request has been approved in TEMS by the University delegated officer (Cat 6 or above), the travel agent will send the E-ticket to the traveller / arranger.

Domestic travel booked online in TEMS will automatically approve, (Policy 1. Domestic online is required to be the request policy), the travel agent will send the E-ticket to the traveller / arranger.