Complaints Management and Resolution

Western Sydney University aims to provide the best possible learning experience for its students and a safe and supported environment for all within our community. However we realise that sometimes issues arise that need to be resolved.

When you contact us about something that has gone wrong, it gives us opportunity to address the problem and to improve the services we provide.

Complaints can be made by students, staff, or members of the public, and must be directly related to the services and core business of the University, its students or staff. Complaints involving Entities of the University, (i.e. The College(opens in a new window), Western Sydney University Connect(opens in a new window) and Western Sydney University Village (opens in a new window) must be lodged direct with those bodies.