Cancellation and Transfer Policy
Cancellation/Transfer Policy for Public Astronomy nights and Public Hands On Workshops
The number of tickets available for our events is limited and we often sell out. Failure to attend an event means seats that could have gone to someone else remain empty. We usually have a waiting list of people hoping to get last minute tickets.
If you can't make it to an event you have booked in for, you are able to transfer your tickets to another day as long as you give us an appropriate amount of notice.
Refunds will be provided only in exceptional circumstances. We prefer to transfer your booking to another event wherever possible.
For all public programs we require a minimum of 8 hours notice, prior to the start time of the event, via email to Raelene Sommer, if you wish to transfer your booking to a different program.
Failure to give the required notice will result in forfeit of payments made.
Cancellation/Transfer Policy for Private Group Events
We are very happy to transfer your private booking to another day/night as long as you give us an appropriate amount of notice.
For all private bookings we require a minimum of two weeks notice, prior to the day of your event, via email to Raelene Sommer, if you wish to transfer or cancel your booking.
Failure to give the required notice will result in a cancellation fee of 10% of the minimum cost for your event.