Do you have a complaint or want to report a serious incident? Have you already tried to resolve it, but the issue is still ongoing?

The Complaints Resolution Unit provides a free, accessible, timely, objective and fair process to have your concerns reviewed. We value hearing from you and so encourage you to reach out.

You can make a complaint, report a sexual offence, or other harmful behaviour, or provide feedback.

There is ‘no wrong door’ for raising a concern, complaint or reporting a sexual offence. You can email us, phone us, lodge a form, speak with someone you trust and ask them to raise a concern for you.  There is no ‘right’ way to tell us your concerns. We just want to hear from you.

If you would like to make your complaint in writing you can do so by sending us an email or lodging a form . If you would prefer to speak with someone in the complaints team you can call us on +61 2 9678 7900. If you need to leave a message, we will return your call as soon as we can.

Need support?

If you are a student and need support, contact the Student Welfare Service or the Counselling Service. Staff may access the Employee Assistance Program.

Further information

The Complaint Management Policy sets out how we will manage your complaint and common questions are answered in our FAQs fact sheet.

Please note that we do not have a role to play in managing your complaint while there is another relevant University process available to you. Examples of other processes include Review of Grade or an Academic Appeal.

If you have received the outcome of a review or appeal, you may be able to lodge a complaint if you believe you have new information or circumstances that have not already been considered.

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