Current Projects

Enterprise Service Management Program

Enterprise Service Management (ESM) is an umbrella program which guides and enables the projects managing each of our service areas as they come into WesternNow.

For more information, please visit here.

Contact: Jenny Purcell, Senior Program Manager ESM

Service Reimagined

'Service Reimagined' embodies our commitment to transforming service at WSU. It signifies our pursuit of service excellence; an understanding of our workplace needs and a commitment to continuous improvement.

By encouraging teams to challenge service siloes, embrace change and innovative thinking and refine processes, we aim to reshape service delivery, add value to the business and create outstanding user experiences.

You can find out more here.

Contact: Nicole Anderson, Senior Program Manage, Service Reimagined

Transformation Program

The Transformation Program will create a more digitally enabled University, capable of providing students with a richly interactive and personalised learning experience, whoever they are and wherever they are located.

For more information, please visit here.

Contact: Kay Visser,  Senior Program Manager, Strategic Transformation