Frequently Asked Questions

Do I need to pay for parking at Western Sydney University?

How and when will I receive my permit?

I no longer need my permit. Can I get a refund?

Can I upgrade or downgrade the permit I have purchased upfront?

Can I upgrade or downgrade my salary sacrificed parking permit?

How do I get a receipt for my purchase of a permit?

Is there free motorcycle parking at Western Sydney University?

I have lost or damaged my parking permit. Can I get a replacement?

Will I receive two permits if I list two vehicles on my application form?

How do I update the details registered to my parking permit?

Why do I have to register my vehicles to my permit?

What can I display on my vehicle while awaiting delivery of my permit?

I have left my permit on my other car. What should I do?

Where can I park if I have a valid Mobility Parking Scheme (MPS) permit?

What do I do if I can't find a vacant parking bay?

What do I do if a permit machine is out of order?

What do I do if someone is parked in my red bay?

What is DIVVY?

How does it work at Liverpool campus

Do I need a DIVVY account to make a booking?

How will the University support students and staff with a disability?

How do we make it equitable for people who already have parking permits for other campuses?

I need help, who do I contact?