Frequently Asked Questions


Purchasing

Do I need to pay for parking at Western Sydney University?

Yes. All vehicles parked on our campuses must display a valid Western Sydney University parking permit on the front windscreen of the vehicle. The only exceptions to this are:
  • vehicles parked in a green (15 minute only) bay
  • vehicles displaying a valid RMS MPS card (the card must be clearly displayed on the front windscreen)
  • motorcycles parked in a motorcycle parking area

Do I need a permit if parked on campus outside business hours?

Yes. The terms and conditions outlined in the Western Sydney University Parking and Traffic Policy apply 24 hours a day, seven days a week.

How do I purchase a parking permit?

Please refer to the Parking permits webpage.

How much do parking permits cost?

Please refer to the Parking fees webpage.

How do I get a receipt for my purchase of a permit?


When purchasing your permit via our OneStop select "Print a Tax Invoice" on the payment record screen.

A tax invoice will also be issued to the email address nominated on your application once your payment has been successfully processed.

If you forget to print the tax invoice and don't receive the tax invoice via email, please email parking@westernsydney.edu.au with your name, student/staff number and type of permit purchased and a copy of your tax invoice will be emailed to you.

Is there free motorcycle parking at Western Sydney University?

Yes, free parking is available to motorcycle riders who park in allocated motorcycle parking areas on our campuses. Motorcycles parked in a motorcycle parking area are not required to purchase a parking permit. Please refer to the Parking maps for the location of motorcycle parking areas.

If you park your motorcycle in a car space, you will need to purchase a permit, but are not required to display the permit. Instead, you must register your motorcycle and permit details with the on-site security office.

Permits

What types of parking permits are available?

Please refer to the Parking permits webpage.

Will I receive two permits if I list two vehicles on my application form?

No. For a single fee you will receive one permit. Permits are made of electrostatic vinyl and can be easily transferred between the registered vehicles.

Multiple permits can be purchased if required.

Am I able to upgrade/downgrade the permit I have purchased?

Yes. For details on how to upgrade/downgrade your permit, please refer to Parking fees.

Do I need a permit to park in a Western Sydney Carpool parking bay on campus?

No. To park in a Western Sydney Carpool parking bay you do not require a University parking permit. However, you must display a Western Sydney Carpool permit issued by the Western Sydney Carpool Association.

To register please visit the Western Sydney Carpool website(opens in a new window).

What can I display on my vehicle while awaiting delivery of my permit?

If you purchased your permit via our OneStop you are able to display the tax invoice as proof of purchase on the dashboard of your vehicle for 10 working days.

Staff who purchase a permit via salary sacrifice/salary deduction will be issued a temporary permit once their application has been processed. The temporary permit will be valid for 10 working days and must be displayed on the dashboard while awaiting delivery of the parking permit.

I have left my permit on my other car. What should I do?

You will need to purchase a Pay and Display one day parking permit. The display of notes and invalid receipts does not replace a valid permit and may result in a parking fine. Receipts are invalid if displayed after the initial 10 working days after the permit was purchased.

General

How and when will I receive my permit?

Western Sydney University annual and half year permits are sent via Australia Post to the address nominated on your application form. Permits will be issued within 10 working days of receipt of your application and payment notification.

If you have not received your permit after ten working days of the purchase date you must complete the Replacement Parking Permit Application Form.

How long is my permit valid for?

Please refer to the Parking at Western Sydney University webpage.

How do I update the vehicles registered to my parking permit if I have a new vehicle?

To update your permit record when your vehicle or personal details change, you must complete a Change of Parking Permit Details Form.

Why do I have to register my vehicles to my permit?

Permit holders are encouraged to update their permit records with accurate information so Campus Safety & Security staff can contact you in regards to your vehicle. Situations that will require us to contact you might include:
  • The lights on your vehicle have not been turned off
  • Contractors need your vehicle moved so it is not damaged while maintenance work is performed on campus
  • Your vehicle has been damaged/involved in an accident

Keeping your record up to date with current information means we can contact you immediately should we need to.

Where can I park if I have a valid RMS MPS card?

An RMS MPS card lets you park in any disability, yellow or blue bay on all Western Sydney University campuses. The RMS MPS card must be displayed on the front windscreen of your vehicle while parked on our campuses. A parking permit is not required when a valid RMS MPS card is displayed.

What do I do if I can't find a vacant parking bay?

If you are unable to locate a parking bay on campus please contact the on-site security office for assistance. The campus security office number can be found on the daily parking permit machines.

What do I do if a permit machine is out of order?

If a permit machine is displaying an error, is faulty or doesn't print you a ticket once the fee is paid, you must contact the on-site security office for assistance. Contact details for the on-site security office are listed on every permit machine.

What do I do if someone is parked in my red bay?

Red parking bays are only restricted during peak hours (5:30am – 5:30pm seven days a week). If someone is parked in your red bay during peak hours please contact the on-site security office.

For further details on the terms of red parking bays please refer to the Western Sydney University Parking and Traffic Policy.

I have lost/damaged/never received my parking permit. Can I get a replacement?

If you don't receive your permit within the initial 10 working days after you pay for it, or have lost, damaged or had your permit stolen, you must complete the Replacement Parking Permit Application Form.

If a second replacement permit is required, you must submit a Statutory Declaration Form with your Replacement Parking Permit Application Form before a second replacement permit is issued.

I no longer require my permit. Can I get a refund?

Please refer to the Parking fees webpage.

Fines

Why is parking so strict at the University?

The purpose of the Westerns Sydney University Parking and Traffic Policy is to assist with effective management of parking and traffic on all campuses. Restrictions are required for availability and equity.

The Western Sydney University Parking and Traffic Policy is also enforced to ensure traffic flow and parking doesn't risk the safety of students, staff and visitors to the University or cause environmental damage.

Are parking fines issued and how do I avoid getting a fine?

Yes. Please refer to the Parking fines webpage.

What should I do if I get a fine?

If you have received a parking fine, your options are listed on the back of the penalty notice. Further information on paying or appealing a parking fine is listed at the State Debt Recovery Office website (opens in a new window).

Contact the Parking team

If you have an enquiry that could not be answered with the above information please contact Parking on the following details:

Phone: 1800 622 362
Email: parking@westernsydney.edu.au
Post: Western Sydney University Parking Compliance
Locked Bag 1797
Penrith NSW 2751