AT Service Booking Support


Types of appointment

We offer different appointment types to meet different needs, depending on where you are at in your AT journey. First step is to decide on which appointment type you need - a consultation or individual support session. You may have been guided to book for a particular type already, if not, we suggest you start with a consultation.

What happens in an AT Consultation?

During your initial consultation we will establish your AT needs, and work out the next steps for you, whether that be self-paced online learning or an Individual Support Session to work through the AT software with us. All students at Western are able to book in for an AT Consultation, held via phone or Zoom.

What happens in an Individual Support Session?

During an Individual Support Session we can further assist you with configuring your technologies to better meet your needs and provide you with personalised training and support with your assigned AT. Individual Support Sessions are only available to students registered with the Disability Service.

We have 1 hour, and 1.5 hour sessions available, depending on your needs. All sessions are held on Zoom.

In some circumstances face-to-face appointments on campus may be required and will be available to students registered with the Disability Service. Face-to-face appointment requests need to be sent to the AT Service on atspecialist@westernsydney.edu.au and outline the reason for the request. These will be assessed on a case-by-case basis.

How to make a booking

How to make a Consultation or Online Support Session booking

An annotated image of this process in context is below for your reference.

Open the booking system (opens in a new window) and select which type of appointment you are booking in for:

  • AT Consultation (up to 30 minutes)
  • AT Support Session (1 hour)
  • AT Support Session (1 hour 30 minutes)

Selecting your appointment time:

  1. Select a date on the calendar
  2. Select your preferred time from the list of available appointments
  3. Complete the form fields which lets us know who you are and your preferred contact method for the appointment (via phone or zoom).
    Note - Your University email account is required for the booking.
    Formats to follow:
    StudentID@student.westernsydney.edu.au
    StaffID@westernsydney.edu.au.
  4. Select ‘Book’ at the bottom of the page to submit your booking
  5. Check your student email for a confirmation email which includes a copy of the appointment to save to your calendar.

AT Service Booking system steps

Need to cancel or reschedule your appointment?

You can cancel or reschedule the appointment to suit you by going to the appointment email you received from ATSpecialist with the subject “Confirmed: Initial Assistive Technology (AT) Consultation” or “Confirmed: Assistive Technology (AT) Support Session” and completing the steps below :

Reschedule your appointment

  1. Select 'Manage Booking'.
  2. Select 'Reschedule'.
  3. Select your new date and time preferences.
  4. Select 'Update booking' at the bottom of the screen.
  5. A notice will appear advising you that your booking has been rescheduled.

Cancel your appointment

  1. Select 'Cancel booking'.
  2. When asked to confirm select 'Cancel booking'.
  3. A notice will appear advising that you will be sent a confirmation email confirming your cancellation. Select 'OK'. Your appointment has now been cancelled.

If you experience any difficulties cancelling your appointment through the Booking system, please email your cancellation to atspecialist@westernsydney.edu.au.

Can't find an appointment time that suits?

If there are no suitable appointment times, please email atspecialist@westernsydney.edu.au with your availability and we'll do what we can to fit you in.

Booking support

If you have trouble making a booking please contact our Assistive Technology team at atspecialist@westernsydney.edu.au or call Student Services on 1300 668 370 (option 5 then option 1).