Find the right support
Want access to an assistive technology?
Require support but not sure where to start? Book a Consultation and we can chat with you about your needs over the phone or via Zoom.
Want to know how to use your assistive technology?
Please review our Assistive Technology Guides as your first course of action. There's lots of support already available to you and this content continues to grow. You can also send your question through to atspecialist@westernsydney.edu.au and we will respond when we can. If you have an Academic Reasonable Adjustment Plan in place then you are also able to book an AT Support Session for extra help.
Something not working correctly?
If your issues are software specific we encourage you to make use of our software vendors support services as a first course of action. These services have an international support network so may be available to help outside of University business hours. Their support hubs are listed below for your convenience.
- Genio - Use the in-built chat support by clicking on the Need Help? button located in the bottom left of your Genio Home page.
- NaturalReader - Use the in-built chat support by clicking on Account > Contact Us from within NaturalReader.
You are also able to contact the IT Service Desk. They are ready to resolve issues with your speakers, microphone, University supported Assistive Technologies, Microsoft software, OneDrive account and more. Anything AT related that they can't resolve they will escalate to an Assistive Technology Specialist.
Minimum specifications for computers running assistive technology
Not sure if your system will support your recommended AT? The lists below outline Windows and Mac specifications that will run University licensed AT alongside our learning platform, vUWS and online meeting platforms, Zoom and Blackboard Collaborate.
The lists provide a range of suitable specifications to help guide you in the purchase of a new computer.
Windows PC:
- Operating System: Windows 10 operating system, or higher.
- Hard Drive/Disk Space: Solid State Hard drive (SSD). Minimum: 256GB. Recommended: 512GB.
- Memory/RAM: Minimum: 8GB. Recommended: 16GB (Tip: More RAM is an affordable and effective way to boost your computer's performance, if your budget allows).
- Processor: Minimum: Dual Core. Recommended: Quad Core (Tip: Newer generation Intel or AMD processors offer improved multi-tasking performance, making them a better choice).
Mac:
- Operating System: macOS 10.15 Catalina, or higher.
- Hard Drive/Disk Space: Solid State Hard drive (SSD) Minimum: 256GB. Recommended: 512GB.
- Memory/RAM: Minimum: 8GB. Recommended: 16GB (Tip: More RAM is an affordable and effective way to boost your computer's performance, if your budget allows).
- Processor: Minimum: Quad Core. Recommended: 8-Core (Tip: Newer generation Intel or Apple Silicon [M Series] processors offer improved multi-tasking performance, making them a better choice.
Note: We do not recommend the use of Chromebook for University studies as it does not allow installation of specialised software. Chromebooks only allow Android apps to be installed, available through the Google Play Store. Whilst apps are available to meet many, varied needs they do not always provide the full support capabilities of the versions available on the Windows and Mac platforms.
Have a general enquiry regarding Assistive Technology or content accessibility?
Please contact our AT Specialists at atspecialist@westernsydney.edu.au.
