- What We Do
- Getting Your Message Out
- Communications Planning
- Internal Communication Channels
- Tips, Resources & Templates
What is Yammer?
Yammer (opens in a new window) is an enterprise communication network designed for company collaboration. Only Western Sydney University staff can log in to the Western Sydney University Yammer Network.
Yammer is similar to Facebook in that you can post messages, join groups and "follow" other members. Colleagues can also "like", share and reply to your posts.
Many organisations in Australia currently use Yammer, including Deloitte, National Australia Bank, Tourism Australia, AMP and Westfield.
Why use it at Western Sydney University?
Yammer gives Western Sydney University staff the opportunity to connect and communicate across all campuses. Staff can create and join specific groups (e.g. unit/School groups, project teams or special interest groups) or simply connect with colleagues in other areas of the University.
It's another way for you to stay in the loop and find out what is happening across the University. It's also a forum for online conversations - you can ask questions, test ideas and seek or provide feedback. Or you can just post an inspiring thought or idea, or network with your colleagues.
Please note that the Western Sydney University Yammer Guidelines (opens in a new window) and IT Acceptable Use of Resources Policy (opens in a new window) apply to staff use of the Western Sydney University Yammer Network.
Communicate with the VC and Executive
Vice-Chancellor Professor Barney Glover regularly posts updates, news and events in Yammer where staff are welcome to comment and engage in the conversation. You can 'follow' Barney Glover to make sure you don't miss out on future posts from the Vice-Chancellor.
Professor Glover held two 'Ask the VC' online chats in Yammer in 2014 and there were also a number of 'Ask the Executive' Yammer chats in 2015. The latest 'Ask the Executive' Yammer chat was held on 13 July 2016 and was hosted by Denise Kirkpatrick. To view these chats, log into Yammer and search for "#askthevc", "#internationalisinguws" or '#internationalisingwesternsydney", "#globalrankings", "#brand" or "#promotionsreview".
We will let all staff know as soon as the next 'Ask the VC' or 'Ask the Executive' chat has been scheduled. In the meantime, let us know if you would like to suggest a topic for a future 'Ask the VC' or 'Ask the Executive' chat.
How do I log into Yammer?
Here are some simple steps to help you to log into Yammer:
- Open Internet Explorer 11 or Firefox (there are known problems with Chrome or Safari so these are not preferred)
- Go to www.yammer.com/westernsydney.edu.au
- Enter your username in the format StaffIDnumber@westernsydney.edu.au
- Your password will be your WesternAccount password.
- Tick the 'Keep me signed in' option on the Western Sydney University portal page, if you'd prefer your device to remember your credentials.
If you continue to have problems after following these steps, please contact the IT Service Desk who can assist.
How to join Yammer
To join the Western Sydney University Yammer Network, simply enter your 'staffIDnumber@westernsydney.edu.au' email address via this link and follow the instructions: https://www.yammer.com
You'll need to be able to access your work email to complete your registration.
Once you have joined Yammer, you will be asked to read and accept the Western Sydney University Yammer Guidelines.
Please visit the ITDS knowledge articles for more information on how to join Yammer via:
Once you are registered, you can create your profile and upload a photo.
Make sure you are using your real name (first name and surname).
Please use a photo that's actually of you (e.g. a head and shoulders portrait photo) rather than a more abstract photo.
Before you post
It's important to note the below before you post or comment in Yammer.
- Consider if your message is appropriate for 'All Company' or more suitable for a specific group. 'All Company' messages should be relevant and of interest to a broad range of staff.
- Be respectful to other members. It is acceptable to disagree, but please do so in a respectful manner.
- Do not post confidential information into the main feed, e.g. 'All Company' or groups that aren't appropriate.
- Add value with each post.
- You are responsible for the material you post in Yammer.
Posting and commenting on messages
Your message should be brief (a sentence or two) and informal but professional. To help keep your message concise and interesting, avoid copying and pasting content directly from emails etc. As a guide, think of your post as an 'elevator pitch' that someone should be able to read in seven seconds or less! If you don't think you can cover everything in a couple of sentences, include a URL or contact number for more information.
Type your message in the "What are you working on?" box towards the top of the screen, then select "Post" to publish your message. If you are on the "All Company" page, your message will be available to all Western Sydney University Yammer Network members. If you are on a group page, your message will be available to members of the group.
You can "Like" a message posted by a colleague or "Reply" to comment on a colleague's message. Before you reply to a post, make sure you've read the previous messages relating to that post - it's possible your comment or question has already been posted. You can do this by clicking "Show older replies" under the post.
If adding a file, make sure it has a clear, appropriate name. This will help assist colleagues when searching for it.
How to delete a post
To delete a post, reply or comment, click on "More" under the post and select the "delete" option.
You can only delete a post, reply or comment that you have posted.
Personalise your notifications to make sure you are receiving emails when you want to. To do this, click on your name to view your profile, then click "Edit Profile". Select "Notifications" from the list on the left.
If you don't want to receive an email every time someone replies to a post you are following, make sure you deselect "Email me when I receive a message in my inbox".
Creating and joining groups
You can create a group within the Western Sydney University Yammer network to share ideas and collaborate with colleagues about specific topics, whether they be work or social.
Before you create a group, check that there isn't already a similar group.
To create a new group, click "Create Groups" heading in the left-hand column. Create a meaningful group name which will help make your group easy to find and make sure you add a clear description about the purpose of the group. Make sure you have selected "Internal Group" and not "External Network". Consider whether you really need to make the group "private" - you could be missing out of useful contributions from colleagues in other areas. Select "Create Group".
To join an existing group, click the "Groups" heading to browse all of the Western Sydney University groups, and click "Join". If the group is public, you are immediately added to the group. If the group is private, your request to join will be sent to the group's administrator.
Once you join a group, you'll see messages posted by group members in both "Following" and "All Company" feed.
Hints and tips
- The "All Company" feed is available under your groups list. This shows you posts from everyone within the Western Sydney University Yammer network.
- The "Home" tab will show you the latest posts from colleagues in all of the groups you are a member of. When viewing the "Home" feed, you have the choice of viewing the "Top", "All" or "Following" posts. "Following" refers to people you are following only, not those who are following you.
- You can "tag" a colleague in your post. To do this, type their name in your post and a list of options will appear. Select their name and continue with your message. This will notify them of your post.
- Your name should be capitalised. This will help colleagues find and tag you in Yammer.
- There's no need to include your work email signature in Yammer. When you reply to a post via email, remember to remove your signature before you send (post) your message to Yammer.
- It's not necessary to sign off with your name when posting in Yammer.
What else can I do in Yammer?
You can invite colleagues to join, create polls, praise a colleague, post a question, upload files and organise an event in Yammer. See the Yammer Feature webpage (opens in a new window) for a full list of features.
Options for accessing Yammer
There are a number of options for accessing Yammer.
- Yammer is on the web, so you can always log into the network by visiting: https://www.yammer.com
- You can download the desktop app (opens in a new window), which means you won't need to open a web browser to read and respond to Yammer posts.
- Yammer apps are available for the following smartphone devices: iPhone (opens in a new window), iPad (opens in a new window), Android (opens in a new window), and Windows (opens in a new window) devices.
A weekly digest email is available to keep up-to-date with what's happening on the Western Sydney University Yammer network. You can amend this to a daily digest email or opt to not receive this at any time by personalising your notifications.
Yammer Basics training is available to introduce staff members to the basic concepts of Yammer.
The practical workshop will discuss ways how Yammer can be used as a platform for communication across the University and will guide staff members through creating a good profile, joining and creating groups, following colleagues, managing your notifications, making a post and other functions in Yammer such as polls and hashtags.
Register for Yammer Basics training via MyCareer Online (opens in a new window).
Submit your feedback
We would love to hear your ideas and thoughts about the use of Yammer at the University. Submit your feedback using the online feedback form (opens in a new window).
Content published on Yammer is intended for an internal audience. Please seek permission before sharing colleagues' posts externally.