Emergency Numbers

Support and Advice

Personal Safety

Useful Websites

Police, Fire, Ambulance (24 hours): Dial 000

Call 000 for emergency fire, police, and ambulance assistance throughout Australia or if a crime is in progress. For non-emergency police attendance call 131 444.

After Hours Support Line

Western Sydney University has an After Hours Student Assistance Line specifically for international students. This service provides students with assistance in the evenings and on weekends.

If you need any help after hours or have any problem at all, please call 1800 735 807. This is a free call from landlines anywhere in Australia. Standard call rates apply from mobile phones.

Please save this number in your phone - 1800 735 807. If you would like an International Student Assistance Line card, please collect one from the Western Sydney University International Office on your campus.

Western Sydney University Campus Safety and Security

For on-campus security emergencies, call the Western Sydney University Emergency and Security Hotline 0414 240 458.

  • Western Sydney University Campus Safety and Security patrol all Western Sydney University campuses 24 hours a day, 7 days a week.

    If you see any suspicious behaviour or activity, or at any time you feel threatened or concerned for your safety, contact Western Sydney University Campus Safety and Security immediately on 4736 0300 (internal extension 2300) or call the Western Sydney University Emergency and Security Hotline 0414 240 458.
  • Please note that you can also request that a Western Sydney University security officer escort you between your classroom and your vehicle or on-campus residence - please contact 4736 0300 (internal extension 2300)
  • Shuttle buses are also available on Bankstown, Parramatta, Penrith and Campbelltown campuses.
    • Bansktown campus - operates between Bankstown campus and Revesby Train Station
    • Parramatta campus - operates between the accommodation facility on the north site and the main teaching facilities and library on the south site
    • Penrith campus - operates between Kingswood Train Station and Penrith campus
    • Campbelltown campus - operates between the Campbelltown campus, Campbelltown Hospital and Campbelltown Train Station.

Personal Safety

Australia is a safe and friendly country to study and travel.  However, the same general cautions apply in Australian cities as in the rest of the world. 

Here are some hints and tips on how to stay safe:

  • Always take care when walking at night
    - be aware of your surroundings
    - try and walk with other people rather than by yourself
    - walk along well-lit streets and main roads
    - avoid long conversations on your mobile phone
  • Do not carry large amounts of money
  • When travelling conceal all valuables including your wallet, purse, handbag, shopping, phone and laptop.  Keep your bag in front of you
  • When using Automatic Teller Machines (ATMs), be alert for strangers around you and put your cash away quickly
  • When travelling by rail at night, sit close to the guard's compartment indicated with a blue light on the train. Don't become isolated - try and sit close to other passengers
  • Always tell someone where you are going and when you expect to return

Useful Websites