Student Wellbeing Services

To keep us all safe, Student Wellbeing Services (Counselling, Disability and Welfare) are offering students the next available online appointment. If you require a face-to-face appointment, please discuss this with Wellbeing staff at the time of booking.

Student Services Hub

Student Services Hub is the first point of contact for enquiries and advice relating to your study and matters specific to International students, providing general advice and referrals on things like enrolment and fees, exams and results, graduation, lodging a form or help with lodging an eForm.

Counselling Service

The Counselling Service is a team of qualified social workers and psychologists who provide free, confidential counselling services as early as possible before studies are affected. You can use the free Counselling Service for telephone or Zoom sessions, or contact us via our online eCounselling service.

Disability Service

The Disability Service is a team of professional Disability Advisors and trained educational support staff that provide support and assistance to future and current students with disabilities and chronic health conditions to help them reach their full academic potential. Services are available over the telephone, on Zoom or via email at

Student Welfare Service

The Student Welfare Service offers advice and support on a range of financial issues, including tax help, textbook vouchers and emergency grants, as well as accommodation and health related issues. They can also assist with student advocacy needs. . Services are available over the telephone, on Zoom or via email You can also access our online Ask Welfare service.


Careers provides students, recent graduates, employers and staff with a range of services and resources to help with career education. CareerHub is your gateway to Careers' services where you can search for jobs, book in to career events and access career information all in one place.

Badanami Centre for Indigenous Education

The Badanami Centre for Indigenous Education, provides a supportive and culturally appropriate learning environment that caters to the needs of our Aboriginal and Torres Strait Islander Students.


Campus Safety and Security is a full service security team responsible for the safety and security of all students, staff and visitors. We are also responsible for ensuring the security and accessibility of all campus building and facilities.

Student Legal Services

The Student Legal Services (SLS) is a legal advice and referral service for current students and provides advice in the following areas of law: tenancy, debt/credit issues, minor crimes, consumer rights, motor vehicle accidents, traffic offences, employment law.

Complaints Management and Resolution

The Complaints Management and Resolution team work within the Complaint Handling and Resolution Policy explains how Western Sydney University deals with all types of complaints from staff, students and the public. It covers complaints about unfair and/or disrespectful actions or decisions, as well as complaints about bullying, discrimination, harassment, sexual harassment, vilification and victimisation.

Mental Health and Wellbeing site

The Mental Health and Wellbeing site offers a number of resources which may help you maintain positive mental health and wellbeing. You may also use them if you are concerned about mental health changes for yourself, a family member, friend or colleague. You will also find details of training which is available to staff and students to support others.

International student support

There's a range of support available to our International students. From finding somewhere to live, finding out about your visa conditions or how you can find work in Australia, there's help available.

Return to the UWSOnline support homepage