Student Central

Have a question? We're your first point of contact for information, advice, forms and referrals to other services.


  • The College students: The College Student Centre on Bankstown and Penrith (Kingswood) campuses have now moved and are located in Student Central. The location of each Student Central is in the 'Contact details' section below

Avoid waiting in line!

QLess is a virtual queuing system that Student Central is rolling out across all Western Sydney University campuses in 2017. Instead of standing in line at Student Central, you can go online to reserve your place in the queue—we'll SMS you when it's your turn. So you can keep studying or relax, instead of waiting in a queue.

It's now available at Parramatta South, Kingswood, Campbelltown Bankstown, Nirimba and the new Parramatta City Campus.

This is part of our plan to make it easier for you to access our services and to deliver the highest possible standard of service.

If you don't have a phone you can add yourself to the queue via the Student Central website or use the kiosk at Student Central and wait nearby where there is a digital screen, which will display where you are in the queue.

How do I access Qless?

There are several ways to join a queue:


We can help with general advice and issues including:

  • general enquiries and referrals
  • enrolment and fees
  • exams and results
  • graduation
  • applying for and issuing travel concessions
  • applying for and producing Student ID cards
  • picking up a form or brochure
  • lodging paper based forms
  • getting help lodging an eForm

Contact details

You can contact us by phone, just call the Student Central Infoline on 1300 668 370 and follow the prompts to be directed to the right person:

  • Western Sydney University students – choose option one
  • Western Sydney University Online students – choose option two
  • Western Sydney University, The College students - choose option three

You can also send us an email at

Student Central locations
Campus Location
Bankstown Building 1
Campbelltown Building 5
Hawkesbury Building K4
Nirimba Building U8
Parramatta Building EJa
Parramatta City Level 1
Penrith (Kingswood) Building K, Room 1.16
Westmead Precinct Building J

Opening hours

Student Central offices except Parramatta City generally operate from 9.00am to 5.00pm Monday to Friday and are closed on public holidays.

Parramatta City Campus is open from 8.30am to 6.00pm

During exam periods we extend our hours of operation to align with the hours of the exam timetable.

Saturday opening times for the remainder of 2017 will be available at the end of January.

Important links