Student Central

Have a question? We're your first point of contact for information, advice, forms and referrals to other services.


  • Census Dates : Examinations Term 2. Monday, 18 September to Saturday, 23 September 2017

Avoid waiting in line!

QLess is a virtual queuing system that Student Central has now implemented across all Western Sydney University campuses in 2017. Instead of standing in line at Student Central, you can go online to reserve your place in the queue—we'll SMS you when it's your turn. So you can keep studying or relax, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Central website or use the kiosk at Student Central and wait nearby where there is a digital screen, which will display where you are in the queue.

How do I access QLess?

There are several ways to join a queue:


We can help with general advice and issues including:

  • general enquiries and referrals
  • enrolment and fees
  • exams and results
  • graduation
  • applying for and issuing travel concessions
  • applying for and producing Student ID cards
  • picking up a form or brochure
  • lodging paper based forms
  • getting help lodging an eForm

Contact details

You can contact us by phone, just call the Student Central Infoline on 1300 668 370 or if calling from an  International location +61 2 9852 5656 and follow the prompts to be directed to the right person:

  • Western Sydney University students – choose option one
  • Western Sydney University staff – choose option two
  • Western Sydney University, Tutorial Registration- choose option three

You can also send us an email at

Student Central locations
Campus Location
Bankstown Building 1
Campbelltown Building 5
Hawkesbury Building K4
Nirimba Building U8
Parramatta Building EJa
Parramatta City Level 1
Penrith (Kingswood) Building K, Room 1.16
Sydney Olympic Park  Level 4,  8 Australia Avenue Sydney Olympic Park

Regular Opening hours

Student Central offices generally operate from 9.00am to 5.00pm Monday to Friday and are closed on public holidays.

Parramatta City Campus is open from 8.30am to 6.00pm

Sydney Olympic Park Campus is open from 8.00am to 4.00pm

During exam periods we extend our hours of operation to align with the hours of the exam timetable.

Saturday Opening hours

  • 25 February, 10am - 2pm - Parramatta South
  • 18 March, 10am - 2pm - Parramatta South
  • 8 April, 10am - 2pm - Parramatta City
  • 20 May, 10am - 2pm - Parramatta South
  • 10 June, 10am - 2pm - Parramatta South
  • 1 July, 10am - 2pm - Parramatta City
  • 26 August, 10am - 2pm - Parramatta South
  • 2 September, 10am - 2pm - Parramatta City
  • 23 September, 10am - 2pm - Parramatta City
  • 14 October, 10am - 2pm - Parramatta South
  • 4 November, 10am - 2pm - Parramatta South
  • 25 November, 10am - 2pm - Parramatta South
  • 16 December, 10am - 2pm - Parramatta South

We would love your Feedback

Student Central value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here (opens in a new window)


Did you know that HELP is on hand 24/7.

Have you used our new Knowledge Management System?

To find answers to commonly asked questions or to simply get some help navigating a range of services and support available at Western. Try it now (opens in a new window)

Important links