Print this page

Student Central

Have a question? We're your first point of contact for information, advice, forms and referrals to other services.


Spring Examinations 

  • Spring  exam opening hours: During Spring exams (30 October – 11 November), Student Central will open half an hour before the first exam and close half an hour after the start of the last exam of each day. That means we’re on hand to help when you need us during your exams.

Avoid waiting in line!

QLess is a virtual queuing system that Student Central has now implemented across all Western Sydney University campuses in 2017. Instead of standing in line at Student Central, you can go online to reserve your place in the queue—we'll SMS you when it's your turn. So you can keep studying or relax, instead of waiting in a queue.

If you don't have a phone you can add yourself to the queue via the Student Central website or use the kiosk at Student Central and wait nearby where there is a digital screen, which will display where you are in the queue.

How do I access QLess?

There are several ways to join a queue:


We can help with general advice and issues including:

  • general enquiries and referrals
  • enrolment and fees
  • exams and results
  • graduation
  • applying for and issuing travel concessions
  • applying for and producing Student ID cards
  • picking up a form or brochure
  • lodging paper based forms
  • getting help lodging an eForm

Contact details

You can contact us by phone, just call the Student Central Infoline on 1300 668 370 or if calling from an  International location +61 2 9852 5656 and follow the prompts to be directed to the right person:

  • Western Sydney University students – choose option one
  • Western Sydney University staff – choose option two
  • Western Sydney University, Tutorial Registration- choose option three

You can also send us an email at

Student Central locations
Campus Location Opening hours
Bankstown Building 1 9.00am - 5.00pm
Campbelltown Building 5 9.00am - 5.00pm
Hawkesbury Building K4 9.00am - 5.00pm
Nirimba Building U8 9.00am - 5.00pm
Parramatta Building EJa 9.00am - 5.00pm
Parramatta City Level 1 9.00am - 6.00pm
Penrith (Kingswood) Building K, Room 1.16 9.00am - 5.00pm
Sydney Olympic Park  Level 4,  8 Australia Avenue Sydney Olympic Park8.00am - 4.00pm

Saturday Opening hours

  • 25 February, 10am - 2pm - Parramatta South
  • 18 March, 10am - 2pm - Parramatta South
  • 8 April, 10am - 2pm - Parramatta City
  • 20 May, 10am - 2pm - Parramatta South
  • 10 June, 10am - 2pm - Parramatta South
  • 1 July, 10am - 2pm - Parramatta City
  • 26 August, 10am - 2pm - Parramatta South
  • 2 September, 10am - 2pm - Parramatta City
  • 23 September, 10am - 2pm - Parramatta City
  • 14 October, 10am - 2pm - Parramatta South
  • 4 November, 10am - 2pm - Parramatta South
  • 16 December, 10am-2pm- Parramatta South


Did you know that HELP is on hand 24/7.

To find answers to commonly asked questions or to simply get some help navigating a range of services and support available at Western. Try it now (opens in a new window)

We would love your Feedback

Student Central value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here  (opens in a new window)

Important links