Complaints and Misconduct Management System (CMMS) Information Page

Privacy and Data Security

• Enhanced ability to ensure cases are handled with appropriate confidentiality and privacy, protecting the rights of all parties involved.
• Ensures privacy and security of data.

Improved Transparency

• Clear source of truth for all cases lodged.
• Opportunities to integrate with SMS.
• Greater traceability and accountability to enable a fair and objective outcome.

Swift Handling of Issues

• Ease of use – centralised system and user- friendly forms, dashboard and functionality.
• Streamlines the processes and pathway.
• Reduces administrative burdens and bottlenecks.

Improved reporting and reduced manual handling

• Enhanced customised reports and dashboards.
• Fosters insightful decision-making.
• Ensuring compliance with regulations and effective management of legal risk.

Early detection of systematic issues

• Reporting and analysis can reveal patterns and systemic issues.
• Information can be used to make informed strategic decisions to prevent future issues and improve safety and satisfaction.

Compliance and risk mitigation

• Ensures compliance with relevant laws and regulations and provides reporting to support.
• Addressing complaint and misconduct cases timely and appropriately should reduce the risk of legal action or reputational damage.

Positive Campus Culture

• Contributes to a positive campus culture where staff and student feels safe, respected and valued.

Why did we need a new system for reporting complaints and misconduct?

The new complaints and misconduct management system will enable swift handling of issues, and enhanced reporting capabilities. It will also ensure robust data security and privacy management fostering a safe, reliable and positive campus culture and student experience where staff and students feel respected and valued. By streamline workflows and ensuring a single source of truth we will improve timeliness, data reliability and overall experience.

Are we obligated to use the Complaints and Misconduct Reporting Portal?

Staff must use the portal to report any student misconduct matters (academic, research and general).

The portal will also serve as the main avenue for student, staff and public to log their complaints including allegations such as sexual misconduct matters, with other channels remaining open to ensure ‘no wrong door’ approach.

Can I report anonymously?

Yes. In all cases, users have the option to report a matter anonymously. However the ability to follow up will reporters will not be possible in these circumstances.

How can I learn to use the CMMS?

Links and resources are listed at the bottom of this page.

Who do I contact if I have technical issues using the CMMS?

If you have a technical issues about using the CMMS, please log a WesterNow ticket.