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Ombudsman

If you are dissatisfied following a misconduct decision, you are open to raise your concerns with the National Student Ombudsman (NSO).

The NSO is an independent, free service that can review complaints about how universities handle student matters, including misconduct processes. 

You should typically only contact the NSO after you have completed the University’s internal complaints or appeals process. This ensures the University has had an opportunity to resolve your concerns first.

The NSO may consider whether:

  • The process followed was fair and reasonable
  • You were given an opportunity to respond
  • Policies and procedures were applied correctly
  • The decision-making process was appropriate

Please note that the NSO generally does not re-investigate the incident itself but reviews how the matter was handled.

You can submit a complaint or find more information via: