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Complaints, Conduct and Investigations

The Conduct & Investigations Office (C&IO) is a part of the Legal, Compliance and Governance Portfolio led by the General Counsel and University Secretary.  The Conduct and Investigations Office review concerns about behaviour and incidents, ensuring they are handled fairly, independently, and in a timely way. It works to address issues, support those involved, and improve safety, accountability, and standards across the University.

The Conduct and Investigations Office provides the following key functions:

Complaints

Do you have a complaint?

The University encourages staff and students to address concerns at the earliest opportunity by raising issues directly with one another and engaging in open, respectful conversations. In many cases, matters can be resolved quickly and effectively through honest dialogue and mutual understanding. Taking the step to speak directly with a fellow student or a colleague helps build trust, strengthens working relationships, and often prevents misunderstandings from escalating.

While formal complaint processes are in place where needed, they should be considered as a later option where informal resolution has not been possible or appropriate.

We all share a responsibility to contribute to a positive and respectful workplace, and open communication is key to achieving this.

The Conduct and Investigations Office (C&IO) offer a free, fair and timely service to review your concerns. We are independent and treat all matters seriously. Making a complaint ensures your concerns are heard, issues are addressed, and services can improve for all members of the Western University community.

There is no wrong way to raise a complaint. You can:

Just reach out in the way that feels most comfortable for you — we’re here to listen.