Student Wellbeing

The current COVID-19 outbreak is certainly an unsettling time and our social relationships and mental wellbeing can be impacted.

We are committed to supporting our students and staff. You’re not alone and support is available - we have a tight-knit University community who are ready to rally around you.

Remember to take care of yourself and each other. Here’s what to do if you’re feeling vulnerable:

Counselling services

Students can speak to a team of qualified social workers and psychologists, including about any stress or issues they are experiencing in relation to the coronavirus. This service is free and confidential.

For more information, visit Counselling Service, email counselling@westernsydney.edu.au or phone 1300 668 370 between 9am-4:30pm. Counselling appointments are available via Zoom, phone or email.

Welfare services

The Student Welfare Services team offers additional support, including:

  • Support and advocacy – help to navigate University systems and support if you are experiencing academic or personal difficulties or you require assistance with Leave of Absence, Special Consideration, Reduced Study load, Progression or other University processes.
  • Financial assistance – access a range of financial assistance to help with education-related costs and basic living expenses including grants, textbook support and emergency food assistance.
  • Student carers – eligible students can access a Carers Verification Statement which assists carers in managing caring responsibilities alongside study.
  • Assistance and support for international students.

For more information, visit Student Welfare, email welfareservice@westernsydney.edu.au or call 1300 668 370 between 9am-4:30pm. Appointments are available via Zoom, phone or email.

Wellbeing services

Wellbeing Services at the University are available to provide general and tailored support to students across welfare, disability, counselling and mental health.

The Mental Health and Wellbeing Team can assist with support, referrals and strategies to maintain good mental health and wellbeing, and can further connect you with services.

For more information, call 1300 668 370 (option 4 then option 1).

24/7 crisis support contacts

For immediate crisis intervention when life may be in danger, call Emergency Services on 000 or go to your local hospital emergency department.

To access 24-hour crisis support, call Lifeline on 13 11 14.

Chaplaincy

The Chaplaincy service at the University attends to the spiritual wellbeing of students and the broader University community with chaplains available from many spiritual traditions.

The service is developing online capacity to foster connection, meditation sessions and journaling practices during physical distancing measures.

They are working to take their soup kitchen program online with a ‘cooking dinner together’ option - easy instructions on how to prepare their favourite soups in your own space. Details to come.

For more information, visit Chaplaincy.

Further help

The Australian Department of Health offers advice and fact sheets here.

Beyond Blue have excellent advice and resource information here.

Visit Head to Health which brings together apps, online programs, online forums, and phone services, as well as a range of digital information resources to provide you help and support.

Set up your study space for success

Spreading positivity


Tips for emotional health

  • Attempting to solve all your problems at once can be overwhelming. Be easy on yourself and tackle things one at a time. Prioritise your health over other concerns.
  • If you’re worried about your studies, explore your options by contacting Student Services.
  • Make time for relaxation. Listen to music or watch a series.
  • Try relaxation recordings to relax your body and mind.
  • Get plenty of rest and eat well-balanced and regular meals.
  • Maintaining regular social interactions is important, even if it’s by phone or online.
  • Remember to reach out to people who may need support. Call a relative or text a friend.
  • Try to maintain a sense of purpose and a regular daily routine where possible.
  • Keep informed of the coronavirus situation but remember to take breaks from media coverage so you don’t feel overwhelmed.

Tips to keep you healthy

  • Regularly and thoroughly wash your hands for at least 20 seconds with soap and water or use an alcohol-based sanitiser with at least 60% alcohol.
  • Use different chopping boards and knives for raw and cooked food.
  • Wash your hands before, during and after food preparation, and between handling raw and cooked food.
  • Cover your mouth and nose with your bent elbow or tissue, then dispose of the used tissue immediately. Avoid touching your eyes, nose and mouth.