Frequently Asked Questions
Working Flexibly at Western
Staff have access to a range of flexible working arrangements. Please speak to your supervisor if working flexibly is something you are considering. You can also refer to the below for more information:
It is everyone’s responsibility to make sure we are staying safe online. Please take some time to review the guides and resources available on the IT Coronavirus webpage, including:
• Cyber Security information for staff (login required)
• Teaching via Zoom (Preventing and dealing with unwanted behaviour)
Additional expense incurred by staff as part of working from home may be able to be claimed in the next tax return. Please check the Australian Tax Office website for more information on what you are able to claim.
You must comply with the public health order which mandates that everyone must wear a face mask indoors (except in offices, when eating and drinking or other exemptions) which includes in classrooms and in the library. It is also mandatory on public transport and in waiting areas, and when working at a hospitality venue. Further information is available on the NSW Government website.
The University strongly encourages staff to wear a face masks when in offices and outdoors.
Those who do not comply with public health orders regarding the wearing of a face mask will be asked to put a face mask on, and may be directed to leave the premises. If you have a condition that prevents you from wearing a mask, you may wish to seek the advice of your health practitioner or disability care provider before attending campus.
Please refer to the government information on face masks for details on types of masks available, how to wear and remove your mask correctly and other related resources.
Vaccinated staff who wish to work on campus may return. Staff must complete a Campus Access Form (CAF) every two weeks.
When on campus, you must scan into each building using the ServiceNSW QR codes and wear a face mask when required.
QR codes are posted at the entrance to every building across our campuses. If you are not able to scan a QR code, you must visit Campus Safety and Security to check in and out for each building you attend, or, if there is no Campus Safety and Security office on your campus, contact the Coronavirus Support Hotline on 02 9852 5399.
It is mandatory for staff, students and visitors to any University campus to check in and check out using the Service NSW QR codes, for each building you attend on campus.
QR codes are posted at the entrance to every building across our campuses. If you do not have a device that is able to scan a QR code, you must visit Campus Safety and Security to check in and check out for each building you attend, or, if there is no Campus Safety and Security office on your campus, contact the Coronavirus Support Hotline on 02 9852 5399.
If you are not able to scan a QR code, you are required to attend Campus Safety and Security in person to check in and check out of each building you visit. If there is no Campus Safety and Security office on your campus, please contact the Coronavirus Support Hotline on 02 9852 5399.
Please review the latest advice from NSW Health. If you have attended any locations listed as a hotspot within the advised timeframes, please follow the directives from NSW Health.
If you are currently working on campus and you have attended an identified hotspot in the timeframe listed, please note you will only be able to return to campus once your isolation period concludes with a negative test result and no symptoms.
If you have been directed to self-isolate or are being tested please contact the University’s Coronavirus Support Hotline, Monday to Friday from 9am to 5pm by phone +61 (02) 9852 5399 or email email@example.com.
If you are considering holding an event on campus, you must firstly review the COVID-safe measures for events guidelines and ensure you complete the relevant checklist (for indoor/outdoor activities). The guidelines and checklists can be found on the Organising COVID Safe event or Activity webpage.
The completed checklist must then be forwarded to the Work Health, Safety and Wellbeing team at firstname.lastname@example.org for approval.
Unwell staff and student protocol
The staff illness protocol is a step-by-step guide outlining what to do if a staff member feels unwell with symptoms that may be a possible COVID-19 infection (staff login required). This applies to a staff member who may be at home or at work.
You can contact the University’s Coronavirus Support Hotline by phoning +61 (02) 9852 5399, Monday to Friday, 9am to 5pm AEST, or via email at email@example.com.
The student illness protocol is a step-by-step guide outlining what to do if a student feels unwell with symptoms that may be a possible COVID-19 infection (staff login required). This applies to a student who may be at home or on campus.
In additional to the protocols for students and staff who are unwell, the University has prepared an isolation protocol (staff login required). This details what will happen if a student or staff member is unwell and unable to safely leave the campus.
Student and staff wellbeing
The Department of Health has advised that individuals who fall into one of the below categories are at a greater risk of serious infection from COVID-19:
- People aged 65 years and over.
- Aboriginal and Torres Strait Islander peoples.
- Chronic medical conditions, including lung disease, heart disease, kidney disease, neurological conditions and diabetes.
- Impaired immune systems, such as people who have cancer or HIV, or who take high dose corticosteroids.
Feelings of anxiety and stress are normal reactions to this unprecedented situation. The University is committed to ensuring staff and students are safe and healthy, and this includes providing mental health and wellbeing support.
Staff are encouraged to seek support via the details on the Staff Support page. The Staff Support page includes up-to-date information and contact details for services accessible by phone and online, including counselling, wellbeing resources and webinars. University staff are entitled to free, confidential counselling services through the Employee Assistance Program (EAP), contactable on 1800 818 728.
Please direct students to the Student Support page where they can find up-to-date information and contact details for services accessible by phone and online, including counselling, welfare, wellbeing and chaplaincy.
Any affected staff members are encouraged to seek assistance by contacting the Coronavirus Support Hotline, either by calling +61 (02) 9852 5399, Monday to Friday from 9am to 5pm AEST, or emailing firstname.lastname@example.org.
The NSW Government has advised that COVID-19 spreads more easily indoors and in settings where you can’t physically distance, so it is important you carry a face mask with you at all times.
Wearing a mask helps to reduce transmission of COVID-19 in the community. If you are unknowingly infected, wearing a mask will reduce the chance that you pass COVID-19 on to others. Visit the NSW Government website for answers to common questions about face masks.
Some workers are required to have a COVID-19 vaccination in order to continue their employment. While not mandatory in all settings, the NSW Government strongly encourages all those who can safely receive the vaccine, in consultation with their GP, to do so at the first available opportunity. To find out more and book a vaccination, visit the NSW Government website.
There are a number of websites where you can access FAQs and find out more about the COVID-19 vaccinations:
University communication and webinars
Help our students
Alongside the many support services available, including counselling, welfare and disability support, the University has established a Student Assistance Fund, providing vital support such as grocery vouchers, loan laptops and some financial support.
Academic or professional staff who are employed on a continuing (full time or part time) or fixed term (full time or part time) basis, are able to contribute to the fund, if they wish, through a pre-tax contribution via salary sacrifice.
Please email email@example.com if you would like to contribute.
After interest from staff, the University has established a Staff Support Register for those who wish to help our students; in addition to normal work and home responsibilities. Involvement is voluntary and you can register your interest to assist, including with temporary short-term accommodation, marking or mentorship.
All international students are offered payment plan options to manage the repayments of their fees, alongside the many support services available, including the Student Assistance Fund, Western Success program, counselling, welfare and disability support.
As one of the most culturally diverse universities in Australia, Western Sydney University is committed to a positive and supportive learning and working environment for all staff and students regardless of background. If you have any queries or concerns, please contact +61 02 9852 5399, Monday to Friday from 9am to 5pm AEST, or email firstname.lastname@example.org.