Student Support

You can access services and support – including the Library, IT, Student Central and Wellbeing Services – online.

You can find resources available to you below.

Wellbeing Services

Visit our Wellbeing page to access online options for counselling, welfare and wellbeing services.

Students can access Disability Services via  phone, Zoom and email.

To make an appointment, call 1300 668 370 or email

Student Assistance Fund

We understand that this may a tough time financially for students.

The University has established a Student Assistance Fund to assist those who are facing serious financial hardship as a result of the COVID-19 pandemic. The fund can assist students with their basic living expenses, through grocery vouchers and modest financial support. 

Some students may be eligible to apply for financial support. For further information and details on the eligibility criteria, please visit:

If you have suddenly lost your job, the University can also provide employment help. We can help you with identifying transferrable skill, upskill you through online resources and training, and proactively matching you to vacancies in other industries that suit your skill sets.

To access support, contact the Coronavirus Support Line on (02) 9852 5399, Monday to Friday, 9am to 5pm, or email


Library services online

You can access our campus libraries anywhere, anytime online. The Online Librarian is available remotely via phone, chat and email. 

Use MyLibrary to renew your items and view current loans. We have a large collection of online resources available remotely, including e-books, journals, subject guides, tutorials, learning modules and interactive apps such as Visible Body.

You can book a one-to-one study consultation with a literacy expert via the Library Study Smart website, or download helpful study guides, tools and resources.

Zoom with a Librarian for referencing and citation advice and assistance.

Access Studiosity 24/7 from your vUWS site to upload your draft assignment and receive writing feedback.

Keep up to date

Check the latest news items on the Library website for up to date information.

The Library is here to provide essential services and resources to ensure your study success.

Information Technology

IT support is available to help you study online. View the Remote Learning Guide for support.

For further assistance, visit the MyIT Portal. Here you can submit a request online, live Chat with one of our Service Desk Professionals, and browse additional help articles.

Student Central

Student Central can answer general enquiries from current students including queries about enrolment, fees, exams, and lodging eForms.

Call 1300 668 370, email or live chat by visiting Student Central.


TalkCampus is a free app that you can download onto your device to talk anonymously to other students from universities and colleges around the world. Access free mental health support, 24 hours a day, seven days a week.

TalkCampus is a safe student network that’s all about support. This means you can talk to your peers about exam stress, anxiety, depression and a range of other matters. The app is available in 25 languages including English, Mandarin, Cantonese, Hindi, Urdu and Bengali.

The TalkCampus app is available for free to all Western students. You can download the app from Google Play or the App Store. To sign up, please use your Western student email address to unlock the app free of charge. For more information, visit the TalkCampus webpage.

Badanami Centre for Indigenous Education

The Badanami Centre for Indigenous Education provides educational, social and cultural support to Aboriginal and Torres Strait Islander students.

For more information, email

Employability and Graduate Success

Employability and Graduate Success can help you plan your career, provide feedback on your resume, and connect you with employment opportunities and support.

Book an online Career Consultation with a Career Consultant or ask a question online.

Campus Safety and Security

The University is open and operating. If you're on campus and need assistance or have concerns for your personal safety, call the 24-hour security hotline on 1300 737 003.

For more information, visit Campus Safety and Security.

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