Student Support

You can access services and support – including the Library, IT, Student Central and Wellbeing Services – online.

You can find resources available to you below.

Wellbeing Services

Visit our Wellbeing page to access online options for counselling, welfare and wellbeing services.

Students can access Disability Services via  phone, Zoom and email.

To make an appointment, call 1300 668 370 or email disability@westernsydney.edu.au.

Student Assistance Fund

If you are in financial hardship and need assistance with essential living or study costs, the Student Welfare Service is here to support you. Welfare can provide support to students in financial hardship due to; personal circumstances, an extraordinary event or COVID-19.

If you are struggling financially due to personal circumstances, COVID 19 or you have been impacted by an extraordinary event (e.g. crisis or natural disaster) please contact the Student Welfare Service via WesternNow or 1300 668 370 (option 4 then option 1).

To access covid-19 support, contact the Coronavirus Support Line on (02) 9852 5399, Monday to Friday, 9am to 5pm, or email coronavirussupport@westernsydney.edu.au.

Library

Our libraries will commence a phased reopening for students and staff from Monday 25 October in line with health advice. From 25 October, all campus libraries will be open from 12 noon until 5pm. On weekends, hours will vary across our campuses, so please check the Library Opening Hours webpage before heading to campus.

When visiting a campus in-person, you will need to bring your Western ID card to tap or swipe to access the library. You will also be required to check in via QR code, wear a mask inside the libraries, maintain physical distancing of 1.5 metres and abide by the capacity limits in study rooms. While in the library Security may ask you to show your ID, check in or vaccination compliance.

The Online Librarian will remain available remotely via phone, chat and email.

The Digital Service Desk and self-service machines will be available for use and you can now make a booking to use a group study room.

You can continue to access our online services – please use MyLibrary to renew your items and view current loans. We have a large collection of online resources available remotely, including e-books, journals, subject guides, tutorials, learning modules and interactive apps such as Visible Body.

You can book a one-to-one study consultation with a literacy expert via the Library Study Smart website, or download helpful study guides, tools and resources.

Zoom with a Librarian for referencing and citation advice and assistance.

Access Studiosity 24/7 from your vUWS site to upload your draft assignment and receive writing feedback.

Check the latest news items on the Library website for up-to-date information.

Information Technology

IT support is available to help you study online. View the Remote Learning Guide for support.
 
For further assistance, visit the MyIT Portal. Here you can submit a request online, live Chat with one of our Service Desk Professionals, and browse additional help articles. From 25 October, limited on-campus support can be booked via the IT Service Desk – call 9852 5111 or email itservicedesk@westernsydney.edu.au

Student Central

Student Central can answer general enquiries from current students including queries about enrolment, fees, exams, and lodging eForms.

Call 1300 668 370, email studentcentral@westernsydney.edu.au or live chat by visiting Student Central.

TalkCampus

TalkCampus is a free app that you can download onto your device to talk anonymously to other students from universities and colleges around the world. Access free mental health support, 24 hours a day, seven days a week.

TalkCampus is a safe student network that’s all about support. This means you can talk to your peers about exam stress, anxiety, depression and a range of other matters. The app is available in 25 languages including English, Mandarin, Cantonese, Hindi, Urdu and Bengali.

The TalkCampus app is available for free to all Western students. You can download the app from Google Play or the App Store. To sign up, please use your Western student email address to unlock the app free of charge. For more information, visit the TalkCampus webpage.

Student Legal Services

Student Legal Services (SLS) is a free legal advice and referral service. Funded through SSAF funds, the SLS is available to all current domestic and international students of Western Sydney University or Western Sydney University, The College.

The service is provided by a qualified lawyer who, depending on the semester, may be helped by law students completing a clinical education unit and/ or law graduates completing their Practical Legal Training.

Badanami Centre for Indigenous Education

The Badanami Centre for Indigenous Education provides educational, social and cultural support to Aboriginal and Torres Strait Islander students.

For more information, email badanami@westernsydney.edu.au.

Employability and Graduate Success

Employability and Graduate Success can help you plan your career, provide feedback on your resume, and connect you with employment opportunities and support.

Book an online Career Consultation with a Career Consultant or ask a question online.

Campus Safety and Security

The University is open and operating. If you're on campus and need assistance or have concerns for your personal safety, call the 24-hour security hotline on 1300 737 003.

For more information, visit Campus Safety and Security.

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