You can access services and support – including the Library, IT, Student Central and Wellbeing Services – online.
You can find resources available to you below.
Student Assistance Fund
We understand that this may a tough time financially for students.
The University has established a Student Assistance Fund to assist those who are facing serious financial hardship as a result of the COVID-19 pandemic. The fund can assist students with their basic living expenses, through grocery vouchers and modest financial support.
Some students may be eligible to apply for financial support. For further information and details on the eligibility criteria, please visit:
If you have suddenly lost your job, the University can also provide employment help. We can help you with identifying transferrable skill, upskill you through online resources and training, and proactively matching you to vacancies in other industries that suit your skill sets.
To access support, contact the Coronavirus Support Line on (02) 9852 5399, Monday to Friday, 9am to 5pm, or email firstname.lastname@example.org.
Our libraries will commence a phased reopening for students and staff from Monday 25 October in line with health advice. From 25 October, all campus libraries will be open from 12 noon until 5pm. On weekends, hours will vary across our campuses, so please check the Library Opening Hours webpage before heading to campus.
When visiting a campus in-person, you will need to bring your Western ID card to tap or swipe to access the library. You will also be required to check in via QR code, wear a mask inside the libraries, maintain physical distancing of 1.5 metres and abide by the capacity limits in study rooms. While in the library Security may ask you to show your ID, check in or vaccination compliance.
The Online Librarian will remain available remotely via phone, chat and email.
The Digital Service Desk and self-service machines will be available for use and you can now make a booking to use a group study room.
You can continue to access our online services – please use MyLibrary to renew your items and view current loans. We have a large collection of online resources available remotely, including e-books, journals, subject guides, tutorials, learning modules and interactive apps such as Visible Body.
You can book a one-to-one study consultation with a literacy expert via the Library Study Smart website, or download helpful study guides, tools and resources.
Zoom with a Librarian for referencing and citation advice and assistance.
Access Studiosity 24/7 from your vUWS site to upload your draft assignment and receive writing feedback.
Check the latest news items on the Library website for up-to-date information.
IT support is available to help you study online. View the Remote Learning Guide for support.
For further assistance, visit the MyIT Portal. Here you can submit a request online, live Chat with one of our Service Desk Professionals, and browse additional help articles. From 25 October, limited on-campus support can be booked via the IT Service Desk – call 9852 5111 or email email@example.com
TalkCampus is a free app that you can download onto your device to talk anonymously to other students from universities and colleges around the world. Access free mental health support, 24 hours a day, seven days a week.
TalkCampus is a safe student network that’s all about support. This means you can talk to your peers about exam stress, anxiety, depression and a range of other matters. The app is available in 25 languages including English, Mandarin, Cantonese, Hindi, Urdu and Bengali.
The TalkCampus app is available for free to all Western students. You can download the app from Google Play or the App Store. To sign up, please use your Western student email address to unlock the app free of charge. For more information, visit the TalkCampus webpage.
For School related enquiries, including course advice and timetable issues, please phone 02 9852 5522 or email the relevant School:
Campus Safety and Security
The University is open and operating. If you're on campus and need assistance or have concerns for your personal safety, call the 24-hour security hotline on 1300 737 003.
For more information, visit Campus Safety and Security.