Schools Contact and Program Support

School of Built Environment and Design

Program Advice

If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Built Environment and Design

Placements
If you need assistance with work integrated learning or/and Industry Placement services, please get in touch with:

Project Management Placements[[link]]

Construction Management Placements[[link]]

Architecture and Industrial Design Placements[[link]]

Higher Degree Research

For support relating to:

• HDR School administration
• HDR milestones
• HDR governance and supervision
• HDR training and events
• Use of Candidate Support Funds

Reach out to the Built Environment and Design HDR Team

Research
For enquiries relating to:

• Research support and grant expenditure
• Research integrity, impact and culture
• Research development and capacity building
• Research Assistant contracts
• Research funding proposal development

Reach out to the Built Environment and Design Research Team

School of Computer, Data and Mathematical Sciences

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Computer, Data and Mathematical Sciences

Placements
If you need assistance with work integrated learning or/and Industry Placement services, please get in touch with: CDMS Placements

Higher Degree Research
For support relating to:

• HDR School administration
• HDR milestones
• HDR governance and supervision
• HDR training and events
• Use of Candidate Support Funds

For support: contact the CDMS HDR Team

Research
For enquiries relating to:

• Research support and grant expenditure
• Research integrity, impact and culture
• Research development and capacity building
• Research Assistant contracts
• Research funding proposal development

For support: contact the CDMS Research Team

School of Engineering

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Engineering

Placements
If you need assistance with work integrated learning or/and Industry Placement services, please get in touch with Engineering Placements

Higher Degree Research

For support relating to:

• HDR School administration
• HDR milestones
• HDR governance and supervision
• HDR training and events
• Use of Candidate Support Funds

Reach out to the Engineering HDR Team

Research
For enquiries relating to:

• Research support and grant expenditure
• Research integrity, impact and culture
• Research development and capacity building
• Research Assistant contracts
• Research funding proposal development

Reach out to the Engineering Research Team

School of Science

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Science

Placements
If you need assistance with work integrated learning or/and Industry Placement services, please get in touch with: Science Placements

Higher Degree Research
For support relating to:

• HDR School administration
• HDR milestones
• HDR governance and supervision
• HDR training and events
• Use of Candidate Support Funds

For support: contact the Science HDR Team

Research
For enquiries relating to:

• Research support and grant expenditure
• Research integrity, impact and culture
• Research development and capacity building
• Research Assistant contracts
• Research funding proposal development

For support: contact the Science Research Team

School of Health Sciences

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Health Science

Clinical Placement Teams
For clinical placement team enquiries, including support with placement coordination, requirements, and communication:

Traditional Chinese Medicine
For support: contact Traditional Chinese Medicine Placement

Physiotherapy
For support: contact Physiotherapy Placement
Podiatry
For support: contact Podiatry Placement
Occupational Therapy
For support: contact Occupational Therapy Placement
Undergraduate Health Science
For support: contact: Undergraduate Health Science Placement
Paramedicine
For support: contact Paramedicine Placement
Sport and Exercise Science
For support: contact Sport and Exercise Science Placement
Health & Physical Education
For support: contact Health & Physical Education Placement
Recreational Therapy
For support: contact Recreational Therapy Placement
Speech Pathology
For support: contact Speech Pathology Placement

Uniclinic
If you have enquiries related to Uniclinic, including appointments and services
For support: contact Uniclinic Team

Special Requirements
If you need information about Special requirement relating to enrolment in Nursing program or subjects that include clinical, practical, or work placements as part of your program structure.
For support: please visit Special Requirements

Student Placement Compliance Process for NSW Health Facilities
For Student Placement Compliance Process enquiries for NSW Health facilities, including help understanding requirements and preparing your compliance documentation.
For more information, please visit: Student Compliance
For support: contact Student Compliance Team

Course Enquiries for Undergraduate Preparation Program – Nursing/Health Science)
Course enquiries for the Undergraduate Preparation Program – Nursing/Health Science, including support with understanding course requirements and next steps

For more information, please visit: Undergraduate Preparation Program – Nursing/Health Science

School of Medicine

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Medicine

Undergraduate Medical Placement Services and related enquiries
If you need support with Undergraduate Medical Placement Services enquiries, including guidance on placements, requirements, and processes.

Clinical Attachment
For support: contact Undergraduate Medical Placement Team - Clinical

General Practice, Medicine in Context and Community Placement
For support: contact Undergraduate Medical Placement Team - General Practice/Medicine in Context/Community
For support: contact Undergraduate Medical Placement Team - Rural and Indigenous Health

All General Enquiries
If you have enquiries about enrolment, academic, administrative, post graduate placement, student compliance and support-related matters
For support: contact the Medicine Team

School of Nursing and Midwifery

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Nursing and Midwifery

Professional Experience Placement Enquiries
If you have Professional Experience Placement enquiries, need guidance on placement requirements, or support understanding processes or preparing for your placement

For support: contact Professional Experience Placement Team

P: 9174 6985 (between 8-12pm and 1.30-3.30pm Mon-Fri)

Special Requirements
If you need information about Special requirement relating to enrolment in Nursing program or subjects that include clinical, practical, or work placements as part of your program structure.
For support: please visit Special Requirements

Student Placement Compliance Process for NSW Health Facilities
For Student Placement Compliance Process enquiries for NSW Health facilities, including help understanding requirements and preparing your compliance documentation.

For more information, please visit: Student Compliance

For support: contact Student Compliance Team

AHPRA Inquiries
For AHPRA enquiries, including help understanding registration requirements, document preparation, and next steps.

For support: contact School of Nursing and Midwifery APHRA Completions

For more information, please visit: Australian Health Practitioner Regulation Agency (AHPRA)

Course Enquiries for Undergraduate Preparation Program – Nursing/Health Science
Course enquiries for the Undergraduate Preparation Program – Nursing/Health Science, including support with understanding course requirements and next steps

For support: contact Undergraduate Preparation Program - Nursing/Health Science

For more information, please visit: Undergraduate Preparation Program – Nursing/Health Science

School of Psychology

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Psychology

Clinical Placement Team
For clinical placement enquiries, including support with placement coordination, requirements, and communication

For support: contact School of Psychology Placement Team

Psychology Clinic
If you have questions about the Psychology Clinic, including help with appointments, services, and getting started

For support: contact Psychology Clinic Team

P: (02) 9853 5288

Student Placement Compliance Process for NSW Health Facilities
Student Placement Compliance Process enquiries for NSW Health facilities, including help understanding requirements and preparing your compliance documentation.
For more information, please visit: Student Compliance
For support: contact Student Compliance Team

WSU Psychology Test Library
WSU Psychology Test Library enquiries, including support with accessing resources, borrowing tests, and understanding usage guidelines
For support: contact: Psychology Test Library Team

School of Arts

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact School of Arts

Higher Degree Research
Looking for key HDR resources and contacts?
For support: contact School of Arts Higher Degree Research

School of Business

Undergraduate Program Advice
If you have undergraduate program-specific concerns (Bachelor level), need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the Undergraduate School of Business Enquiries
Location: Parramatta City Campus, 169 Macquarie Street, Parramatta NSW.

Postgraduate Program Advice (SGSM)
For program-specific concerns related for programs offered by the Sydney Graduate School of Management (SGSM)
For support: contact the Sydney Graduate School of Management (SGSM) Client Services
Location: Parramatta City Campus, 169 Macquarie Street, Parramatta NSW.

School of Education

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Education

Research & HDR
If interested in higher degree research in education and wish to contact a potential supervisor, you can search our staff research interests or contact soe-research@westernsydney.edu.au
For more information on the Schools higher degree research projects, please contact Soe-HDR@westernsydney.edu.au

For more information, please visit: School of Education Research & HDR

LANTITE Success
From 2024, students are required to undertake the LANTITE test before the end of the first year of their Australian Initial Teacher Education (ITE) qualification.

Need help preparing for LANTITE? Please visit: LANTITE Success page
For more information on completing the test, please visit the LANTITE section of the following:
LANTITE Information page (Special Requirements)

Subject Registration Special Requirements
To register for any subject with a placement, you must complete and submit evidence of all Special Requirements. All Special Requirements with expiry dates must remain valid for the entire duration of, and beyond, the semester in which you are enrolling.
For support: please visit Special Requirements for Pre-Service Teachers

Professional Experience Placements
For answers to the most common questions around Professional Experience (PEx) placement, such as, but not limited to

• Rural PEx Opportunities

• WH&S Online Modules

• Request for Evidence Letter

• Applications for Conditional Accreditation

• Commonwealth Prac Payment Information and Financial Support

• Credit for Prior Learning for PEx subjects

• Application for Final Placement with Employer School

Please visit: Professional Experience Placements for Pre-Service Teachers
For all Professional Experience please contact:
Professional Experience Team

QuEST Online Interview
From 2018 -2025, students who received an offer to an ITE program would have to complete the QuEST Online Interview. This interview helps highlight the student’s non-academic strengths—such as their unique talents and personal qualities—that are important for a career in teaching. This requirement must be completed in the first semester of the program, and students will not be eligible to graduate without it.

From 2026 onwards, QuEST will no longer be a requirement.

School of Law

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or require support planning your study at the University.

For support: contact the School of Law

Confirmation of Conduct Letters
For current/former WSU students, this letter is required by Law students applying to Law Boards to confirm a history of any academic/general misconduct issues recorded against you.

To request for Confirmation of Conduct Letter- complete form

For support: To enquire further on a submitted Confirmation of Conduct request, please contact Enrolments via the Enrolment Enquiry Form.

Practical Legal Training Letter Request (LPAB requirement)
For current students applying for early commencement of their practical legal training by the LPAB will require a Letter from the School of Law Dean to state your completion of all Priestley 11 core subject and/or you have no more than 2 elective subjects remaining to complete your program.
For support: If you are in your final semester and require this letter, please contact School of Law

Research Enquiries
For more information on Research Seminars, Events, and Research degrees and more please contact Law.Research@westernsydney.edu.au

For more information, please visit: School of Law Research

WSU Justice Clinic
The Student Legal Service (SLS) provides free, confidential advice and referrals to all current domestic and international students.
WSU Justice Clinic justiceclinic@westernsydney.edu.au
For more information, please visit Student Legal Service

Office of the Dean
Office of the Dean, School of Law Dean.Law@westernsydney.edu.au

LinkedIn
Are you active on LinkedIn? Connect with the School of Law to stay updated and engaged. Connect with us, via the School of Law LinkedIn Account

School of Social Sciences

Program Advice
If you have program-specific concerns, need advice on interpreting DegreeWorks or the Handbook, or need support planning your study at the University.

For support: contact the School of Social Sciences

Social Science Placement Enquiries
Enquiries regarding your placement within Social science subjects.

For support: Social Science Placements Team

Student Forms

A range of student forms are available to support your studies. For more information on each form and its purpose, please visit the Forms page.

Students are advised to please refer to important dates when enrolling at university, as they outline key deadlines for registration, subject changes and other critical academic decisions. For mor information please visit the Important Dates

For support: contact the Student Services Hub

Services and facilities for current students

Find out about life outside the lecture theatre - news and events, services and facilities, career information and more, please visit the services webpage.

Student ID Cards: Please see the Student ID Card webpage for the latest updates here.

For support: contact the Student Services Hub

Personal Details

The University sends you important communications regarding various aspects of your study, so it is essential that you always keep your personal details up to date.

Keep your personal information up to date and access ID card services to support your time at the University.

• Updating your personal details- go to Changing Personal Details

• Update your residency details – go to Changing Residency Status

If an update to your personal details is required, please ensure you also update your new details with the Australian Taxation Office and with the Unique Student Identifier office.

Relevant Knowledge Article How can I notify the university on the change of my phone number or address?

For support: submit an enquiry

Student Systems

Having a hold on your student record may affect your access to university services. For assistance or more information about holds, please refer to the Holds webpage.

If you are experiencing any issues with vUWS, please contact the service desk.

Relevant Knowledge Article

• Navigating University Systems

• How to navigate MySR?

Note, having a hold on your student record may affect your access to university services. For assistance or more information about holds, please refer to the Holds webpage.

For support: IT Service Desk: 02 9852 5111 Monday to Friday 8.00am to 6.00pm or Email

Library

Library provides you access to journals, books database and digital resources to support learning and research. You can also access help through online librarian and support services.

To view campus Library location and more information please refer, WSU Library

For access to resources, study support, referencing help, and research assistance:

Visit: Library Services Webpage

For support: submit a Library Help & Support enquiry

Handbook

The online Handbook provides information about the programs, fields of study and subjects on offer at Western Sydney University. You might also see it referred to as the program and subject search. It can be consulted when considering an application to a program at WSU or when seeking information about available majors and minors. It also helps in verifying subject details during the registration process. For more information, please visit Handbooks | Western Sydney University)

For support: contact the Student Services Hub

Students are advised to please refer to important Academic dates when enrolling at university, as they outline key deadlines for registration, subject changes and other critical academic decisions.

For support: contact the Student Services Hub

Special Consideration

We understand that unexpected situations can affect your ability to attend classes or complete assessments. If you’ve experienced illness, personal hardship, or caring responsibilities, you may be eligible for an Extension or Special Consideration, depending on how long and how significantly your studies have been impacted.

• For Academic Extensions: please submit form Academic Extension

• For Special Consideration: please submit form Special Consideration

Please refer to guidelines to determine eligibility for academic extensions or special consideration, as these are based on individual circumstances. For more information please visit Guidelines for SC

For support: contact the Student Services Hub

DegreeWorks Audit

DegreeWorks Audit is an online tool that helps you track your academic progress toward completing your degree. It provides a personalised view of your program requirements, completed subjects, and remaining requirements for graduation.

You can use DegreeWorks Audit to:

• Monitor your overall progress toward 100% completion

• View completed, in-progress, and outstanding subjects

• Check alignment with your program requirements

• Identify any issues or gaps early

• Plan future study using the “What-If” tool for program or major changes (Refer to knowledge article)

More information on DegreeWorks Audit is available here

DegreeWorks requirement for program completion, visit here

For support: submit an enquiry

Enrolments

For assistance with enrolments, subject registration, Credit for Prior Learning or updating your study details, please contact our Enrolments Support Team by submitting an Enrolment Enquiry Form. The team can assist with adding, dropping or changing subjects, study paths, and major or minor amendments. They can also help with residency status updates, MySR enrolment issues, merging multiple Student IDs, New Zealand student International Movement records, Withdrawal Without Academic Penalty (WWAP), and other specialised enrolment enquiries.

For support, related articles: please visit Enrolments Handbook

For submitting an Enquiry: please visit Enrolment Enquiry

Non-Award Study

Students who wish to undertake a single subject at WSU, without enrolling in a full program, are required to apply for admission as a non-award student.

For more information, please visit Non Award

For WSU students: Application form NA WSU Form

For Other students: Application form NA Form

Please refer to important closing dates for all intakes before applying, for closing dates please visit NA census dates

For support: submit an enquiry

Fees & Payments

Students may incur various fees based on their degree and registration status. For more information on topics such as HELP loans, Statements of Account, Student Services and Amenities Fees (SSAF), Tax File Numbers (TFN), Commonwealth Supported Places , and fee refunds.

Helpful links below

• Fees & Costs

• How to Pay your Fees

• HECS/FEE-HELP

Refund form: Request for Fee Refund

For support: submit an enquiry

Timetable & Class Registration

Class registration process consists of selecting your classes and organising you timetable using online system. Please do refer to important dates in your academic calendar and class registration methods.

For all Class registration guidance, including key dates, preferences, class selection, and timetabling please visit Class Registration

For any issues with your Timetable Allocation or Adjustment, please complete this request form.

For support: please visit Class Registration

Exams

Exams at Western Sydney University include both online and on-campus assessments and may be scheduled during the formal exam period at the end of each term. Students are expected to follow their personalised exam timetable and ensure they are aware of exam dates, times, and locations.

Information on exam rules, timetables, deferred and supplementary exams, and student responsibilities is also available to help you prepare and understand what is required during exam periods. For more information, please visit the Exams webpage

For support: submit an enquiry

Results & Academic Progression

Results are the official grades and academic outcomes a student receives for a subject that they have completed. They are released at the end of each academic session and sent to your student email account. Results can also be viewed in My Student records.

If you believe there has been an error or inconsistency in the marking or calculation of their assessment results, in accordance with university procedures, please visit the Results webpage for more information on how to request a Review of Grade.

Review of Grade FAQs: please visit Review of Grade

Academic progression refers to the University’s regular review of your academic performance to ensure you are meeting the requirements of your program and are on track to complete your degree. If you are at risk, you will be provided with advice and support options to help you get back on track. For more information, please visit the Academic Progression webpage

To request a reassessment of your Progression Outcome due to a grade change, please contact support.

For support: submit an enquiry

Program Completion & Conferral

Once all your subjects are complete and your DegreeWorks shows that you have met 100% of your degree requirements, the University will automatically assess and complete your record. You do not need to apply for your record to be assessed. If you are nearing completion of your studies, we recommend you visit the conferral webpage for more information.

For support: submit a Completion and Conferral Enquiry form.

Academic Documents

Academic documents such as Academic Transcripts, Award Certificates (Testamur), and Completion Letters are available for order through the Academic Document ordering system. Some are available throughout your studies, while others are only available once your program has been completed and/or conferred. For more information on conferral documentation and how to order go to webpage.

For support: Conferral and Academic Documents

International Student

As a student visa holder, it is essential that you maintain your enrolment in accordance with the conditions of your student visa. You are responsible for understanding your visa conditions and taking appropriate action if your enrolment circumstances change.

International students must always comply with their student visa requirements. Changes to your study load, enrolment status, or academic progression may affect your visa and overall study status. Seeking advice early and taking timely action are critical to avoiding potential visa complications.

If you are unsure of your visa length or conditions, you can access your visa details by downloading a copy of your visa through the Visa Entitlement Verification Online (VEVO) portal

For questions specifically related to your visa conditions or how to apply for a new visa, please contact the Department of Home Affairs (DHA) directly. You may also wish to consult a registered migration agent or immigration law expert for tailored advice relevant to your individual circumstances. Additionally, the University maintains an agent registry, which may assist you in identifying a migration agent appropriate to your specific needs.

For support: submit an enquiry

Study Plans and Confirmation of Enrolment (CoE)

If you experience academic progression issues or need to apply for a Leave of Absence or Reduced Study Load, your course progression and expected completion date may be affected. This may require you to remain in Australia longer than originally anticipated when your student visa was granted.

In these circumstances, you may be required to request a new Study Plan to support your application for a new Confirmation of Enrolment (CoE). The Study Plan outlines your revised subject progression and updated expected course completion timeframe, ensuring your enrolment remains aligned with student visa requirements. Study Plans can be requested directly from your School.

A CoE is an official document issued by the University confirming your approved enrolment details. It is required for student visa applications, visa extensions, and to maintain ongoing compliance with student visa conditions. Please note that CoEs are issued in accordance with the International Student Extension of Confirmation of Enrolment (CoE) Procedure.

Leave of Absence (LOA) and Reduced Study Load (RSL)

As a student visa holder it is essential that any changes to your enrolment, such as taking a Leave of Absence or applying for a Reduced Study Load, are carefully considered, as they may impact your course progression, Confirmation of Enrolment (CoE), and student visa.

Leave of Absence (LOA)

A Leave of Absence is a temporary break from your studies. You may apply for a Leave of Absence after completing at least one subject in your program.

• Leave may be approved for 6 or 12 months, up to a maximum of 12 months per program

• Applications must be submitted before the relevant census date

• Taking a Leave of Absence may affect your expected course completion date and may require the issuance of a new CoE.

International students are strongly encouraged to seek advice before applying, as a Leave of Absence may impact student visa compliance.

Reduced Study Load (RSL)

A Reduced Study Load allows you to enrol in fewer subjects than a full‑time study load in a teaching session, where there are approved academic, compassionate, or compelling reasons.

• Reduced Study Load applications are assessed on a case‑by‑case basis

• Approval is subject to meeting student visa requirements

• A Reduced Study Load may affect your academic progression and CoE duration

Important Visa Considerations

Any approved Leave of Absence or Reduced Study Load may extend your course duration and require updates to your Study Plan and Confirmation of Enrolment (CoE). Changes to your enrolment must continue to align with your student visa conditions.

If you are unsure how a Leave of Absence or Reduced Study Load may affect your visa:

• Check your visa conditions via Visa Entitlement Verification Online (VEVO)

• Contact the Student Services Hub

• Seek advice from the Department of Home Affairs (DHA) or a registered migration agent or immigration law expert

Further Information and Support

For detailed guidance, please refer to:

• Applying for leave or resigning from your program webpage

• Leave of Absence – Frequently Asked Questions (FAQ)

• Reduced Study Load – Frequently Asked Questions (FAQ)

Support is available, and students are strongly encouraged to seek advice as early as possible before submitting any applications.

Travel During Teaching Sessions

As a student visa holder, there may be occasions where you are required to undertake emergency travel during a teaching session. In such circumstances, you should contact the Student Services Hub or the Student Welfare Service as soon as possible to discuss your situation and determine what, if any, actions you may be required to take in relation to your studies.

Please note that academic and professional staff cannot approve travel, nor can they provide letters of support for travel undertaken during teaching periods. If you choose to travel during a compulsory teaching period, you do so at your own discretion and must take full responsibility for any impact on your attendance, assessments, or academic progression. Students are expected to explore all available options to manage their study requirements accordingly.

If you are unsure about travel restrictions or the travel rights available to you under your visa subclass, please contact the Department of Home Affairs (DHA) or seek advice from a registered migration agent or immigration law expert.

Travel During Official Sessions Break

If you plan to travel during the official semester breaks applicable to your program, as published in the University’s Academic Year webpage, you may request a Vacation Travel and Work Letter. This letter confirms your eligibility for travel and work during official University vacation periods. Requests for travel letters should be submitted in advance of travel.

studentcentral@westernsydney.edu.au[[link]]

Wellbeing Services

If you’re facing challenges or unexpected problems, the Wellbeing Team is here to help. Wellbeing includes the Counselling, Welfare and Disability Services. Call 1300 668 370 (option 5) to book an appointment.

For support: please visit Student support

Counselling Service A team of qualified social workers and psychologists who provide free, confidential counselling services as early as possible before studies are affected.

If you've wanted to talk to a counsellor but were uncomfortable making an appointment, you can use the online eCounselling service. You can send an email to ecounselling@westernsydney.edu.au with your question as a great first step to getting the information and support you need.

The counselling service has developed a guide to help international students adjusting to life in Australia. If you would like more help with adjustment issues please make an appointment to speak with a counsellor.

Disability Service

Disability Advisors can assist future and current students with disabilities and chronic health conditions to reach their full academic potential. Students with a temporary injury such as a broken limb may also be eligible for assistance.

Student Welfare Service – We’re a team of trained professionals and can provide support, advice and referrals for the following: financial hardship, advocacy, accommodation, and University applications and processes.

Complaints & Feedback

We would love your feedback.

We value what you have to say about the service we deliver. To help us provide the best possible service to you, we want to hear about your experience. Complete the online Student Survey here