Information for International Students


Frequently Asked Questions

Enrolment, CoEs and Visas

All international students will have an advisor assigned by 9 April. Many of you would have already had contact from Western Success about this already. Your advisor will support you throughout your time at Western and serve as a first point of contact if you need assistance.

You can also check our Am I Enrolled Properly page for advice.

If you need further support, please reach out to Student Central on studentcentral@westernsydney.edu.au or 1300 668 370.

Your health is our priority and we will provide support. The University has several mechanisms in place from a School and Student Welfare Service perspective that can offer support in this scenario. This may include attending special consideration or deferral and/or emergency campus village accommodation.

You will be assigned an advisor by 9 April, and they will be your first point of contact throughout your time here.

International students are required to maintain a study load that enables them to complete their degree within the dates of their Confirmation of Enrolment (CoE), 100% of a standard full-time load. A full-time load constitutes 40 credit points per session and 20 credit points per quarter.

Reducing Study Load (RSL), dropping below 40 credit points in a session or 20 credit points in a quarter, may impact your study plan and could increase the chance you may need to extend you study time and therefore your visa.
For this session, if you drop to 30 credit points you do not need to seek any further permission. If you are reducing your study load to less 30 credit points in Session 1 (Autumn, 1H, Term1 or Quarter 2) of a standard full-time load, you must secure documented approval from your School if the RSL is based on academic grounds or from Student Welfare, if RSL is based on compelling and compassionate grounds.

If you drop a unit on or before 9 April for Autumn Session 2020 you will not have to pay tuition fees for that unit. The fee paid will be credited to your student account and will go towards payment of you next session’s fee.

  • If this is your first study session, contact International Admissions at apply@westernsydney.edu.au
  • If you are a continuing student, contact Welfare Services at welfareservice@westernsydney.edu.au
  • Use the Discontinuation or Break from Studies form, SECTION 2C. Please provide a personal statement and any other supporting documentation that will support your application.
  • Your enrolment will end, and this will be reported on your CoE, showing that you are no longer studying. This will not have an immediate effect on your visa but please do seek advice directly from Immigration within 4 weeks.
  • If you are returning home, please contact Immigration and ask about requesting a voluntary student visa cancellation. More information about requesting a visa cancellation is available here on the Department of Home Affairs website.
  • If you have any unused tuition fees you can apply for a refund using the Request for Refund form.
  • A copy of the Refund Agreement was attached to your Offer/Acceptance pack, please review it before applying for a refund.
  • Visa consequences of resignation: if you return home but do not apply for a voluntary visa cancellation you should still contact Immigration and ask about the visa impact of your cessation of enrolment and CoE cancellation.

The census date has not been moved but we have extended the final date for deferment or withdrawal without financial penalty to Thursday 9 April 2020.

For Session 1 (Autumn, 1H, Term1 and Quarter 2), the University has extended the final date for deferment or withdrawal without financial penalty to Thursday 9 April 2020. The process will differ depending on your circumstances:

If this is the first session of your course and you wish to defer the commencement of your course to the next study session:

  • You can request deferral by contacting International Admissions at apply@westernsydney.edu.au
  • You will be given a new deferred offer for your course. 
  • You accept the deferred offer and will be given a new Confirmation of Enrolment (CoE) with the new start and end date. Tuition fees you have paid already will be credited to your new course commencement.
  • Visa implications: as your new end date is likely to be beyond the current visa end date you will need to apply for a new visa before the current visa expires. Contact Immigration as soon as you have your new CoEs for advice about when to apply for a new student visa.
  • If you have not commenced your course and want to defer, you will be reconsidered for the scholarship by the International Admission Team.

If you are a continuing student (this is your second or subsequent session) and you wish to suspend your enrolment until the next study session because you do not want to study exclusively online:

  • Contact Welfare Services at welfareservice@westernsydney.edu.au and request a leave of absence for the session. Use the Discontinuation or Break from Studies form, SECTION 2A. Please provide a personal statement and any other supporting documentation that will support your application.
  • When the leave is approved your CoE will be updated to show that you are on approved leave.
  • Tuition fees you have paid for the current session will be credited towards your future enrolment.
  • When you return from leave, contact Welfare Services again and ask them to report the resumption of your studies on your CoE. Welfare Services will also advise you about future CoEs and visa extension.
  • If you are a student on scholarship you will need to provide evidence of your leave of absence approval to internationalscholarships@westernsydney.edu.au otherwise your scholarship will be terminated. Higher Degree Research students should seek advice from Graduate Research School.

If you submit a defer request prior to 9 April, we will defer your offer to the next intake. The tuition fees you have paid for the current session will be credited towards your future enrolment. Please contact International Admissions via apply@westernsydney.edu.au to submit your deferral request.

If you submit a defer request from 10 April onward, financial and academic penalty details may apply. Please contact studentcentral@westernsydney.edu.au for more information.

If you submit a defer request prior to 9 April, we will defer your offer to the next intake. The tuition fees you have paid for the current session will be credited towards your future enrolment.

If you submit a defer request from 10 April onward, financial and academic penalty details may apply. Please contact studentcentral@westernsydney.edu.au for more information.

As of Monday 30 March, the University has moved all relevant units online and we are supporting students who wish to undertake these units from their home country. Before you make the decision to return home, we advise you to check travel advice and speak with your advisor and unit supervisors for guidance on specific issues related to completing your subjects remotely. To complete your studies, you will need access to the internet and a computer with audio/video plus a microphone. For some units there may also be required software.

You will receive an academic transcript for your online study at Western Sydney University that you can provide to your home institution for credit.

Your enrolment status and CoE will not change, you will remain an internal student, both at course and unit level. Your CoEs will not be changed.

You will be able to return home on your student visa and return to Sydney when face-to-face teaching recommences. There is no impact on your student visa.

Contact your Course Coordinator and ask for academic advice for the study pattern for the rest of your studies from Session 2 (Spring, 2H and Quarter 3). Provide the academic advice to Student Central by email studentcentral@westernsydney.edu.au and request a new CoE for the remainder of your course as outlined by the academic advice. Please ensure you mention “CoE Extension” in the subject line. Student Central will issue a CoE and you can apply for a new student visa.

Online Study

The University has moved to online delivery for the remainder of Session 1 (Autumn, 1H, Term 1 and Quarter 2). This includes practical classes and labs. Any units that cannot transition will be deferred until later in the session. As we anticipate that the current situation may continue, we are working to transform the curriculum for online delivery for Session 2 (Spring, 2H and Quarter 3).

Yes. Even though classes are online our campuses remain open.

The Library has reduced opening hours from 10am to 2pm. We have also opened a number of Study Hall spaces across our campuses so that you can continue to access safe study spaces and the University’s Wi-Fi network.

  • Kingswood
  • Liverpool
  • Parramatta South
  • Campbeltown
  • Hawkesbury
  • Bankstown

The University’s Coronavirus web page has more information about the location of the study spaces on campus.

All international students will have an advisor assigned to them by 9 April. Many of you would have had contact from Western Success about this already. Your advisor will support you throughout your time at Western and serve as a first point of contact if you need assistance.

All student service channels, including counselling and welfare services will also be available online and over the phone from Monday. Please visit our Student and staff wellbeing page for more information on the services we have available.

You can also contact +61 02 9852 5399, Monday to Friday from 8am to 5pm AEST, or email coronavirussupport@westernsydney.edu.au and we will direct your enquiry to the appropriate area.

Western Sydney University also has an After-Hours Student Assistance Line specifically for International students. If you have a problem after hours, please call 1800 735 807.

The University is moving to take-home exams and online exams - some with online proctoring. No exams will be taken on campus. You should check your vUWS sites regularly as this is how we will communicate with you about how your units will be delivered, including assignments and exams. You can also consult with your Academic Course Advisor for course specific information.

You will receive more information via your vUWS site. You should check your vUWS sites regularly as this is how we will communicate with you about how your units will be delivered, including group presentations and assignments. You can also consult with your Academic Course Advisor for course specific information.

Your Unit Coordinator’s details can be found on page two of the Learning Guide which is available on the vUWS Home page. You can access the Library’s StudySmart support online through vUWS or the Library website.

If you have any IT-related queries, you can seek support via Western Now, via phone (+61 2 9852 5111), email itservicedesk@westernsydney.edu.au or use the Live Chat function on Western Now from 8am to 8pm on weekdays and between 9am and 5pm on weekends.

You can also consult with your Academic Course Advisor for course specific information.

Your timetable will include an online option. There is no additional process is required; however, we recommend you connect with your unit supervisors for guidance on specific issues related to completing your subjects remotely.

The University will support you to succeed online but if you do fail a unit due to the extraordinary circumstances, your fail grade will be automatically converted to a ‘withdrawal without academic and financial penalty’ grade, which will not count towards your GPA. This will mean that you will not receive an academic penalty for the unit, and you will receive a credit for the full cost of the unit, to be used towards your next session’s tuition fees.

Please note that if you do not attempt all assessments, your fail grade will not be automatically converted to a withdrawal without academic penalty. You will need to make an application to withdraw without academic penalty and meet the relevant criteria for this grade to be amended.

Finance

We will be providing a 10% tuition fee reduction for all onshore, fee-paying international students for Session 1 (Autumn, 1H, R1 and R1a or Quarter 2). This includes those undertaking Undergraduate or Postgraduate Coursework degrees, Master of Research, as well as self-funded Master of Philosophy or Doctor of Philosophy candidates.

If you are a continuing international student, experiencing financial hardship and are having difficulties paying your tuition fees by 31 March, please contact coronavirussupport@westernsydney.edu.au for advice.

You may also be eligible for further support from an international Student Assistance Fund we are establishing. This will include food packages, which will be available from next week. We will share with you further details on this in the next few days and you will be able to apply for this support from Monday 6 April.

Alongside the many support services available, including counselling, welfare and disability support, the University is establishing a Student Assistance Fund, including grocery vouchers and some financial support.

This will assist with basic living expenses for onshore International students who are facing serious financial hardship as a result of the COVID-19 (Coronavirus) pandemic. Onshore international students are eligible to apply for COVID-19 Financial Assistance Support if they can show that their basic living needs and their continued study may be at risk due to current financial hardship.

For more information on the financial support available and other services, contact the Coronavirus Support Line by phoning (02) 9852 5399, Monday to Friday, 8am to 5pm, or by emailing coronavirussupport@westernsydney.edu.au.

You can also visit the Onshore International Students COVID-19 Financial Assistance Support Application page for further details and to submit an application.

Yes, the University can provide support to students who encounter financial hardship. Client Services staff can provide advice concerning fee payments to enable students to maintain their enrolment. You should seek assistance as soon as possible and before the census date. Contact Client Services by email at enrolments@westernsydney.edu.au for advice on payment options.

If you are an international student in Australia experiencing financial hardship you may be eligible to participate in the International Student Support Network (ISSN) homestay program. Once you have applied to the Student Assistance Fund, if deemed eligible, international students who are experiencing extreme financial hardship may also be able to access a special accommodation and meal package at a discounted rate through the Australian Homestay Network.

International students may be eligible for the Homestay Package if they meet certain criteria. For more information, please visit the Homestay Network website for Western Sydney University students.

To apply to Western’s Student Assistance Fund, please visit the Coronavirus Support webpage.

Wellbeing

The current Coronavirus (COVID-19) outbreak is an unsettling time and our social relationships and mental wellbeing can be impacted. You are not alone and support is available - we have a tight-knit University community who are ready to rally around you. All international students will be assigned an advisor by 9 April. Many of you would have had contact from Western Success about this already. Your advisor will support you throughout your time at Western and serve as a first point of contact if you need assistance.

Please also visit the Student and staff wellbeing page for information on the range of services available to you, including our free and confidential counselling service.

If a student advises that they are unable to self-isolate in their private accommodation, the on-campus accommodation provider may accommodate the student in a supported environment at no cost during the 14-day period of isolation. Students in isolation may receive personal supplies and meals/meal vouchers. The University is providing support and pastoral care to students during the self-isolation period.

In the first instance, Nick Dionisopoulos (N.Dionisopoulos@westernsydney.edu.au) should be contacted to make arrangements with the on-campus accommodation provider where self-isolation is required.

Students residing at our campus villages have been given guidelines surrounding physical distancing and personal hygiene – all residents have received communications via email and through social media. Common areas within the campus villages are cleaned daily during the week. Our cleaning company are following the latest advice on Coronavirus (COVID-19) related precautions and have recently updated all their personal protection equipment and chemicals.

We will do everything we can to find accommodation for students who lose their jobs and cannot keep up rental payments.

The Australian Government is introducing a six-month moratorium on the eviction of rental tenants as a result of financial distress – the details will be available soon. If you are at risk of losing your rental accommodation, we will support you. Please contact +61 02 9852 5399, Monday to Friday from 8am to 5pm AEST, or email coronavirussupport@westernsydney.edu.au.

Western Sydney University also has an After-Hours Student Assistance Line specifically for International students. If you have a problem after hours, please call 1800 735 807.

We also encourage you to stay up to date with the latest updates from the Australian Government through its official Coronavirus Australia app. You can download the app from the Apple App Store or Google Play, or join the WhatsApp channel on iOS or Android.

If you are experiencing extreme financial hardship as a result of the COVID-19 situation, you may be eligible for further support from an international Student Assistance Fund we are establishing. This will include food packages, which will be available from next week. We will share with you further details on this in the next few days and you will be able to apply for this support from Monday 6 April.

To assist you with your studies and to answer any questions you may have along your academic journey, we invite you to join our International Buddy Program. It includes one-on-one chats, group mentoring sessions, discussion boards and question-and-answer sessions. The program also provides you access to MATES Mentors who can chat with you online. If you have any questions or require more information on how to access the program, please email intlbuddy@westernsydney.edu.au.

All international students will be assigned an advisor by 9 April. Many of you would have had contact from Western Success about this already. Your advisor will support you throughout your time at Western and serve as a first point of contact if you need assistance.

In addition, there are a range of other support services offered by the University, including our free and confidential counselling service. Please visit our Student and staff wellbeing page for more information.

Yes, the International Buddy Program, which offers support tailored to your needs, can provide non-study related information. It includes one-on-one chats, group mentoring sessions, discussion boards and question-and-answer sessions. The program also provides you access to MATES Mentors who can chat with you online. If you have any questions or require more information on how to access the program, please email intlbuddy@westernsydney.edu.au.

You will also be assigned an advisor by 9 April. Many of you would have had contact from Western Success about this already. Your advisor will support you throughout your time at Western and serve as a first point of contact if you need assistance.

In addition, there are a range of other support services offered by the University, including our free and confidential counselling service. Please visit our Student and staff wellbeing page for more information.

Western Sydney University also has an After-Hours Student Assistance Line specifically for International students. If you have a problem after hours, please call 1800 735 807.

Please monitor the University’s Information on Coronavirus (COVID-19) webpage which provides regular updates on the government’s physical distancing requirements and quick links to federal and state government information and resources. Please visit the World Health Organisation’s website for further advice about when and how to use masks.

If you feel unwell in any way, you should stay at home and not attend University. If you feel unwell with Coronavirus (COVID-19) symptoms, such as a fever and cough, sore throat, tiredness or shortness of breath, please stay at home or go home if you’re on campus and arrange to see your doctor for urgent assessment. You should telephone the health clinic or hospital before you arrive.

Please call the University’s Coronavirus (COVID-19) hotline on (02) 9852 5399, even if you're uncertain about your diagnosis, so that the University can provide you with further support.

It is important to remember that while coronavirus is of concern, the Department of Health advises that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness – not COVID-19. Regardless, it is best to stay at home if you’re unwell and seek medical advice to confirm a diagnosis.

While Allianz’s offices located on Western Sydney University campuses have temporarily closed due to the Coronavirus (COVID-19) situation, they will continue to provide assistance with your Overseas Student Health Cover online and by phone. If your overseas health cover is provided by another provider, please contact them direct.

To find a doctor, make a claim or update your personal policy or information, visit the Allianz Assistant Health website. To change or extend your policy, or for general enquiries, please call 13 67 42 or email oshc@allianz-assistance.com.au. To speak with a doctor, the Telehealth Service called Allianz Global Assistance continues to operate.

If you are not covered by Allianz and have Overseas Student Health Cover with another provider, please contact them for information on how to access your OSHC.

The University is scaling up its Western Success program – a new initiative launched this year which is providing additional support to our international students throughout their time at Western.

The Western Success team consists of 65 dedicated staff who will get in touch with you to help you succeed with your studies, through advice and support.