WesternNow

Learn more about WesternNow and how the portal(s) will help you find information and services.

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Enterprise Service Management (ESM) is an umbrella program which guides and enables the projects (listed below) managing each of our service areas as they come into WesternNOW. Learn more about how this program is making WesternNOW a reality

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WesternNow Staff Portal

The gateway to services and knowledge from across the University for staff.

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WesternNow Student Portal

Where services, knowledges and processes meet to ensure our students have a seamless and positive user experience.

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Video Tour, FAQ’s, Newsletters, etc: To learn and experience more of WesternNOW, see our videos, FAQ’s and other useful guides

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What is WesternNow?

Where can I find services or information to help me?

Where is my request up to?

These are some of the questions we frequently heard when reaching out to our staff and students about service offerings at Western. The message has been received loud and clear; accessing services, in the past, has often been a challenging road to navigate.

Recognising that change was needed, the University has made a strategic commitment to improving the quality and ease of use for our services. As a result, we are introducing WesternNow, an exciting University-led initiative that will build our service capability and capacity for accessing services and knowledge using the global leading ServiceNow platform.