With respect for Aboriginal cultural protocol and out of recognition that its campuses occupy their traditional lands, Western Sydney University acknowledges the Darug, Dharawal, Gadigal, Gundungurra and Wiradjuri peoples and thanks them for their support of its work in their lands (Greater Western Sydney and beyond).
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Frequently Asked Questions
This informal training day is designed to educate WSU staff to become service champions amongst university service teams. Staff will be introduced to service excellence, our improvement strategy, and service design principles. They will develop skills in interpreting service user feedback surveys, and then learn how to address service-related issues by operationalising the service improvement toolkit.
Professional staff working at Western Sydney University.
Registrations will close early February, if there are still spaces left! We understand this time of the year is difficult as staff are on leave at various times so we are keeping registrations open for a few months. However, spaces are limited so you will need to get in quickly. Staff are encouraged to liaise with their managers and supervisors to ensure the right mix of people attend from the one service area.
The summer camp is aimed at all professional staff and there is no HEW level in mind - everyone is welcome.
Everyone has a role to play in service at Western, and there will be things to take away from it no matter what your HEW level is. The idea of the camp is for staff in all areas to learn how to interpret survey results, use the service improvement toolkit, and understand how to improve service design. Staff that attend can go back to their workplaces and share this knowledge to help their area use the tools and resources we have provided and implement the new ideas they have learned.
Absolutely! We understand that sometimes the date we will be visiting your home campus might not work. Choose a session that suits you best.
A service champion is someone who believes in providing excellent service and would like to be an 'ambassador' for service excellence in the workplace. It is not only striving to exceed expectations in their role, but encouraging all their colleagues that setting a service excellence strategy and having a continuous improvement mindset will transform service experiences.
A 'service area' is any group, team, or workplace that work together on a common goal. At the university we have 31 service areas however the professional staff team of each school and institution is also considered a service area.
Acknowledgement of Country
