With respect for Aboriginal cultural protocol and out of recognition that its campuses occupy their traditional lands, Western Sydney University acknowledges the Darug, Dharawal, Gadigal, Gundungurra and Wiradjuri peoples and thanks them for their support of its work in their lands (Greater Western Sydney and beyond).
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Defining Service
A Guide to Service Language at Western
We are excited to share a piece of work that will reshape the way we approach service and service partnership at Western.
This guide aligns with principles of service excellence and is the foundational piece for embedding a service culture at Western. We encourage all staff to read through it and for leaders to discuss its application within your teams.
What's Inside:
- Foundational service language: Providing a common language to guide our service interactions.
- Service excellence vision, mission, and principles: Strategically aligning all services.
- Linking our values to service partnership behaviours
- Defining service and service partnerships at Western
- Defining Service Roles and Responsibilities: Clarifying the roles of service providers and service users.
Who is it For?
This guide is relevant to all staff.
What do we do now?
- Read the guide and share it with your team.
- Access our additional resource animations that support the guides messaging and communicates the main themes in a visual way (for those who prefer to watch rather than read)
Click each video above to view the explainer animations for different sections of the Language Guide.
What’s next?
- Initiate discussions within your team on how to apply the guide's principles.
- Watch this space for the upcoming online HR Module
Defining Service: A Guide to Service Language is an important first step in fostering a culture of service excellence at Western. We appreciate your ongoing support in our service transformation journey.
Acknowledgement of Country
