Visa Matters

It is essential that you maintain your student visa conditions while studying in Australia.

If you have visa issues and are concerned about how they may impact your studies, please call 1300 668 370 (Option 5) or email welfareservice@westernsydney.edu.au to book an appointment with a Welfare Officer.

If you need advice on your visa issue, please note that by law only certain people are permitted to provide advice on visa matters. We strongly encourage you to visit the “Who can help you with your application” section of the Department of Home Affairs website for information on who can provide professional and legal advice.

Resources and Support

Department of Home Affairs (Immigration)

For more information on Visa matters please contact the Department of Home Affairs (Immigration)

In Australia
Phone: 131 881

Outside Australia
Phone: +61 2 6196 0196

For your nearest Department of Home Affairs office location check their list here.

The Department of Home Affairs provides important information for Student Visa Holders:

Redfern Legal Centre – Provides free and confidential legal advice for international students in NSW

Education Services for Overseas Students (ESOS) National Code

The ESOS National Code is a framework which outlines the rights and responsibilities of international students studying in Australia. The framework covers a range of information you have a right to know and services that must be offered to you by the University. This includes information about, orientation and access to support services, details about when your enrolment can be deferred, suspended or cancelled and a complaints and appeals process.

Further information is available in the Australian Government ESOS fact sheet , National Code of Practice for Providers of Education and Training to Overseas Students 2018 factsheet and the Study Australia webpage

Need help?

1300 884 235

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