Employee Assistance Program (EAP)

Western Sydney University is committed to providing a safe and healthy environment for all employees. As part of this commitment, the University recognises the need for staff to have access to an Employee Assistance Program (EAP) to assist staff who are experiencing personal or work related problems.

The University provides EAP services through AccessEAP (opens in a new window). The EAP services are aimed at assisting Western Sydney University staff and members of their immediate family by providing professional counselling services.

Frequently Asked Questions


What is EAP?

EAP is a free, confidential counselling service available to University staff and members of their immediate family. EAP is aimed at assisting with personal or work related issues that may be impacting on quality of life or sense of well-being.

Immediate family members includes spouse, partner, parents (including in-laws), and children (including adopted or fostered children).

What issues can EAP assist with?

EAP can assist with a range of work, personal or family issues including;

  • Relationship and personal issues
  • Grief or loss issues
  • Interpersonal conflict including work or personal conflicts
  • Parenting issues
  • Gambling or substance abuse concerns
  • Depression or anxiety issues
  • Work stress

Access and use of EAP services is confidential and voluntary.

What assistance does EAP provide?

  • EAP provides short-term, confidential, professional counselling services.
  • This can include face-to-face counselling at an EAP providers office.
  • Assistance over the phone can be provided through requesting a telephone appointment.
  • Assistance 24 hours can be provided for traumatic or crisis events.

What does EAP cost?

EAP services are offered free of charge to Western Sydney University staff and members of their immediate family. The University pays the costs of providing the EAP.

How many sessions are available?

A total of 6 sessions are available per person or family each year.

How do I make an appointment?

Simply call 1800 81 87 28 to refer yourself to EAP.

How confidential is EAP?

Western Sydney University receives no personal information about your access to or use of EAP services. Information you provide the counsellor is not shared with others.