Lifeline CSWT Fast-track Program (Online)

We are excited to bring this opportunity to our students and staff. Phase one training component is completely online.

Through our partnership with Lifeline Macarthur we have co-developed the Crisis Support Workplace Training (CSWT) Fast-track Program (CSWT Fast-track Program).

The usual community Lifeline Crisis Supporter Workplace Training Program can cost up to $2500 and take up to 18 months to complete. Through our CSWT Fast-track Program you can complete the program in less than six months and have the option of completing the program for FREE.

In 2018, preliminary data showed an average of 8.3 deaths by suicide in Australia each day; that is a total of 3,046 deaths by suicide in 2018. Making suicide a serious public health issue. Services and Programs like the Lifeline Crisis Supporter Workplace Training work tirelessly to build capacity of our community to be well, specifically, supporting Australians in times of crisis and equipping individuals and communities to be resilient and suicide-safe. Hear from previous volunteers here, Perspective of Volunteers in 2018.

Lifelines telephone service (13 11 14) and online Crisis Support Chat receives over one million contacts each year from help-seekers (telephone, web and face-to-face); somewhere in Australia there is a new call to Lifeline every 32 seconds. Majority of the staff supporting the telephone line are volunteers and unfortunately, the demands outweigh the service ability, and each year, 200,000 call go unanswered. Through our partnership we aim to reduce this number.

What is Lifeline's Crisis Supporter Workplace Training Program? 

The Lifeline Crisis Supporter Workplace Training is a nationally accredited training program that builds skills of members of the general public in becoming Lifeline Crisis Supporters. Working on the phone (servicing the 13 11 14), Lifeline’s Crisis Supporters provide support to people in Australia who are having difficulty coping and may be at risk of suicide. It is an accredited program and offers a nationally recognised qualification in the following four units of competency: CHTCR301C, CHCTC402B, CHCTC403B and  CHCTC404B.

What is CSWT Fast-track Program? 

The CSWT Fast-track Program is an exclusive Program developed in partnership to provide the same credentials in a shorter period of time with fee waiving options, all while supporting our (national) community; time frames are specifically designed to make the program, and its personal and professional development opportunities more accessible to our students.

Here is a full outline of the program pathway. Please note the face-to-face training component is delivered completely online during the COVID restrictions:

CSWT Program

All necessary face to face training is delivered through zoom (online) over 12 days, with other necessary hours completed as per your availability and the shifts available. All e-learning must also be completed before commencing the zoom sessions.

To support with the financial obligations of the course, students can opt to complete 20 hours of their logged in 'hard to fill shifts'; these are shifts between 9pm and 9am, and can be completed as four, 5-hour shifts. Alternatively, if you are unable to complete the hard to fill shifts, you can opt to pay the $500 training fee.

Currently we have two sessions available, with a maximum of 22 registrations:

  • October Intake - dates here
  • December Intake - dates here

The Block Zoom training sessions are mandatory and all days must be completed.

Sessions are filled on a first in, best dressed basis. We suggest applying for this competitive opportunity immediately.

Who is eligible to join the WSU Fast-track Program? 

To be eligible for the Fast-track program, you must meet the following criteria:

  • Must be 18 years or over
  • Must be willing to undertake a Criminal Record Check prior to acceptance into training
  • Must be an Australian resident. Currently we are not able to accept registrations from International Students
  • Must demonstrate the relevant attributes as outlined in the Crisis Supporter Position Description
  • Must be willing and able to meet all annual accreditation requirements, including regular shifts, logged in hours, professional development and supervision
  • Must be able to travel to and from Lifeline Smeaton Grange Office or Parramatta Office.

What are the benefits of completing this program? 

There are many benefits in completing the Fast-Track Program. As a Crisis Support Worker, you have the opportunity to:

  • Contribute to the leading national crisis support organisation and the community
  • Develop new friendships and networks
  • Develop new knowledge and skills that will assist you in other roles in every day life
  • Build the capacity of our community to be well.

As a student you have an opportunity to build your professional portfolio and increase your future of work prospects. Lifeline Macarthur on behalf of Lifeline Australia RTO 88036, complies with the Standards for Registered Training Organisations (RTO). Lifeline’s CSWT offers a nationally recognised qualification in the following 3 units of competency:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

How do I register?

To submit your expression of interest and secure a 30-minute phone interview, please complete the following steps:

  1. Read and understand the pre-enrollment information, download here
  2. Complete the application form, download here
  3. Email your completed Application to Leanne Mauger, Lifeline Macarthur Training Administrator at Use the subject heading EOI WSU Fast-track Program

Please note while EOI are processed on a first in best dressed basis. While there isn't a deadline for applications, places are filled very quickly. Additionally, applicants must complete an interview and need sufficient time to complete the online modules ahead of the zoom training sessions.

Other Information

To view student testimonials, please go to WSU Student testimonials.

The Mental Health and Wellbeing Promotions Team works in partnership with students to deliver other health promotion initiatives throughout the year. For more information on other student mental health and wellbeing initiatives on campus, please join:

Original Fast-track Program developed by Rowena Saheb, Western Sydney University Mental Health and Wellbeing Promotions Coordinator and Martin Jess, Lifeline Macarthur Training Manager.

Contact details

  • For more information on the Fast-track program please email Leanne Mauger, Lifeline Macarthur Training Administrator
  • This Program is eligible for strand points (professional or personal development as well as community engagement, i.e. volunteer hours). If you are a part of The Academy and would like to incorporate this opportunity as part of your Citizen Scholar Award, please contact The Academy.
  • If you would like to discuss completing this Program as part of any of the following courses for Academic Credit, please contact your respective Unit Placement Coordinator and speak to Lifeline Macarthur about their availability:
    • Bachelor of Social Work, Field Placement 1 or 2
    • Masters of Social Work, Field Placement 1 or 2
    • Bachelor of Health Science, Health Promotion in Practise 1 or 2


  • To learn more about Lifeline Macarthur and there services, please visit Lifeline Macarthur
  • To learn more about Free, confidential counselling available to all students, please visit the Counselling Service webpage or call 1300 668 370 to make an appointment
  • To learn more about the Employee Assistance Program, please visit EAP.
  • If you are in crisis, please contact the Mental Health Line on 1800 011 511, Lifeline on 13 11 14, Emergency Services on 000, or present to your nearest Emergency Department.