Study Smart Officers

Library Study Smart Officers can help you with your academic writing and study skills. This is a SSAF-funded service so it’s free to you. Officers are available face-to-face for 20-minute sessions at your campus library during the following times:SSAF Funded

  • Spring session: All campuses except Nirimba from 5th August - 15th November. Nirimba from 5th August - 4th October.
  • Summer A: Bankstown, Liverpool, Parramatta South and PCC from 25th November - 20th December 2019.
  • College Term 3: Bankstown and Nirimba from 11th November - 20th December, and then 6th-24th January.

To help you make the most of your time, we use a virtual queue management system called QLess. Find instructions for joining the queue below.

Your officer might suggest you are referred for a personalised skills development session - feel free to ask them about it.

Check the FAQs (opens in a new window) to find out what you need to prepare for your Study Smart Officer visit and check what type of help a Study Smart Officer can give you.

How to join the virtual queue

On the day you would like to visit a Study Smart Advisor, join the queue online by selecting your campus from the drop-down list below. Then:

  1. Enter your name and mobile number.
  2. You will receive a text message when it's your turn.

You can also download the QLess queue app from Google Play (opens in a new window) or iTunes (opens in a new window).

Study Smart Officer hours at each campus


Click to join today's Bankstown queue.

Monday 10am-2pm
Tuesday 12pm-4pm
Wednesday 10am-2pm
Thursday 12pm-4pm
Friday 10am-2pm



Click to join today's Hawkesbury queue.

Monday 10am-2pm
Wednesday 12pm-4pm


Click to join today's Penrith queue.

Monday 9am-1pm
Thursday 1pm-5pm


Click to join today's Liverpool queue.

Tuesday 10am-2pm
Thursday 12pm-4pm
Friday 11am-4pm


Click to join today's Nirimba queue.

Monday 10am-3pm

Parramatta South

Click to join today's Parramatta South queue.

Monday 9am-12.30pm
Tuesday 9am-12.30pm
Wednesday 9am-12.30pm
Thursday 9am-12.30pm
Friday 9am-12.30pm

Parramatta City

Click to join today's Parramatta City queue.

Tuesday 10am-3pm
Friday 10am-3pm
Last updated: Friday 20th September, 2019

Role of the Study Smart Officer

Study Smart Officers do:

Study Smart Officers do not:

Work with you to help develop new academic reading and writing skills, and to develop new techniques for interpreting assignment questions

Tell you how to answer an assignment question

Help you learn how to spot and fix errors in your writing

Proofread or edit your work

Provide tips for planning your assignment

Give you a plan for your assignment

Advise on how to structure your assignment

Advise on subject specific information

Show you techniques for developing a convincing academic argument

Write sentences or paragraphs for you