Asking questions

Student talking with an academic adviser at a deskSuccessful students and employees actively use problem-solving and troubleshooting to keep improving their own personal and professional skills.

Here you'll find good advice on how to develop a wider network of support and guidance (from university support services to your teachers and peers) and how to make the most of the interactions you have to meet your needs.


Support services

Learning Support (academic and numeracy skills)

Click the icons on the left to access the resources.

Access Study Smart Officers page

Study Smart Officers

Access Study Smart Online information

Study Smart Online

Access MESH Mathematics Education Support Hub page MESH (Mathematics Education Support Hub)
Access Badanami Centre for Indigenous Education page Badanami Centre for Indigenous Education
Access Indigenous Tutorial Assistance Scheme page Indigenous Tutorial Assistance Scheme (ITAS)
Access Library website Library

Student-led Support

Access PASS Peer Assisted Study Sessions pagePASS (Peer Assisted Study Sessions)
Access ePASS pageePASS
Access MATES Mentoring and Transition equals success pageMATES (Mentoring and Transition Equals Success)

Life and Learning Support

Access the Counselling Service pageCounselling Service

Access Skills Workshops page

Skills Workshops

Access Student Welfare Service page

Student Welfare Service

Access Financial assistance page

Financial assistance

Access disability service page

Disability Service

Access Assistive Technology page

Assistive Technology

Access Aboriginal and Torres Strait Islander Support page

Aboriginal and Torres Strait Islander Support (Badanami Centre for Indigenous Education)

Access International Student support page

International student support

Access Student Central page

Student Central

Access Special Consideration page

Special consideration

Communicating with staff

Corresponding with your teachers and peers about your university learning is all preparation for clear expression amongst teammates and external partners in the workplace. It's a good time to start practising professional communication skills.

Click the icons on the left to access the resources.

Download guide to communicating with staff via emailEmails Learn how to communicate effectively with university staff using email.
Download guide on communicating with staff in meetingsMeetings Learn how to make the most of opportunities to meet with your teachers for feedback and assistance.

Peer support

Learning in groups is a powerful and efficient way to spend your personal study hours. Sharing the learning experience, exchanging your understandings, and experiencing both enthusiasm and frustration together help to build your learning community.

Your peer support network will grow and evolve over the years and carry you through to graduation.

Click the icons on the left to access the resources.

Download guide on starting and managing a study groupStarting and managing a study group Find tips for making use of the PASS program and establishing your own learning community.

Seeking feedback

Seeking, receiving, and dealing with feedback is common practice in all our interactions. Giving and receiving feedback constructively is critical when you work in teams or large organisations and you have to work together to achieve shared goals.

Learn the best strategies to help you manage your own performance through feedback from other people.

Click the icons on the left to access the resources.

Download guide on learning from feedback

Learning from feedback

Find reflection activities and tips for seeking and using feedback to improve your learning.

Drop into a campus library (opens in a new window) and ask Library staff or chat with an Online Librarian (opens in a new window) or ask a study expert.