Student email help and FAQs
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The IT Service Desk provides support for the core email function of your student email. If you need help with your student email, you can contact the IT Service Desk on (02) 9852 5111, at itservicedesk@westernsydney.edu.au or by logging a job through MyIT (opens in a new window) (24x7, 365 days a year).
Help guides
- Activating your WesternAccount (to access student email)
- Setting up student email on an iPhone
- How do I access my student email with an iPad?
- Setting up email on an Android device
- Setting up email on an Apple Mac
Frequently Asked Questions (FAQs)
Yes, it is a condition of your enrolment as a Western Sydney University student that you check your student email account regularly and use it to communicate via email with the University.
We send important information about your course, enrolment, exams, results, graduation and University news to your student email account. If you don't check it regularly, you will miss important messages which may affect your course and enrolment.
According to the Enrolment Policy, it is a condition of your enrolment that you check your student email account, as email is the official communication channel at the University. The Email Policy (opens in a new window) recommends you check your student email daily, where practical.
To guarantee you stay up to date, our rule of thumb is check it daily during teaching session and at least once a week outside of teaching session.
You can send up to unlimited attachments with a total size of 150MB.
However, it's best to keep the size of your attachments as small as possible as many users and organisations can't accept large attachments. You can send up to 10MB to the University and we recommend you keep attachments to 5MB or less for other recipients.
Exchange ActiveSync, IMAP and POP3 are protocols for delivering mail to your device. We recommend using Exchange ActiveSync or IMAP protocol methods to connect to your student email account.
- Exchange ActiveSync synchronises your device and student email so they both show the same content
- IMAP (Internet Message Access Protocol) downloads mail to your device while retaining messages in your student email, and provides access to all created folders. All actions are 'mirrored' and saved in your student email
- POP3 (Post Office Protocol) downloads mail to your device and deletes the original message from your student email so the only copy will be on your device. It also only gives access to new mail and created folders are not available
Yes you can, however to send and receive emails from your mobile device it must be able to support Exchange ActiveSync, IMAP or POP3 email protocols. If you are not sure whether your mobile device supports Exchange ActiveSync, POP3, or IMAP, refer to your mobile phone documentation or your mobile service provider.
After you graduate from the University or cease studying with us for any other reason, you will no longer have access to your student email account and all other IT services, such as My Documents.
It is a good idea to make a copy of important items in your student email account when officially ending your study, so you don't lose information you may need in the future.
All emails you delete go to the 'Deleted' folders in your account. Emails will stay in the 'Deleted' folder until you manually clean them out. Once you've removed an email from the 'Deleted' folder, you can still recover it for a further 14 days. After that, the email is permanently deleted and can't be recovered.
For details on how to recover deleted items see the Microsoft help page on how to recover deleted items (opens in a new window).