Strategic Projects

About Us

Our focus is on driving the development of agile, adaptive and innovative solutions which increase efficiencies, sustainability and organisational strength through the new projects, delivery models, processes and governance protocols that leverage the University’s assets. 


We are responsible for the advancement and development of a portfolio of strategic projects. This portfolio facilitates strategic planning, cross functional collaboration and progressing projects that align with and enhance the University’s Sustaining Success 2021-2026 strategy.

Current Projects

Student Management System

The Student Management System is the source of truth for student and curriculum information and is critical to University operations.   

Western launched its new SMS in October 2021. The new SMS is a contemporary and connected platform that supports students across their journey from admission through to graduation. 

The flexibility of the new SMS will be responsive to organisational changes and enable Western to continue to adapt and respond to the changing landscape of higher education practices into the future.

Enterprise Service Management

Enterprise Service Management (ESM) is an umbrella program which guides and enables the projects managing each of our service areas as they come into WesternNow.This digital transformation journey will be undertaken with a staged and progressive approach, commencing with service delivery areas that are readily achievable and add significant value. 

The ESM program is how WesternNow will be delivered to you. WesternNow is how we access all of our services and knowledge through an easy-to-use portal in the future.

Our intention is to extend the capability to all relevant areas in WSU as determined by the Steering Committee through our Program Governance Structure and Assurance Framework.

There are many partners, collaborating together to bring the best possible solutions for the ESM Program, and ultimately for our staff and students. Partners include Deloitte, ServiceNow and CSA, and internally, ITDS and the Student Management Systems (SMS) Program.

For further enquiries