- Project Management Framework
- Enterprise Service Management
- Project Portfolio Management
- Project Capability
- Business Improvement
- Portfolio Services
- Other Current Projects
- Project Management Training and Networking
- Contact Us
- Operational Planning Framework
Enterprise Service Management
After deep and broad consultation, as well as extensive independent research and analysis, the executive of WSU has made a strategic commitment improving the quality of our services for all staff and students.
These improvements will be realised through the Digital Transformation of many of our business processes and better access to knowledge over the coming months and years.
We have determined that we will build our Enterprise Service Management (ESM) capability on the global leading ServiceNow platform – already used in some of our service provider departments since 2013.
Our Digital Transformation journey will be undertaken with a staged and progressive approach, commencing with service delivery areas that will deliver the most readily achievable and significant value first including:
- Project and Portfolio Management – delivered and live!
- ITSM IT Service Management
- HRSD Human Resources Service Delivery
- DVCA Academic Services to support Learning & Teaching needs
- SEO Student Experience Office Services for our students
- SPS Strategic Procurement Services
- OMC Office of Marketing and Communications
The ESM Program is being lead and managed from the Project Management office and has a senior executive Steering Committee with wide Service Provider organisations as well as academic representation.
The working brand for the ESM Platform is:
The work is commencing to design an easy to use contemporary Portal for all Services and Knowledge Management for each Service Area as they are brought into the platform.
The ESM Program is working with many partners within and outside WSU to bring together the best possible solutions in our complex environments. Already these include:
- Student Management System (SMS) Program
- Research Management Program
- and many more.
Our Human Centric approach (see our Guiding Principles (opens in a new window)) to design and implementation means that we will develop and deliver highly accessible services and information anywhere all the time on any device.
Ian Sharpe | Associate Director, Business Transformation and Program Lead
Hawkesbury Campus | Phone: (02) 4570 1137 Mobile: 0403 113 035
Tahlia Cassar | Senior Administration Officer
Hawkesbury Campus | P: 4570 1826
Marg La Rosa | Senior Project Co-ordinator (Program)
Hawkesbury Campus | P: (02) 4570 1815 M: 0419 019 417
Venkat Asokan | Business Improvement Analyst - ProMapp Process Mapping Management
Hawkesbury Campus | P: (02) 4570 1206
Bryan Williams | Knowledge Management
Parramatta Campus | P: 0412803470
Student Experience & Office of Marketing & Communications Projects
Lisa Hanlon | Senior Project Manager (SEO & OMC Projects)
Hawkesbury Campus | Phone: (02) 4570 1208
Kate Capanna | Senior Business Project Officer (SEO & OMC Projects)
Hawkesbury Campus | Phone: (02) 4570 1264
Human Resources Project
Steve Marsh | Business Improvement Manager (HR Project)
Hawkesbury Campus | Phone: (02) 4570 1816
Natalie Egan | Senior Business Project Officer (HR Project)
Hawkesbury Campus | Phone: (02) 4570 1358
Academic Division Project
Gabrielle Griffiths | Senior Business Project Officer (Academic Project)
Hawkesbury Campus | Phone: 0433 604 238
Brian Dalton |Project Support (Academic Project)
Hawkesbury Campus | Phone: 4736 0308
Strategic Procurement Project
Amanda Anderson | Associate Director Portfolio Services (Strategic Procurement Project)
Hawkesbury Campus | P: 0488 088 500
Harish Kotwal | Portfolio Services Manager (Strategic Procurement Project)
Hawkesbury Campus | P: 00411 448 722
PPM Project / UAT & Integrations Management
Manmeet Kaur | Manager, Project Capability (UAT & Integrations - Program)
Hawkesbury Campus | P: 0402 892 156
Monica Almeda | Project Support (UAT & Integrations - Program)
Hawkesbury Campus | P: (02) 4570 1075
More information and news updates can be found in the corresponding Yammer group.
Get in touch!
The implementation of the ESM Platform will simplify and ensure consistent service delivery, providing a positive user experience, improved cross-functional collaboration and enhanced accountability.