Service Excellence
Vision
To ensure students and staff have a great experience when interacting with Western’s services
Who we are
We deliver value by enabling and making sustained improvements to services at Western
We help
- deliver a more consistent and efficient service experience;
- drive adoption and continuous improvement of systems and supporting processes;
- focus attention on users (staff and students) when designing services;
Values/Principles
- Be flexible, innovative and reliable
- Provide services fairly with a focus on staff and student needs
- Everyone has the responsibility to champion for a better service
- Enhance the transparency of performance