- Why choose Western Sydney University?
- Find a course
Prepare to arrive
- - Prepare to arrive
- Study and life
- Exchange and short overseas study
- International partnerships
- Chat with an Ambassador
- Contact International
- Course Enquiry
- International Student of the Year Awards
- International Virtual Fair
Information for new international students
First point of contact when you arrive
Who can I go to help, when I arrive at the University?
If you have a specific question about enrolment and admission, student visas, overseas student health cover, lodging forms and referral to support services, they will put you in touch with a SEIS International Liaison Officer.
You can also contact Student Central by phone. Just call the Student Central Infoline on 1300 668 370 or if calling from an International location call +61 2 9852 5656 and follow the prompts to be directed to the right person.
You can also email a question.
Do I have to attend International Orientation?
Representatives from many areas of the University will be available to talk to you about their services.
Program Information and Planning Sessions have also been scheduled for most programs. Here you will meet an Academic Advisor who will discuss program requirements, answer your questions about advanced standing (if applicable), and advise you about subjects you need to enrol in.
If you still need to accept your offer, pay fees or enrol, our admission and enrolment teams will also be there to help you finalise your admission and enrolment to the University.
Full program: www.westernsydney.edu.au/international/orientation
I won't receive my visa in time to attend orientation. What do I do?
Can I arrive late at the University?
I need to speak to an International Admissions Officer to finalise my admission to the University?
If you are unable to visit Student Central Parramatta campus, you can email International Admissions via your online student application record or call +61 2 9685 9280.
I still need to accept my offer. What do I need to do?
You will need to:
- Complete, sign and return the acceptance, CoE request and payment form via your online student application record
- Pay your tuition fees for the first session and any other charges described in the Offer of Admission
- Have a valid Overseas Student Health Cover or applied through the University
For more details go to the how to accept page.
The International Admissions team will also be available to help you on Orientation Day.
How can I pay my fees to accept my offer?
- your online student application record (this will take you through to OneStop Secure)
- OneStop Secure – the University's secure online payment system
- Western Union (if paying from your home country/region)
Further information about paying your fees.
I have paid my fees, but have not received my Confirmation of Enrolment (eCoE)?
I have ACCEPTED my program but I now want to study at another institution. What do I do and can I please get a refund?
If you have not commenced your study and wish to be considered for a release to another institution, you must apply for a release letter and a refund from your program by submitting a request to the International Finance Office via your online student application record. The University will assess your request as per the International Student Fees and Refund Agreement.
Further information and the Refund Request form is available at www.westernsydney.edu.au/international/refund
Important note: Please ensure you carefully read the International Student Fees and Refund Agreement for terms and conditions.
Can I change my program of study after I've accepted to another program within Western Sydney University?
You will need to submit your request to change a program via your online student application record.
Please note, this process may take some time and therefore may delay your commencement at Western Sydney University and may impact your visa obligations.
If you are successful in your application to the new program you will be issued with a new CoE once your accept your revised offer
Can I change my campus after I've accepted?
If you still have questions, please submit your request via your online student application record.
I have completed my pathway program and I now need a new Confirmation of Enrolment (eCoE) to extend my visa?
This also applies to students transitioning to the University from TAFE.
I have completed my pathway program at the College, however I'm unable to enrol?
If you are unable to enrol, please check if you have submitted your acceptance and payment documentation. If you are still having problems, please contact International Admissions for advice via your online student application record or call +61 2 9685 9280.
Can I defer my program?
- If you are studying at another institution in Australia, and you require more time to complete your currently study
- If you are still in your home country/region
Important note: If you have already arrived in Australia, you cannot defer your program and stay in the country. There are implications to your student visa if you remain in Australia and not studying as a full-time student.
In limited circumstances students may be able to remain onshore on a student visa while taking a break from study, provided they meet medical, compassionate, or compelling grounds (e.g. they are medically unable to travel). In most cases, student visa holders are expected to return home during periods of break from study.
The Department of Home Affairs (DOHA) is ultimately responsible for making a ruling on your visa status, and on whether or not you are allowed to remain in Australia.
I would like to apply for a refund?
How do I apply for Advanced Standing to receive academic credit for previous studies?
Enrolling and class timetable
I am having trouble enrolling in my program?
Instructions on how to enrol are available at www.westernsydney.edu.au/starting/enrolling/how_do_i_enrol
If you're still having trouble, you can contact Student Central for help.
If you there is an issue with your offer, Student Central will refer you to International Admissions to finalise your admission documentation so that you can enrol. Note: issues with offers are normally due to outstanding documentation required to satisfy admission conditions.
I have enrolled in my program however my advanced standing is not appearing on my record?
Please contact International Admissions for advice via your student application record or call +61 2 9685 9280.
What is online class registration?
I have questions about my class timetable?
Accommodation and airport pickup
I still need to organise accommodation
I would like to arrange an airport pick-up service from Sydney International Airport
Please complete the online application form for airport pick-up at www.westernsydney.edu.au/international/home/prepare_to_arrive/pre-departure
When you arrive, look out for the Sydney Airport International Student Welcome Desk. This desk has been set up to welcome you to NSW. After saying hi, please proceed to the Western Sydney University meeting point. Meeting point details will be outlined in your confirmation letter sent to you from our airport pick-up service.
Note: Students studying a pathway program (English, Diploma or Foundation Studies) at The College, Western Sydney University will be required to make a payment of up to $160 (fee will depend on the campus drop-off location) to use this service.
I'm having trouble settling into the University and/or Australia. Who can I speak to for advice?
Sometimes you might need to seek assistance from other services, such as a counsellor or a government agency. Western Sydney University Welfare Officers can help you with information and advice about the right services to talk to.
You can contact the Student Welfare Service at firstname.lastname@example.org or call 1300 668 370.
What is the Academic Literacy Workshop? Do I have to attend?
The program offers an introduction to the expectations for assignment writing and assessment at Western Sydney University. It has relevant information tailored for university students about study skills, presentations, working in teams and time management.
This is not a compulsory workshop, however it is highly recommended, especially if you are new to the Australian learning environment.
Please register at Academic Literacy Workshop Registration
Who can I speak to for advice about my visa or working in Australia during my program and after my program?
Further information: westernsydney.edu.au/internationalstudentsupport.