Frequently asked questions (FAQs)

For Q3 (29 June 2020) and Spring Session (20 July 2020) Commencing International Students and Agents

APPLYING TO STUDY

Has Western Sydney University implemented a change to online delivery of courses? Which study sessions are affected?

Western Sydney University is committed to keeping our students and staff safe during this constantly evolving situation regarding the COVID-19 outbreak.

As a part of the response, Western Sydney University has moved to online delivery for:

  • Postgraduate programs - Quarter 3 (29 June)
  • English Academic programs (EAP) - 7 July 2020
  • Undergraduate and Postgraduate programs - Spring Session 2020 (20 July)
  • Diploma and Foundation programs - Term 2 (29 June)

When you choose to study at Western, you will receive support from the University to ensure a smooth and stress-free transition to online learning.  Listen to what our students and  academics have to say about their current experience with online learning and teaching.

ENGLISH REQUIREMENTS

English testing centres are closed in my area and I am unable to produce an English result. What are my options to meet English requirements?

Please refer to the English Language Entry Requirements section on the Entry Requirements page

ACADEMIC REQUIREMENTS

UNDERGRADUATE ENTRY
I am currently in my home country and my final secondary exams have been cancelled or postponed. It is unlikely I will receive my final results prior to the intake I want to commence study at Western in 2020. What are my options?

UNDERGRADUATE ENTRY

If you are unable present your final results for direct entry into an undergraduate program, you may wish to consider a Diploma pathway. International College and The College provide a number of Diploma academic pathways offering direct entry into the second year of a corresponding degree.

This pathway will prepare you for success with smaller class sizes and a supportive learning environment.

Diploma pathways:

Western Sydney International College – Parramatta City campus

Western Sydney University - The College – Penrith, Nirimba and Bankstown campuses

NATIONAL SECONDARY SCHOOL EXAMS

An assessment will be made on the grades of subjects you have completed in your senior year of schooling, on the basis that:

  • academic results for all completed terms of the incomplete qualification are provided and indicate successful academic performance to date
  • you are enrolled in the final term of studies for the qualification
  • final transcript of results or completion letters are submitted at least one week before the start of the semester.

A Conditional Offer will be issued so that you are able to accept your offer and enrol to prepare for your studies prior to your course commencement. The deadline to submit your final certificate will be one week prior to commencement. If you successfully meet conditions, International Admissions will issue an unconditional offer and a CoE.

Note: you will not be able to enrol if your conditional offer states an English requirement condition.

Refer to Accept your Offer page for more details if you do not meet entry requirements upon final assessment of your final official result.

CAMBRIDGE LEVELS

The University will assess applications using the grade and a certificate formally issued by Cambridge International.

POSTGRADUATE ENTRY
I am enrolled in a tertiary institution in my home country and I am unable to provide my final semester result or my graduation certificate prior to Spring Session commencement at Western. What are my options?

POSTGRADUATE ENTRY

An assessment will be made on the grades obtained throughout your qualification, provided the:

  • academic results for all completed semesters of the incomplete qualification are provided and indicate successful academic performance to date
  • you are enrolled in the final semester of studies for the qualification
  • final transcript of results and completion certificates are available at least one week before the start of session.

A Conditional Offer will be issued so that you are able to accept your offer and enrol to prepare for your studies prior to your course commencement.  The deadline to submit your final transcript and graduation certificate will be one week prior to commencement. If you successfully meet conditions, International Admissions will issue an unconditional offer and a CoE.

Note: you will not be able to enrol if your conditional offer states an English requirement condition.

Refer to Accept your Offer page for more details if you do not meet entry requirements upon final assessment of your final official result.

SUBMITTING DOCUMENTS

I am in my home country and I am unable to submit my official transcripts and completion certificates as my institution is closed. What are my options?

If your institution is closed, Western Sydney University will temporarily accept the following:

  • a screenshot of transcripts from a University website
  • a transcript without stamps

Once you have submitted the above, you will receive a conditional offer and you will have the ability to enrol in your course while you wait for your official results to be released.

Important Notes:

  • to enrol in your course you must accept your conditional offer and pay fees
  • you will not be able to enrol if your conditional offer states an English requirement condition.

The deadline to submit required documents, will be specified on your Letter of Offer.

Please contact International Admissions for more information.

I am unable to provide documents that are certified? What can I do?

You may temporarily send your documents without certification. The deadline to submit certified documents, will be specified on your Letter of Offer.

Please contact International Admissions for more information

FEE REDUCTION

Am I eligible for a fee reduction in 2020 if I’m studying online?

Western Sydney University is providing a 10% tuition fee reduction for all onshore and offshore, fee-paying international students enrolling in:

  • either Spring Session (July intake) or Quarter Three Session (June intake) 2020 in an Undergraduate or Postgraduate Coursework degree, Master of Research, or self-funded Master of Philosophy. This also includes candidates undertaking a Doctor of Philosophy.
  • an English for Academic Program (EAP) program on 7 July 2020.
  • an International College or The College Diploma or Foundation program, commencing in Term 2 (June intake) 2020.

How will the 10% fee reduction apply?

I have accepted my offer:

If you have already accepted an offer to study at Western Sydney University, the fee reduction will automatically apply as a credit on your Statement of Account for your next session’s tuition fees.  Alternatively, you may submit a request to apply for a refund of the fee reduction by completing the Request for Refund form and sending it to WSI Finance. Your refund request will be processed after the census date of your course:

Quarter Three Session census date: 22 July 2020
Spring Session census date: 31 August 2020

I have an offer I plan to accept:

You will be reissued with a new offer quoting the fee reduction amount and the revised total acceptance fee amount you need to pay to accept your offer.

SCHOLARSHIPS

Can I defer my scholarship?

If you have accepted and paid fees, you can defer your scholarship to a later intake within the same calendar year (2020).

Deferral of scholarships into 2021 is still under consideration by the University. International admissions will be in contact with students once the decision has been finalised.

UNDER 18

I am under 18 and have an offer to study at Western. Can I study my course online?

Yes, you are permitted to study online while you are based in your home country. However, if you are still under 18 when the travel ban to Australia is lifted and face-to face delivery resumes, your homestay provisions must be confirmed prior to arriving in Australia.

For further information contact International Admissions.

ACCEPTING MY OFFER
DEADLINE TO ACCEPT AND ACCEPTANCE FORMS

Is there a deadline to accept to study online?

It’s not too late to submit your application for Spring Session 2020.  Courses commence on 20 July 2020, please contact International Admissions at apply@westernsydney.edu.au if you wish to apply.

I’m currently self-isolating (or can’t visit my agent) and do not have the ability to print, sign and send back my acceptance form? What options do I have?

You have three options. You can accept your offer by:

  • inserting your e-signature on your acceptance form
  • Sending an email via apply@westernsydney.edu.au to confirm in writing to accept an offer and International Admission will provide further instruction
  • printing your acceptance form (if you have access to a printer), sign the form and use a device to take a photo of the document to email to us.
PAYMENT FEES

Tuition fees
I do not have access to funds to accept my offer and pay fees? Can I pay a partial amount?

No. To accept your offer you must pay the full amount as outlined in your offer letter.

Can the University waive the deposit I need to pay for my principal course as part of my packaged offer until I commence the course?

No. To accept your offer you must pay the full amount as outlined in your offer letter.

OSHC
If I’m studying online, do I need to purchase OSHC?

Yes, you must purchase Overseas Student Health Insurance (OSHC) in order to accept your offer. OSHC payment is also required in order to obtain CoE to submit a visa application in preparation of studying in Australian when the travel ban is lifted and face-to-face learning resumes. If you have purchased OSHC with the University’s partner, ALLIANZ, you will be able to defer the start of your OSHC cover when you arrive in Australia.

If you do not arrive in Australia and your entire course has been studied online, contact Allianz for your options. If you arranged your overseas health cover with another provider, please contact them direct.

ONLINE STUDY AND MY VISA

Due to the travel ban to Australia, I have decided to study online. Do I still need to obtain a CoE and have a valid visa?

You will not require a visa to enrol in your course and study online while you are in your home country.

However, to enrol online you are required to accept your offer and pay fees. As part of this process, you will receive your CoE.

You will need your CoE to submit your visa application in preparation to travel to Australia when the travel ban is lifted and face-to-face learning resumes.

Can I enrol in my course and study online, if I’m waiting for my visa?

Yes, if you have accepted your offer, paid fees, and meet all our entry requirements, you are able to enrol in your course while you await the outcome of your visa application.

Can I delay my enrolment and request an extension to begin my course at a later date?

No. To ensure a positive transition to online study at Western, you must start the course on the commencement date outlined on your offer letter.

I have enrolled in my course and I am studying online, but my visa has been rejected. What will happen?

If your visa to study in Australia is refused at any point during your online study in your commencing session, you have the following options:

  1. Request a full refund of the fees you have paid to commence your course ie. withdraw from your course with no financial penalty within two weeks of receiving your visa refusal outcome from the Department of Home Affairs (DHA)
  2. Continue on with your studies. You will receive a transcript from Western Sydney University of the studies (with grades) you have completed. You will not be eligible for a refund.

If your visa refusal outcome is notified to you after you have completed your commencing session, you will be required to discontinue enrolment and withdraw from your course. You will be eligible for a refund if you submit your refund request within two weeks of being notified of your visa refusal outcome from DHA.

I have accepted my offer but due to COVID-19 I would like to defer my studies. What options do I have?

You have the option to study online in your home country and travel to Australia when face-to-face classes resume. If you do not wish to study online, you can defer your offer by writing to apply@westernsydney.edu.au or send a request via your account in our online application system. The fees you have paid will be credited to the next intake.

I have accepted my offer and I have just received by academic results. My results do not meet the conditions stated on my offer letter. What happens now?

If you have received your results and do not meet entry requirements, you will be able to:

  • Defer your offer to the following intake, to provide you with sufficient time to meet conditions. The fees you have paid will be credited to the next intake.

Or

What if I do not receive my academic results after I accept my offer?

If you do not receive your results at least one weeks prior to the commencement date of your session as outlined on your Letter of Offer, you will need to request a deferment of your course.

CHANGING MY OFFER

DEFERMENT

I have accepted my offer and would like to defer my studies.  What options do I have?

You have the option to study online in your home country and travel to Australia when face-to-face classes resume.

Listen to what our students have had to say about studying online.

If you do not wish to study online, you can defer your offer by writing to apply@westernsydney.edu.au or send a request via your account in our online application system. The fees you have paid will be credited to the next intake. Your CoE will be updated to reflect your new commencement date.

I don’t want to study my course online. When will face-to-face teaching return?

With the evolving COVID-19 situation, we are unable to advise the details of when face-to-face teaching will return. For updates please refer COVID-19 FAQs.

WITHDRAWAL AND REFUNDS

Due to COVID-19, I have decided to stay home and not study online. Can I receive a refund?

You are able to withdraw your offer by writing to International Admissions via apply@westernsydney.edu.au with your request. You will be eligible for a full refund if you submit your request by the commencement date.

Can I reduce the number of units I study online?

Yes. Please contact International Admissions if you are seeking to reduce your study load while studying online.

Note: International students are normally required to maintain a study load that enables them to complete their degree within the dates of their Confirmation of Enrolment (CoE), 100% of a standard full-time load. A full-time load constitutes 40 credit points per session and 20 credit points per quarter.

Reducing Study Load (RSL), dropping below 40 credit points in a session or 20 credit points in a quarter, may impact your study plan and could increase the chance you may need to extend you study time and therefore your visa.

Can I change my mind and defer my course once enrolled?

If you submit a defer request prior to the commencement of your session, we will defer your offer to the next intake. The tuition fees you have paid for the current session will be credited towards your future enrolment. Please contact International Admissions via apply@westernsydney.edu.au to submit your deferral request.

If you submit a defer request after the CENSUS date of your session, financial and academic penalty details will apply. Please refer to the International Student Fee and Refund Agreement.

Can I seek a refund if I decide I don’t want to study online?

Yes. You must submit your request prior to the commencement of your session. Please contact International Admissions via apply@westernsydney.edu.au with your request.

Further information: International Fee and Refund Agreement

AUSTRALIA'S BORDER ARRANGEMENTS DURING THE COVID-19 OUTBREAK

Can I travel to Australia to study?

The Australian Government announced on Thursday, 19 March 2020 that all non-residents will be banned from arriving in Australia. If you are overseas, please do not make any plans to travel to Australia. For more information and updates see homeaffairs.gov.au.

Where can I find further information?

Also refer to Information for International Students.